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Date/Time: Sun, 17 Feb 2019 23:42:51 +0000

Software Freezes when setting up Crypto charts

Support Request:
[2017-12-24 15:25:31]
ephi144 - Posts: 8
hello there.

thank you for supporting cryptos.

i have gotten bitcoin and litecoin volume profile charts working. however, when i try ETH USD BITFINIX chart set up the same way. the charts are freezing and i have to 'end task' it.

for bitcoin i have set tick size to 30
for litecoin to 1
for eth to 5

(under the chart settings window using F5 key)

any idea what i may need to do?

i have m.2 drive, 6 core 12 thread CPU, 2 GTX 960s.
[2017-12-24 22:07:52]
Sierra Chart Engineering - Posts: 69001
Here is the relevant documentation for this:


Make sure you adjust the Tick Size before using the Volume by Price study on the chart. This is essential.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-24 22:08:05
[2017-12-25 11:26:35]
gomifromparis - Posts: 218
Just wanted to take the opportunity to mention you can have a look at the GomMPPro profiler, it's highly optimized and will handle the crypto data on the smallest tick size with no issues on Sierra.

Date Time Of Last Edit: 2017-12-25 11:30:37
imagegommpcrypto.png / V - Attached On 2017-12-25 11:30:34 UTC - Size: 64.14 KB - 75 views

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