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Date/Time: Tue, 16 Oct 2018 19:57:25 +0000



Unable to Connect to TransAct

Support Request:
[2017-12-14 17:45:29]
Crtfyd - Posts: 208
I just downloaded the latest version 1669.

It will not connect.

I noticed while attempting to connect, it now has a pop up window saying to "Click Yes" to connect to a live server. Of course I want to connect, thats why I pressed it. we never had this before.

Here is the log. Why wont it connect. My internet connection is fine.

Thx.
________________________________________________________________________________________________________
Trade Activity Log: File read result: 20 records inserted. 0 fill records inserted. 0 records filtered. | 2017-12-14 11:41:05
Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-11-29 00:00:00. Non-sim records date-time limit is 2017-11-13 00:00:00. Non-sim fill record date-time limit is 2016-12-14 00:00:00. | 2017-12-14 11:41:05
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:45:08 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:46:22 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:48:42 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:50:28 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:52:18 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:55:09 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:05:34 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:07:46 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:10:04 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:12:26 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:14:53 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:17:25 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:20:02 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:22:44 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:25:31 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:28:23 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:29:42 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:31:08 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:32:22 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:33:32 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:34:43 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:35:56 *
TransAct Trading | Connected To Transact Price Server. | 2017-12-14 12:36:19 *
TransAct Trading | Gatekeeper Unreachable | 2017-12-14 12:36:39 *
TransAct Trading | Connection Lost To Transact Order Server. | 2017-12-14 12:36:39 *
TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:38:24 *
[2017-12-14 18:16:23]
Sierra Chart Engineering - Posts: 64861
Contact TransAct support for help with this.

The connection issue has nothing to do with the version. It is irrelevant to the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-14 18:56:32]
Crtfyd - Posts: 208
I can't believe that is true. You've said that before and it wasn't.

I was connected all day fine. I updated the version and Sierra wont connect.

I have connected to my Transact data several times , even after this response, and it still connects fine. I called them and they said all is fine. So I get data, just not with Sierra Charts.

When this happened before, you stated it was the Bridge.exe(?) or something like that, and you are trying to get TransAct to fix/remove it.

All I know is I want my Charts to work and they say its not them or their data!

I just now did the same work around to get connected as I did before. At that time, someone there said that wasn't possible and didn't make sense. All I know is what I did, I let the figuring out to you guys.

This is what I did: I have 9 charts in my Chartbook, but all of them except two are set to a date ("Use date Range") in the future so they don't load on startup. This is what I had to do to my 1 minute chart now (still one left alone because session time is to 11 am, so it wouldn't load anyway), and my charts connected right away!

So action-reaction. I have started up fine, update, no connection, do something different to settings, and connects right up. How is this TransAct?

Not trying to be a pain, but this is a pain for something like a chart connection.

Is there something my laptop would have different than others that have Sierra/TransAct?
[2017-12-14 21:02:18]
Sierra Chart Engineering - Posts: 64861
The problem is quite clear and anyone can see that:

TransAct Trading | Connected To Transact Price Server. | 2017-12-14 12:36:19 *
TransAct Trading | Gatekeeper Unreachable | 2017-12-14 12:36:39 *
TransAct Trading | Connection Lost To Transact Order Server. | 2017-12-14 12:36:39 *
It is not within the scope of our support to analyze this extremely unusual and unbelievable connection between what you did and this Gatekeeper unreachable error. TransAct would be best able to answer it. We simply cannot. Those messages come from the TransAct software which runs in a completely different address space.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-14 22:52:16

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