Login Page - Create Account

Support Board

Date/Time: Fri, 18 Jan 2019 08:51:04 +0000

Post From: Unable to Connect to TransAct

[2017-12-14 21:02:18]
Sierra Chart Engineering - Posts: 68043
The problem is quite clear and anyone can see that:

TransAct Trading | Connected To Transact Price Server. | 2017-12-14 12:36:19 *
TransAct Trading | Gatekeeper Unreachable | 2017-12-14 12:36:39 *
TransAct Trading | Connection Lost To Transact Order Server. | 2017-12-14 12:36:39 *
It is not within the scope of our support to analyze this extremely unusual and unbelievable connection between what you did and this Gatekeeper unreachable error. TransAct would be best able to answer it. We simply cannot. Those messages come from the TransAct software which runs in a completely different address space.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-14 22:52:16