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Date/Time: Sun, 22 Apr 2018 12:37:36 +0000



historical data problem

Support Request:
[2017-12-13 20:35:51]
majko - Posts: 9
Hello i have a data from IB , in my TWS aplication i can open for example chart - 2years with 30min candles with no problem ,

But in my sierra chart and want open this 2 years chart with 30min candles that open a message log and write this , where is the problem , thanks >>>



Interactive Brokers | Using primary service for historical data for SPX-IND-CBOE | 2017-12-13 21:32:51
Intraday data recording state for symbol SPX-IND-CBOE is set to download 'Pending'. | 2017-12-13 21:32:51
HD Request # 37 | Downloading Intraday chart data for SPX-IND-CBOE to the file SPX-IND-CBOE.scid. Service: ib | 2017-12-13 21:32:51
HD Request # 37 | Download start date-time: 2015-11-15 00:59:59.000 | 2017-12-13 21:32:51
HD Request # 37 | Disabling Intraday chart updating for symbol during historical data download. | 2017-12-13 21:32:51
HD Request # 37 | Requesting a total of 21 days and 0 seconds. | 2017-12-13 21:32:51
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2017-12-13 21:32:51
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-23 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:32:51
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:32:55
HD Request # 37 | Received 2880 records and wrote 0 records from 2017-11-17 17:30:00 to 2017-11-22 21:59:30. | 2017-12-13 21:32:55
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. | 2017-12-13 21:32:55
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-24 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:32:55
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:32:57
HD Request # 37 | Receiving Intraday data for SPX-IND-CBOE starting at 2017-11-24 15:30:00 | 2017-12-13 21:32:57
HD Request # 37 | Truncating file to starting date-time of 2017-11-24 15:30:00 | 2017-12-13 21:32:57
HD Request # 37 | Timestamp of first Intraday data file record written: 2017-11-24 15:30:00 | 2017-12-13 21:32:57
HD Request # 37 | Received 2880 records and wrote 420 records from 2017-11-17 21:00:00 to 2017-11-24 18:59:30. | 2017-12-13 21:32:57
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. | 2017-12-13 21:32:57
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-25 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:32:57
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:33:00
HD Request # 37 | Received 2880 records and wrote 0 records from 2017-11-17 21:00:00 to 2017-11-24 18:59:30. | 2017-12-13 21:33:00
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. | 2017-12-13 21:33:00
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-26 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:33:00
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:33:06
HD Request # 37 | Received 2880 records and wrote 0 records from 2017-11-17 21:00:00 to 2017-11-24 18:59:30. | 2017-12-13 21:33:06
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. | 2017-12-13 21:33:06
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-27 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:33:06
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:33:21
HD Request # 37 | Received 2880 records and wrote 780 records from 2017-11-20 21:00:00 to 2017-11-27 21:59:30. | 2017-12-13 21:33:21
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1296000. | 2017-12-13 21:33:21
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-28 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:33:21
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:33:35
HD Request # 37 | Received 2880 records and wrote 780 records from 2017-11-21 21:00:00 to 2017-11-28 21:59:30. | 2017-12-13 21:33:35
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1209600. | 2017-12-13 21:33:35
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-29 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:33:35
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:34:01
HD Request # 37 | Received 2880 records and wrote 780 records from 2017-11-22 21:00:00 to 2017-11-29 21:59:30. | 2017-12-13 21:34:01
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1123200. | 2017-12-13 21:34:01
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-11-30 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:34:01
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:34:06
HD Request # 37 | Received 2880 records and wrote 780 records from 2017-11-27 17:30:00 to 2017-11-30 21:59:30. | 2017-12-13 21:34:06
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1036800. | 2017-12-13 21:34:06
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-12-01 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:34:06
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:34:13
HD Request # 37 | Received 2880 records and wrote 780 records from 2017-11-28 17:30:00 to 2017-12-01 21:59:30. | 2017-12-13 21:34:13
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 950400. | 2017-12-13 21:34:13
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-12-02 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:34:13
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:34:26
HD Request # 37 | Received 2880 records and wrote 0 records from 2017-11-28 17:30:00 to 2017-12-01 21:59:30. | 2017-12-13 21:34:26
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 864000. | 2017-12-13 21:34:26
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-12-03 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:34:26
HD Request # 37 | Processing historical data message from TWS | 2017-12-13 21:34:42
HD Request # 37 | Received 2880 records and wrote 0 records from 2017-11-28 17:30:00 to 2017-12-01 21:59:30. | 2017-12-13 21:34:42
HD Request # 37 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 777600. | 2017-12-13 21:34:42
HD Request # 37 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-12-04 22:42:51 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-13 21:34:42 *


at the end is > I dont know why i cant copy it >

INTRADAY DOWNLOAD COMPLETE FOR SPX . COMPLETION TIME 3M 7S UNIQUE REQUEST 36
REMOVED HISTORICAL DATA DOWNLOAD ID 36
REAL TIME CHART DATA UPDATES STARTED FOR SPX 2017-12-13
OPENED CACHED INTRADEY FILE SPX IND CBOE
INTRADAZ CHART DATA FILE OPENED FOR SPX
HD REQUEST 37 ENABLING INTRADAY CHART FOR SYMBOL
HD REQUEST 37 RELOADING INTRADAZ CHARTS FOR SPX
RELOADING ALL CHARTS WITH NAME SPX IND CBOE.SCID
Date Time Of Last Edit: 2017-12-13 20:40:45
[2017-12-13 20:57:17]
Sierra Chart Engineering - Posts: 59312
We updated the symbol settings to use the Sierra Chart Historical Data service for the symbol.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

And refer to this section here:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#UsingSierraChartHistoricalData

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-16 16:41:05]
majko - Posts: 9
hello i did it and now that writing me this :


HD Request # 7 | Downloading Intraday chart data for SPX-IND-CBOE to the file SPX-IND-CBOE.scid. Service: ib | 2017-12-16 17:09:56
HD Request # 7 | Download start date-time: 2017-12-15 22:58:59.000 | 2017-12-16 17:09:56
HD Request # 7 | Requesting a total of 0 days and 70257 seconds. | 2017-12-16 17:09:56
HD Request # 7 | IB Backfill - Seconds requested: 70257. Seconds Remaining: 0. | 2017-12-16 17:09:56
HD Request # 7 | Requesting 70257 Seconds of data at 30 secs with ending date-time at 2017-12-16 18:19:56 for SPX-IND-CBOE. PriceType: TRADES | 2017-12-16 17:09:56
Socket (42) | Socket gracefully closed by remote side. | 2017-12-16 17:09:56
Socket (42) | Closed. | 2017-12-16 17:09:56
HD Request # 7 | Error downloading historical Intraday data for SPX-IND-CBOE. The download timed out. | 2017-12-16 17:12:56
HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPX-IND-CBOE | 2017-12-16 17:12:56
HD Request # 7 | Intraday download COMPLETE for SPX-IND-CBOE. Completion time: 3m. Unique request ID: 6 | 2017-12-16 17:12:56
Removed historical data download ID 6 | 2017-12-16 17:12:56
Real-time Intraday chart data file updates started for SPX-IND-CBOE | 2017-12-16 17:12:56
Opened cached Intraday file: C:\SierraChart\Data\SPX-IND-CBOE.scid | 2017-12-16 17:12:56
Intraday chart data file opened for SPX-IND-CBOE | 2017-12-16 17:12:56

Message from IB: No historical data query found for ticker id:3. IB Error Code: 366. Request ID: 3. | 2017-12-16 17:12:56
[2017-12-16 22:38:20]
Sierra Chart Engineering - Posts: 59312
Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

Make sure this is enabled:
Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds.

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-17 17:27:51]
majko - Posts: 9
please check this short video from my PC https://www.youtube.com/watch?v=Is0-3uUYK8E&feature=youtu.be

i really dont know what to do

Thank you very much !
[2017-12-18 23:58:14]
Sierra Chart Engineering - Posts: 59312
Reconnect to the data feed:

https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect


Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" and then provide a copy of the Message Log again:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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