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Real trade and replay trade large difference

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[2017-12-28 12:08:42] #25 [Go To First Post]
seven0907 - Posts: 34
Hi, SC I attached the file to explain my questions. 1. replay chart: My calculation chart, main chart use ES, add symbol make the signal, MACD calculation on add additional signal, pls look the detail chart shape. 2. actually: same chart as replay, just click reload and recalculate, the signal on region 2 shape already changed. 3. Single chart: use new chartbook, single chart on the add additional symbol, study MACD on it at region 2, looks like shape also change, that's why I asked is there any calculation update. Pls help to fix it, thanks. BTW: replay speed I tried from 1980x to max, looks like higher speed cause different result or even not calculated.


Private File Private File replay.PNG / V - Attached On 2017-12-28 12:01:00 UTC - Size: 39.84 KB - 346 views Attachment Deleted.

[2017-12-28 12:12:27] #26 [Go To First Post]
seven0907 - Posts: 34
I tried 1677. happy new year!

[2017-12-28 16:21:39] #27 [Go To First Post]
seven0907 - Posts: 34
on top of the previous issues, new version sierra chart always no responding, my system is WIN10.

[2017-12-28 19:28:43] #28 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #25 we can only help you if you notice a change with the chart bars with the Add Additional Symbol study. Otherwise, refer to this section here and see if this is relevant: Chart Studies: Study Calculation Precedence And Related Issues on top of the previous issues, new version sierra chart always no responding, my system is WIN10. This is too vague. We need more details as to under what conditions this happens. Refer to help topic 30: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-28 19:32:34

[2017-12-29 14:15:29] #29 [Go To First Post]
seven0907 - Posts: 34
The post#25 problem is the study not working during high speed replay and whole study looks like calculation different compare the pure single chart with 'add additional symbol' symbol. I found is long time not touch the sierre chart, like more than 6 hrs, the chart become no response and must force close, below is the pic and it's happened everyday now.


No response.PNG / V - Attached On 2017-12-29 14:15:22 UTC - Size: 18.98 KB - 331 views

[2017-12-29 20:06:22] #30 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The post#25 problem is the study not working during high speed replay and whole study looks like calculation different compare the pure single chart with 'add additional symbol' symbol. This is not really directly explaining the problem, but we do see a problem with the bar data for the Add Additional Symbol study during a fast replay where it is just simply incomplete. This will also be the same issue during real-time updating of the chart. We are solving this now. In regards to the other freezing condition, we do not not know what that is from. Probably some kind of Windows 10 issue. The first thing we want you to do is to enable Global Settings >> General Settings >> General 2 >> Save Message Log to File. When it happens again we will ask for the log file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-29 23:56:09

[2017-12-29 23:56:23] #31 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now solved in version 1678: we do see a problem with the bar data for the Add Additional Symbol study during a fast replay where it is just simply incomplete. This will also be the same issue during real-time updating of the chart. We are solving this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-29 23:56:33

[2017-12-30 08:25:17] #32 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know if version 1678 solves the issues you are having. It should. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-12-30 10:34:53] #33 [Go To First Post]
seven0907 - Posts: 34
Hi, SC Looks like working during my first time test, but system no response appear again at win2006 server, pls look for attachment. The serve SC chart only open 1 instance and I do not touch it during Asia day time.


No response1.PNG / V - Attached On 2017-12-30 10:34:50 UTC - Size: 12.15 KB - 321 views

[2017-12-30 11:11:50] #34 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The screenshot you attached clearly shows Sierra Chart 1677. You are not even using version 1678. You need to use prerelease version 1678. And what is Windows 2006? We have not heard of that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-30 11:12:50

[2017-12-30 11:21:22] #35 [Go To First Post]
seven0907 - Posts: 34
I mean the server cloud side I used 1677/1676/1675 cause the no response is long time not touch it, my local computer tested 1678, working find, compare to pure single chart, the calculation result show a little different even I choose some bar period, same loading period.My local system use win 10. The server side use microsoft server 2012, previous typo, thanks.

[2018-01-04 20:22:12] #36 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to the Add Additional Symbol study , there were some problems with it which have been resolved in the latest prerelease which is 1682. So if you have been using the study you do need to update. Some of these issues, have later arisen due to changes/improvements being made to the study, and later discovered and corrected. If you notice any freezing problems in Sierra Chart when using the study, will need to get the Chartbook you are using so we can try to reproduce the problem. Here are the instructions to attach it: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-07 23:46:56] #37 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem with Sierra Chart freezing and not responding when using the Add Additional Symbol Study has been reproduced and we know the cause of this. We will have a new release out later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-11 04:49:55] #38 [Go To First Post]
seven0907 - Posts: 34
Thx, freeze issue looks like fixed.

[2018-01-11 05:24:46] #39 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. We did promptly take care of that once we were aware of what the cause was. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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