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Date/Time: Tue, 23 Oct 2018 06:44:18 +0000



Account not specified error coming up when placing orders with interactive brokers

Support Request:
[2017-12-06 17:25:51]
User276793 - Posts: 7
(in Canada) I have a margin account and a TFSA account with interactive brokers. When I place an order on futures using Sierra I get the error account not specified.
Is there a way to specified the account I with to place trades in?
thanks
[2017-12-06 18:16:49]
Sierra Chart Engineering - Posts: 65114
There should never be a case where the Trade Account is not specified with an order to Trader Workstation.

Make sure the correct Trade Account is selected on the Trade Window for the chart:
http://www.sierrachart.com/index.php?page=doc/TradeWindow.html#SelectingTradeAccount


If you still have a problem follow the instructions here to provide the current TWS log file to Interactive Brokers support so they can see what the problem is: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#ProvidingTWSLogFiles
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-06 18:39:53]
User276793 - Posts: 7
Ahh i see it now. thank you for the help, problem solved!
[2017-12-06 18:58:06]
Sierra Chart Engineering - Posts: 65114
OK that is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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