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Date/Time: Sat, 20 Jan 2018 11:12:39 +0000



Partially data missing

Support Request:
[2017-12-17 20:53:53]
Frank Ace - Posts: 8
I do have data missing every time when Rollover happens.
Here is the CQG data feed I have for last several days with 1000 Volume Chat
http://www.sierrachart.com/image.php?Image=1513543475148.png


Here is TD with Sierra data feed on 1000 volume chart
http://www.sierrachart.com/image.php?Image=1513543838293.png


Both chart same setting with same scale, the difference shows that data is missing somehow, Can you help me to fix this problem?
[2017-12-17 22:03:47]
Sierra Chart Engineering - Posts: 56317
First refer to the information here to understand what contract month you are looking at, at each point in the chart:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#DisplayingRolloverTransitionTimesAndContractMonths

And then follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-17 22:04:01

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