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Date/Time: Fri, 16 Nov 2018 02:23:56 +0000



CTS T4 Data feed dropping when I enter orders

Support Request:
[2017-12-01 01:57:24]
User579342 - Posts: 14
SC,

I have CTS T4 Fix.
My data feed locks up and or drops when I enter orders.
It does not happen all the time but alot.
Data feed comes back usually within a min or so.
I trade multiple markets and it is not specific to any one market.

Please advise.
I am hardwired into router.
I do have latest SC version


thx
[2017-12-01 05:23:05]
Sierra Chart Engineering - Posts: 66059
We have to contact CTS about this. Provide a copy of the Message Log as explained here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Used the Send for Analysis button and let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-01 08:40:39]
User169205 - Posts: 16
hello.. i'm having the same issue with my cts t4 fix data feed. sc, you have already replied to me in an acct support ticket;

sc: We need more information about this. Are you describing a condition where there is an occasional lag or stopping of data and then it resumes? Or just that there is no real-time data at all.

a: data locks up when an order is placed. after about 30-60 secs, multiple bars (ticks) will print at once.. the order on occasion will have been entered and the trade already in progress.

i forwarded my data service settings that you requested.. sc, requested to post again in the support forum.. please advise next steps.

thanks
[2017-12-01 17:17:58]
User579342 - Posts: 14
message log sent
[2017-12-01 17:50:08]
Sierra Chart Engineering - Posts: 66059
In response to post #3 and #4, the details have been set the CTS.

We have done all we can at this point. The responsibility is up to them to resolve. There is nothing further we can do from our side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-06 18:17:42]
Sierra Chart Engineering - Posts: 66059
Next time either of you have a problem we want you to provide the latest FIX log file. Here are the instructions:
http://www.sierrachart.com/index.php?page=doc/helpdetails79.html

Make sure you enable the option to maintain the log file.

And if you can also provide the main Message Log file following these instructions that would be good:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Just use the Send for Analysis button instead of posting it here.

This has been asked for by CTS.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-06 18:18:03
[2017-12-06 19:59:22]
User169205 - Posts: 16
I'll be switching back to CTS data tomorrow and forward any issue related log files as instructed here. Thanks again
[2017-12-18 07:26:24]
User169205 - Posts: 16
hello.. only one incident since 12.07.. message log was sent.

thanks

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