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Date/Time: Thu, 18 Jan 2018 22:00:43 +0000



Interactive Brokers US Futures Datafeed issue

Support Request:
[2017-12-29 12:40:19]
User451321 - Posts: 8
Hello,

I am using Interactive Brokers Datafeed for Charting and Trading...
now i have a problem with e-mini DOW, S&P and NQ!

on the 17. December 2017 there is a big Candle as you can see on the Screenshot!
Thats a problem for me, because some studies show the false data and on the TWS the data is correct

http://www.sierrachart.com/image.php?Image=15145510847.png

I use the correct Contract, i hope you can help me
[2017-12-29 18:10:26]
Sierra Chart Engineering - Posts: 56270
1. Make sure Sierra Chart is set to use to Sierra Chart Historical Data service as explained in this section here:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#UsingSierraChartHistoricalData

2. After that, follow the instructions here to re-download the data:
https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-29 18:11:30
[2017-12-29 21:42:11]
User451321 - Posts: 8
Yeah it works for historical data... but not in real time, hm i think i just had to live with that issue?
[2017-12-29 22:16:43]
Sierra Chart Engineering - Posts: 56270
The proper solution is to use the Sierra Chart Real-time and Historical Exchange Data Feed for data:

https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-30 05:07:10

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