Login Page - Create Account

Support Board


Date/Time: Tue, 19 Mar 2024 08:05:42 +0000



error msg

View Count: 3679

[2017-12-12 01:01:42]
User98657 - Posts: 304
Well, that would make sense as not all of the Win10 users are experiencing this issue.

I really don't want to have to strip this machine down and start reloading Windows and everything else unless i absolutely have to.
[2017-12-12 03:07:25]
Sierra Chart Engineering - Posts: 104368
See if you have any problems with 1668. It is possible we may have determined what the problem was and have it resolved. Still the behavior on the part of the operating system is improper, but at least we may have worked around it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-13 16:09:35
[2017-12-12 14:09:57]
User98657 - Posts: 304
I will let you know, thanks.

There were no errors when i came in this morning, but that's not unusual.
[2017-12-12 14:32:13]
User98657 - Posts: 304
NQH8 [CB] Flex Renko 2-1-1 #18 | Performing a full recalculation because it has been tagged. Chartbook: Daily.cht | 2017-12-12 08:29:10
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:49
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:50
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:50
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:50
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:51
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:51
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:52
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:52
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:53
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:53
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:54
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:54
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:55
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:55
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:56
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:56
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:57
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:57
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:58
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:58
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:59
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:30:59
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:00
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:00
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:01
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:01
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:02
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:02
ESH8 [CBV] Renko 2t #1 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:03
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:03
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:03
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:04
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:05
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:06
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:06
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:07
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:07
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:08
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:08
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:09
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:09
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:10
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:10
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:11
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:12
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:12
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:13
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:14
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:14
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:15
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:15
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:16
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:16
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:17
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:18
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:19
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:19
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:20
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:20
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:21
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:22
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:23
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:23
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:24
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:25
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:26
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:26
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:27
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:27
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:28
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:29
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:30
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:31
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:31
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:32
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:33
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:33
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:33
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:34
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:35
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:36
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:36
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:37
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:37
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:38
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:38
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:39
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:39
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:40
RTYH8 [CBV] 1 Day #15 | Exception in c_Chart::ChartDraw. Section 4. | 2017-12-12 08:31:40
[2017-12-12 14:39:33]
User98657 - Posts: 304
I am shutting down, choosing "no" on save all, restarting.
[2017-12-12 17:14:52]
Sierra Chart Engineering - Posts: 104368
It should be obvious that repetitive postings are not helping us. One post is sufficient. We are going to delete duplicates.

You should understand that we are extremely busy.

We have narrowed the problem further. Update to prerelease version 1669.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-12 17:16:32
[2017-12-12 17:24:09]
User98657 - Posts: 304
Please do delete anything that doesn't help. It wasn't intended to be anything other than information to perhaps give you more to go on.

I'll only send one going forward.

I know you're busy, that goes without saying. Again, I didn't intend for the additional posts to be an annoyance.

I do appreciate the time you're spending on this.

1669 is installed.
Date Time Of Last Edit: 2017-12-12 17:26:38
[2017-12-13 14:09:45]
User98657 - Posts: 304
No new errors since uploading 1669!
[2017-12-13 14:58:01]
samual sprat - Posts: 343
Same here - update to 1669 has fixed that issue and possibly also the chart windows failing to detach issue i've been seeing. Still early to confirm seconds issue is fixed though
[2017-12-13 16:10:06]
Sierra Chart Engineering - Posts: 104368
That is interesting because nothing changed in 1669 which would have resolved it. We would of thought that 1668 might have solved it.

Did either of you perform a Windows update? Maybe that resolved the problem.

Here is one such problem:
https://support.microsoft.com/en-us/help/4054150/issues-when-windows-10-fall-creators-update-calls-createwindowex-for-s

Microsoft was supposed to have released an update December 12 to resolve it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-13 16:12:46
[2017-12-13 16:21:26]
User98657 - Posts: 304
No windows update here. i have them turned off for the time being so i can more closely monitor and control the updates.

I did install an update on 12/11, but I continued to have the issue after that update. And... That update was simply reinstalling the 12/3 update I tried to uninstall. I was able to uninstall parts of it, but not all of it. And the roll back did not help the situation so on the 11th i just reinstalled that 12/3 release.

I did just now allow the machine to look for updates and i see the update you're referring to. i will let it install and let you know if anything happens.

In any event, i'm not sure why the errors stopped, but I'm obviously happy they stopped.

Thanks again for continuing to grind on this. i know it was a PITA.
[2017-12-13 18:42:32]
samual sprat - Posts: 343
Yes I installed that 1709 update yesterday.... That could be it for me
[2017-12-13 19:05:04]
Sierra Chart Engineering - Posts: 104368
Will check what we did to see if we inadvertently made some change which can resolve the issue but if not, then this actually does indicate a quite a serious issue in Windows 10 where apparently a memory corruption is occurring and in this particular build of Sierra Chart, it is not causing any problem.

So it is possible that with another release of Sierra Chart you would have the problem.

So this is quite a serious problem that Microsoft does need to resolve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-12-13 19:27:06]
User98657 - Posts: 304
I guess we will see.

In any case, thanks for the effort.

Still holding after the new MS update on V 1669.

And I did an inordinate amount of chart drawing yesterday, new charts, in and out of chart books, deleting and redrawing charts, changing periodicities, changing draw types....

i wasn't trying to get it to break, just experimenting with different things and it held solid.
[2017-12-14 08:47:58]
samual sprat - Posts: 343
I am seeing strange slow downs in Sierra sometimes. But it's hard to say what causes them as I've not been taking note of the log. Maybe this is the memory issue. Will note any new occurrences if they happen

Actually come to think of it, it happens when I have my other trading apps open. Specifically FXCM's Trading Station and MT4. If Sierra is open at same time all three become really slow. Shouldn't be an issue on my PC - it's 16 core 32GB ram
Date Time Of Last Edit: 2017-12-14 08:55:40
[2017-12-14 15:25:48]
Sierra Chart Engineering - Posts: 104368
In response to post to #64 this is not in the right thread.

It is unrelated.

However, refer to help topic 30:

Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html

Will note any new occurrences if they happen
We will not pay any attention to this. This will not mean anything to us. We can only refer you to help topic 30.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-14 15:26:08

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account