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Date/Time: Sat, 20 Apr 2024 13:02:35 +0000



Exchange Fee question and related

View Count: 1351

[2017-12-26 15:51:11]
WilliamA - Posts: 26
I will be subscribing to Sierra Chart Exchange Data Feed, Sierra Chart Historical Data Feed and Service Package 5 after complete the free trial.

Question # 1: When using Interactive Brokers and paying for exchange fees through IB, must I pay for exchange fees through Sierra Chart in addition please?
Question # 2: Are Market Statistics included with the subscriptions I list above or is that a separate subscription? If separate how and where do I subscribe.
Question # 3: Regarding Sierra Charts Symbol Limits, is that determined by how many symbols I have listed in the QuoteBoard at any given time? If so, does removing symbols from the QuoteBoard reduce my total symbol count?
Question # 4: Regarding entering trades on IB's TWS, when I input a symbol either into the Order Entry box or click on a symbol in the IB Monitor watchlist, can the API instruct Sierra Chart to populate a chart (or charts since I've set up linking) with the symbol I input into IB? Otherwise I assume I'll have to re-key the symbol into the SC QuoteBoard using IB's symbolology whenever I enter a trade on a different symbol.
Question # 5: Safety of entering trades on TWS, will that solve a lot of the IB deficiencies SC describes regarding IB/API?
Question # 6: I have two email addresses: sandyawty@yahoo.com and sandyawty@gmail.com. I'd prefer to change this subscription for notifications to sandyawty@yahoo.com. Could you arrange that please?

Thank you in advance. For efficiency I won't thank you again later.

PS: I'd like to compliment you and Sierra Chart on the intelligent, thorough, articulate and grammatically correct documentation.

William
[2017-12-26 23:52:05]
Sierra Chart Engineering - Posts: 104368
1. Yes.

2. This is included with all packages already:
Sierra Chart Market Statistics


3. Refer to:
Chart Data and Chart Data Files: Reducing Number of Symbols Being Tracked by Sierra Chart

4. This is not supported.

5. Not really sure what you are asking here. It is totally fine of course to enter your orders through TWS and you can also enter them through Sierra Chart. We do not think you will have any serious problems but you should always confirm orders and positions through TWS. That really is what is important to do.

6. To change your Account Information (name, e-mail address, mailing address, telephone number, password), login to the Account Management system located here:

https://www.sierrachart.com/UserControlPanel.php

Or, for automatic login, select "Help >> Account Control Panel", on the Sierra Chart menu.

On the Account Control Panel page, click the "Manage Account Information" link.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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