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Date/Time: Sat, 21 Jul 2018 06:01:51 +0000



All my charts stopped loading

Support Request:
[2017-11-28 12:54:02]
Viacheslav Malafeev - Posts: 85
I updated SC to 1653 and now all charts in my chartbook are blank. It says that historical data is loaded but chart windows are empty.
Also, the platform freezes even when the chartbook contains only 1 chart. I tried to open different chartbooks but they will only open to blank charts.

This is the first time I come across this behaviour. Log attached.

The rollback to 1652 prerelease didn't help.

Reading Internal Order ID file. | 2017-11-28 13:55:51
Reading Trade Orders file. | 2017-11-28 13:55:51
Reading Trade Positions file. | 2017-11-28 13:55:51
Listening on UDP port 22903. | 2017-11-28 13:55:51
Software version: 1652 | 2017-11-28 13:55:51
Usage end date: 2018-03-26 | 2017-11-28 13:55:51
Enabled for: Advanced Features. | 2017-11-28 13:55:51
Enabled for: Sierra Chart Historical Data Service. | 2017-11-28 13:55:51
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-28 13:55:51
Current selected Data/Trading service: Rithmic Trading | 2017-11-28 13:55:51
Chart Update Interval: 300 | 2017-11-28 13:55:51
Time Zone: +03:00:00 (AST+03) | 2017-11-28 13:55:51
2017-11-28 13:55:58 Local computer time | 2017-11-28 13:55:51
2017-11-28 10:55:58 Local computer time in UTC | 2017-11-28 13:55:51
2017-11-28 13:55:58 Local computer time in SC Time Zone | 2017-11-28 13:55:51
2017-11-28 10:55:53 Server time in UTC | 2017-11-28 13:55:51
Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-11-28 13:55:51
Program path: C:\SierraChart\ | 2017-11-28 13:55:51
Data Files path: C:\SierraChart\Data\ | 2017-11-28 13:55:51
OS Version Number: 10.0 | 2017-11-28 13:55:51
Locale Setting: C | 2017-11-28 13:55:51

Checking for new symbol settings for service code rim | 2017-11-28 13:55:51
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-28 13:55:51
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-28 13:55:51
Received 5 login tokens. | 2017-11-28 13:55:59
Symbol settings are up-to-date for rim | 2017-11-28 13:55:59
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-28 13:56:01
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-28 13:56:01
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
USDCAD Renko 3t #2 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
USDJPY Renko 3t #3 | Reloading chart. | 2017-11-28 13:56:03
AUDUSD Renko 3t #6 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
NQZ7-CME Renko 4t #1 | Reloading chart. | 2017-11-28 13:56:03
AUDUSD Flex Renko Inv 8-1-2 #10 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study '3 TF' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
XAUUSD Renko 3t #9 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
GBPUSD Renko 3t #11 | Reloading chart. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-11-28 13:56:03
AUDUSD Renko 3t #15 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
EURUSD Renko 3t #14 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
NZdUSD Renko 3t #4 | Reloading chart. | 2017-11-28 13:56:03
Notice: The study 'Bollinger Trend' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
Notice: The study 'Guppy & Osc' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-11-28 13:56:03
USDJPY Renko 3t #12 | Reloading chart. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-28 13:56:03
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-28 13:56:03
Using Bid/Ask average for last trade price for USDCAD | 2017-11-28 13:56:03
Intraday data recording state for symbol USDCAD is set to download 'Pending'. | 2017-11-28 13:56:03
HD Request # 2 | Downloading Intraday chart data for USDCAD to the file USDCAD.scid. Service: fxcm | 2017-11-28 13:56:03
HD Request # 2 | Download start date-time: 2017-11-28 13:55:42.000 | 2017-11-28 13:56:03
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-11-28 13:56:03
Socket (6) | Creating socket. | 2017-11-28 13:56:03
Socket (6) | Connecting to IP: 192.81.56.146. | 2017-11-28 13:56:03
Using Bid/Ask average for last trade price for USDJPY | 2017-11-28 13:56:03
Intraday data recording state for symbol USDJPY is set to download 'Pending'. | 2017-11-28 13:56:03
Using Bid/Ask average for last trade price for AUDUSD | 2017-11-28 13:56:03
Intraday data recording state for symbol AUDUSD is set to download 'Pending'. | 2017-11-28 13:56:03
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQZ7-CME | 2017-11-28 13:56:06
Intraday data recording state for symbol NQZ7-CME is set to download 'Pending'. | 2017-11-28 13:56:06
HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:06
HD Request # 2 | Sending historical data logon request message. | 2017-11-28 13:56:06
Using Bid/Ask average for last trade price for XAUUSD | 2017-11-28 13:56:06
Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2017-11-28 13:56:06

Rithmic Trading | Port for executable: 49923 | 2017-11-28 13:56:06
Listening socket (1332). Port 49923 | Closed. | 2017-11-28 13:56:06
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-28 13:56:06
HD Request # 2 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:42. Record interval: 0. Symbol: USDCAD | 2017-11-28 13:56:06
HD Request # 2 | Decompressing data. | 2017-11-28 13:56:06
HD Request # 2 | Receiving Intraday data for USDCAD starting at 2017-11-28 13:55:42 | 2017-11-28 13:56:06
HD Request # 2 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:46 | 2017-11-28 13:56:06
Socket (6) | Initiating close of socket by core. | 2017-11-28 13:56:06
Socket (6) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:06
Socket (6) | Socket gracefully closed by remote side. | 2017-11-28 13:56:06
Socket (6) | Closed. | 2017-11-28 13:56:06
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-28 13:56:06
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-11-28 13:56:06
HD Request # 2 | Historical data for USDCAD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:06
Historical data download thread signaled to stop. | 2017-11-28 13:56:06
HD Request # 2 | Received 19 records from 2017-11-28 13:55:42 to 2017-11-28 13:55:58 (16.0 seconds) and wrote 17 records for USDCAD | 2017-11-28 13:56:06
HD Request # 2 | Intraday download COMPLETE for USDCAD. Completion time: 17s. Unique request ID: 1 | 2017-11-28 13:56:06
Removed historical data download ID 1 | 2017-11-28 13:56:06

HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-28 13:56:06
HD Request # 3 | Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm | 2017-11-28 13:56:06
HD Request # 3 | Download start date-time: 2017-11-28 13:55:43.000 | 2017-11-28 13:56:06
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2017-11-28 13:56:06
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-28 13:56:06
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-28 13:56:06
Socket (7) | Creating socket. | 2017-11-28 13:56:06
Socket (7) | Connecting to IP: 65.182.172.42. | 2017-11-28 13:56:06
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:06
HD Request # 3 | Sending historical data logon request message. | 2017-11-28 13:56:06
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:43. Record interval: 0. Symbol: USDJPY | 2017-11-28 13:56:06
HD Request # 3 | Decompressing data. | 2017-11-28 13:56:06
HD Request # 3 | Receiving Intraday data for USDJPY starting at 2017-11-28 13:55:43 | 2017-11-28 13:56:06
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:44 | 2017-11-28 13:56:06
Socket (7) | Initiating close of socket by core. | 2017-11-28 13:56:06
Socket (7) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:06
HD Request # 3 | Historical data for USDJPY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:06
Historical data download thread signaled to stop. | 2017-11-28 13:56:06
HD Request # 3 | Received 68 records from 2017-11-28 13:55:43 to 2017-11-28 13:56:16 (33.0 seconds) and wrote 67 records for USDJPY | 2017-11-28 13:56:06
HD Request # 3 | Intraday download COMPLETE for USDJPY. Completion time: 0s. Unique request ID: 2 | 2017-11-28 13:56:06
Removed historical data download ID 2 | 2017-11-28 13:56:06

HD Request # 4 | Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: fxcm | 2017-11-28 13:56:06
HD Request # 4 | Download start date-time: 2017-11-28 13:55:44.000 | 2017-11-28 13:56:06
HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2017-11-28 13:56:06
Socket (8) | Creating socket. | 2017-11-28 13:56:06
Socket (8) | Connecting to IP: 192.81.56.146. | 2017-11-28 13:56:06
Socket (7) | Socket gracefully closed by remote side. | 2017-11-28 13:56:06
Socket (7) | Closed. | 2017-11-28 13:56:06
HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:06
HD Request # 4 | Sending historical data logon request message. | 2017-11-28 13:56:06
HD Request # 4 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:44. Record interval: 0. Symbol: AUDUSD | 2017-11-28 13:56:06
HD Request # 4 | Decompressing data. | 2017-11-28 13:56:06
HD Request # 4 | Receiving Intraday data for AUDUSD starting at 2017-11-28 13:55:44 | 2017-11-28 13:56:06
HD Request # 4 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:46 | 2017-11-28 13:56:06
Socket (8) | Initiating close of socket by core. | 2017-11-28 13:56:06
Socket (8) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:06
Socket (8) | Socket gracefully closed by remote side. | 2017-11-28 13:56:06
Socket (8) | Closed. | 2017-11-28 13:56:06
HD Request # 4 | Historical data for AUDUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:06
Historical data download thread signaled to stop. | 2017-11-28 13:56:06
HD Request # 4 | Received 8 records from 2017-11-28 13:55:44 to 2017-11-28 13:56:09 (25.0 seconds) and wrote 7 records for AUDUSD | 2017-11-28 13:56:06
HD Request # 4 | Intraday download COMPLETE for AUDUSD. Completion time: 0s. Unique request ID: 3 | 2017-11-28 13:56:06
Removed historical data download ID 3 | 2017-11-28 13:56:06

HD Request # 5 | Downloading Intraday chart data for NQZ7-CME to the file NQZ7-CME.scid. Service: cme | 2017-11-28 13:56:06
HD Request # 5 | Download start date-time: 2017-11-28 13:53:45.000 | 2017-11-28 13:56:06
HD Request # 5 | Using server: ds7.sierracharts.com port 10150 | 2017-11-28 13:56:06
Socket (9) | Creating socket. | 2017-11-28 13:56:06
Socket (9) | Connecting to IP: 8.18.161.133. | 2017-11-28 13:56:06
HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:06
HD Request # 5 | Sending historical data logon request message. | 2017-11-28 13:56:06
Using Bid/Ask average for last trade price for GBPUSD | 2017-11-28 13:56:06
Intraday data recording state for symbol GBPUSD is set to download 'Pending'. | 2017-11-28 13:56:06
HD Request # 5 | Requesting Intraday data. Start date-time: 2017-11-28 13:53:45. Record interval: 1. Symbol: NQZ17 | 2017-11-28 13:56:06
Using Bid/Ask average for last trade price for EURUSD | 2017-11-28 13:56:06
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2017-11-28 13:56:06
Using Bid/Ask average for last trade price for NZdUSD | 2017-11-28 13:56:06
Intraday data recording state for symbol NZdUSD is set to download 'Pending'. | 2017-11-28 13:56:06
HD Request # 5 | Decompressing data. | 2017-11-28 13:56:06
Socket (9) | Initiating close of socket by core. | 2017-11-28 13:56:06
Socket (9) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:06
HD Request # 5 | Historical data for NQZ7-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:06
Historical data download thread signaled to stop. | 2017-11-28 13:56:06
HD Request # 5 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ7-CME | 2017-11-28 13:56:06
HD Request # 5 | Intraday download COMPLETE for NQZ7-CME. Completion time: 1s. Unique request ID: 4 | 2017-11-28 13:56:06
Removed historical data download ID 4 | 2017-11-28 13:56:06
Rithmic Trading | Using primary service for historical data for NQZ7-CME | 2017-11-28 13:56:06
Historical data service client indicated that downloads are not enabled. Symbol: NQZ7-CME. Data Type: Intraday data | 2017-11-28 13:56:06
HD Request # 5 | Download from primary service not started due to error. | 2017-11-28 13:56:06

HD Request # 6 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2017-11-28 13:56:06
HD Request # 6 | Download start date-time: 2017-11-28 13:55:44.000 | 2017-11-28 13:56:06
Socket (9) | Socket gracefully closed by remote side. | 2017-11-28 13:56:06
Socket (9) | Closed. | 2017-11-28 13:56:06
HD Request # 6 | Using server: ds3.sierracharts.com port 10149 | 2017-11-28 13:56:06
Socket (10) | Creating socket. | 2017-11-28 13:56:06
Socket (10) | Connecting to IP: 65.182.172.42. | 2017-11-28 13:56:06
Rithmic Trading | Bridge process is running. | 2017-11-28 13:56:25
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49923 | 2017-11-28 13:56:25
DTC Client socket (11) | Creating socket. | 2017-11-28 13:56:25
DTC Client socket (11) | Connecting to IP: 127.0.0.1. | 2017-11-28 13:56:25
HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:25
HD Request # 6 | Sending historical data logon request message. | 2017-11-28 13:56:25
HD Request # 6 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:44. Record interval: 0. Symbol: XAUUSD | 2017-11-28 13:56:25
HD Request # 6 | Decompressing data. | 2017-11-28 13:56:25
HD Request # 6 | Receiving Intraday data for XAUUSD starting at 2017-11-28 13:55:44 | 2017-11-28 13:56:25
HD Request # 6 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:44 | 2017-11-28 13:56:25
Socket (10) | Initiating close of socket by core. | 2017-11-28 13:56:25
HD Request # 6 | Historical data for XAUUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:25
Socket (10) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:25
Historical data download thread signaled to stop. | 2017-11-28 13:56:25
HD Request # 6 | Received 64 records from 2017-11-28 13:55:44 to 2017-11-28 13:56:20 (36.0 seconds) and wrote 60 records for XAUUSD | 2017-11-28 13:56:25
HD Request # 6 | Intraday download COMPLETE for XAUUSD. Completion time: 1s. Unique request ID: 5 | 2017-11-28 13:56:25
Removed historical data download ID 5 | 2017-11-28 13:56:25

HD Request # 7 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2017-11-28 13:56:25
HD Request # 7 | Download start date-time: 2017-11-28 13:55:44.000 | 2017-11-28 13:56:25
HD Request # 7 | Using server: ds4.sierracharts.com port 10150 | 2017-11-28 13:56:25
Socket (12) | Creating socket. | 2017-11-28 13:56:25
Socket (12) | Connecting to IP: 192.81.56.146. | 2017-11-28 13:56:25
Socket (10) | Socket gracefully closed by remote side. | 2017-11-28 13:56:25
Socket (10) | Closed. | 2017-11-28 13:56:25
HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:25
HD Request # 7 | Sending historical data logon request message. | 2017-11-28 13:56:25
HD Request # 7 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:44. Record interval: 0. Symbol: GBPUSD | 2017-11-28 13:56:25
HD Request # 7 | Decompressing data. | 2017-11-28 13:56:25
HD Request # 7 | Receiving Intraday data for GBPUSD starting at 2017-11-28 13:55:44 | 2017-11-28 13:56:25
HD Request # 7 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:44 | 2017-11-28 13:56:25
Socket (12) | Initiating close of socket by core. | 2017-11-28 13:56:25
Socket (12) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:25
HD Request # 7 | Historical data for GBPUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:25
Historical data download thread signaled to stop. | 2017-11-28 13:56:25
HD Request # 7 | Received 146 records from 2017-11-28 13:55:44 to 2017-11-28 13:56:20 (36.0 seconds) and wrote 145 records for GBPUSD | 2017-11-28 13:56:25
HD Request # 7 | Intraday download COMPLETE for GBPUSD. Completion time: 0s. Unique request ID: 6 | 2017-11-28 13:56:25
Removed historical data download ID 6 | 2017-11-28 13:56:25

HD Request # 8 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2017-11-28 13:56:25
HD Request # 8 | Download start date-time: 2017-11-28 13:55:43.000 | 2017-11-28 13:56:25
HD Request # 8 | Using server: ds3.sierracharts.com port 10149 | 2017-11-28 13:56:25
Socket (13) | Creating socket. | 2017-11-28 13:56:25
Socket (13) | Connecting to IP: 65.182.172.42. | 2017-11-28 13:56:25
DTC Client socket (11) | Connect event error. Windows error code 10061: Подключение не установлено, т.к. конечный компьютер отверг запрос на подключение. | 2017-11-28 13:56:25 *
DTC Client socket (11) | Initiating close of socket by core. | 2017-11-28 13:56:25
DTC Client socket (11) | Closed. | 2017-11-28 13:56:25
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-28 13:56:25
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-28 13:56:25
Rithmic Trading | Disconnected. | 2017-11-28 13:56:25
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-28 13:56:25
Socket (12) | Socket gracefully closed by remote side. | 2017-11-28 13:56:25
Socket (12) | Closed. | 2017-11-28 13:56:25
HD Request # 8 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:25
HD Request # 8 | Sending historical data logon request message. | 2017-11-28 13:56:25
HD Request # 8 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:43. Record interval: 0. Symbol: EURUSD | 2017-11-28 13:56:26
HD Request # 8 | Decompressing data. | 2017-11-28 13:56:26
HD Request # 8 | Receiving Intraday data for EURUSD starting at 2017-11-28 13:55:43 | 2017-11-28 13:56:26
HD Request # 8 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:46 | 2017-11-28 13:56:26
Socket (13) | Initiating close of socket by core. | 2017-11-28 13:56:26
HD Request # 8 | Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:26
Socket (13) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:26
Historical data download thread signaled to stop. | 2017-11-28 13:56:26
HD Request # 8 | Received 60 records from 2017-11-28 13:55:43 to 2017-11-28 13:56:23 (40.0 seconds) and wrote 57 records for EURUSD | 2017-11-28 13:56:26
HD Request # 8 | Intraday download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 7 | 2017-11-28 13:56:26
Removed historical data download ID 7 | 2017-11-28 13:56:26

HD Request # 9 | Downloading Intraday chart data for NZdUSD to the file NZdUSD.scid. Service: fxcm | 2017-11-28 13:56:26
HD Request # 9 | Download start date-time: 2017-11-28 13:55:38.000 | 2017-11-28 13:56:26
HD Request # 9 | Using server: ds4.sierracharts.com port 10150 | 2017-11-28 13:56:26
Socket (14) | Creating socket. | 2017-11-28 13:56:26
Socket (14) | Connecting to IP: 192.81.56.146. | 2017-11-28 13:56:26
Socket (13) | Socket gracefully closed by remote side. | 2017-11-28 13:56:26
Socket (13) | Closed. | 2017-11-28 13:56:26
HD Request # 9 | Setting DTC encoding to Binary VLS | 2017-11-28 13:56:26
HD Request # 9 | Sending historical data logon request message. | 2017-11-28 13:56:26
HD Request # 9 | Requesting Intraday data. Start date-time: 2017-11-28 13:55:38. Record interval: 0. Symbol: NZdUSD | 2017-11-28 13:56:26
HD Request # 9 | Decompressing data. | 2017-11-28 13:56:26
HD Request # 9 | Receiving Intraday data for NZdUSD starting at 2017-11-28 13:55:38 | 2017-11-28 13:56:26
HD Request # 9 | Timestamp of first Intraday data file record written: 2017-11-28 13:55:47 | 2017-11-28 13:56:26
Socket (14) | Initiating close of socket by core. | 2017-11-28 13:56:26
HD Request # 9 | Historical data for NZdUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-28 13:56:26
Socket (14) | Shutdown started. Waiting for graceful close. | 2017-11-28 13:56:26
Historical data download thread signaled to stop. | 2017-11-28 13:56:26
HD Request # 9 | Received 17 records from 2017-11-28 13:55:38 to 2017-11-28 13:56:14 (36.0 seconds) and wrote 15 records for NZdUSD | 2017-11-28 13:56:26
HD Request # 9 | Intraday download COMPLETE for NZdUSD. Completion time: 0s. Unique request ID: 8 | 2017-11-28 13:56:26
Removed historical data download ID 8 | 2017-11-28 13:56:26

Socket (14) | Socket gracefully closed by remote side. | 2017-11-28 13:56:26
Socket (14) | Closed. | 2017-11-28 13:56:26

Rithmic Trading | Port for executable: 49934 | 2017-11-28 13:56:27
Listening socket (1168). Port 49934 | Closed. | 2017-11-28 13:56:27
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-28 13:56:27
Rithmic Trading | Bridge process is running. | 2017-11-28 13:56:40
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49934 | 2017-11-28 13:56:40
DTC Client socket (15) | Creating socket. | 2017-11-28 13:56:40
DTC Client socket (15) | Connecting to IP: 127.0.0.1. | 2017-11-28 13:56:40
DTC Client socket (15) | Connect event error. Windows error code 10061: Подключение не установлено, т.к. конечный компьютер отверг запрос на подключение. | 2017-11-28 13:56:42 *
DTC Client socket (15) | Initiating close of socket by core. | 2017-11-28 13:56:42
DTC Client socket (15) | Closed. | 2017-11-28 13:56:42
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-28 13:56:42
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-28 13:56:42
Rithmic Trading | Disconnected. | 2017-11-28 13:56:42
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-28 13:56:42

Rithmic Trading | Port for executable: 49936 | 2017-11-28 13:56:44
Listening socket (1376). Port 49936 | Closed. | 2017-11-28 13:56:44
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-28 13:56:44
Rithmic Trading | Bridge process is running. | 2017-11-28 13:56:52
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49936 | 2017-11-28 13:56:52
DTC Client socket (16) | Creating socket. | 2017-11-28 13:56:52
DTC Client socket (16) | Connecting to IP: 127.0.0.1. | 2017-11-28 13:56:52
DTC Client socket (16) | Connect event error. Windows error code 10061: Подключение не установлено, т.к. конечный компьютер отверг запрос на подключение. | 2017-11-28 13:56:53 *
DTC Client socket (16) | Initiating close of socket by core. | 2017-11-28 13:56:53
DTC Client socket (16) | Closed. | 2017-11-28 13:56:53
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-28 13:56:53
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-28 13:56:53
Rithmic Trading | Disconnected. | 2017-11-28 13:56:53
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-28 13:56:53

Rithmic Trading | Port for executable: 49939 | 2017-11-28 13:56:55
Listening socket (1168). Port 49939 | Closed. | 2017-11-28 13:56:55
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-28 13:56:55
File >> Disconnect selected. | 2017-11-28 13:56:55
Rithmic Trading | Disconnected. | 2017-11-28 13:56:55
NZdUSD Renko 3t #1 | Reloading chart. | 2017-11-28 13:57:40
NZdUSD [M] Renko 3t #1 | Reloading chart. | 2017-11-28 13:57:52
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *

Rithmic Trading | Port for executable: 49975 | 2017-11-28 13:59:58
Listening socket (1256). Port 49975 | Closed. | 2017-11-28 13:59:58
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-28 13:59:58
Rithmic Trading | Bridge process is running. | 2017-11-28 14:00:00
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49975 | 2017-11-28 14:00:00
DTC Client socket (18) | Creating socket. | 2017-11-28 14:00:00
DTC Client socket (18) | Connecting to IP: 127.0.0.1. | 2017-11-28 14:00:00
Rithmic Trading | Connected to server. | 2017-11-28 14:00:00
Rithmic Trading | Starting socket receive thread. | 2017-11-28 14:00:00
Rithmic Trading | Sending Encoding Request to server | 2017-11-28 14:00:00
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-11-28 14:00:00
Rithmic Trading | Sending logon request message. | 2017-11-28 14:00:00
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-11-28 14:00:00
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-11-28 14:00:00
Rithmic Trading | Message from server: Connecting to Rithmic Topstep Trader server. | 2017-11-28 14:00:00
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-11-28 14:00:02
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2017-11-28 14:00:02
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2017-11-28 14:00:02
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2017-11-28 14:00:03
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2017-11-28 14:00:03
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2017-11-28 14:00:03
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2017-11-28 14:00:04
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2017-11-28 14:00:04
Rithmic Trading | Received logon response. | 2017-11-28 14:00:05
Rithmic Trading | Server Name: SC DTC Bridge. | 2017-11-28 14:00:05
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2017-11-28 14:00:05
Rithmic Trading | Successfully connected. IB='TopstepTrader', Firm='TopstepTrader'. | 2017-11-28 14:00:05
Rithmic Trading | Trading is supported. | 2017-11-28 14:00:05
Rithmic Trading | Order cancel and replace is supported. | 2017-11-28 14:00:05
Rithmic Trading | OCO Orders supported. | 2017-11-28 14:00:05
Rithmic Trading | Connected to data and trading server. | 2017-11-28 14:00:05
Using Bid/Ask average for last trade price for NZdUSD | 2017-11-28 14:00:05
SC DTC Data with Market Depth | Starting real-time market data updates for: NZdUSD. ID: 1 | 2017-11-28 14:00:05
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2017-11-28 14:00:05
DTC Client socket (19) | Creating socket. | 2017-11-28 14:00:05
DTC Client socket (19) | Connecting to IP: 192.81.56.146. | 2017-11-28 14:00:05
SC DTC Data with Market Depth | Requesting security definition data for: NZdUSD. ID: 1 | 2017-11-28 14:00:05
Intraday data recording state for symbol NZdUSD is set to download 'Pending'. | 2017-11-28 14:00:05
Delaying start of download for NZdUSD | 2017-11-28 14:00:05
SC DTC Data with Market Depth | Connected to server. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Starting socket receive thread. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Sending Encoding Request to server | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Sending logon request message. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Received logon response. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Successfully connected. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Trading is not supported. | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NZdUSD | 2017-11-28 14:00:06
SC DTC Data with Market Depth | Received security definition for symbol NZdUSD | 2017-11-28 14:00:06
Delaying start of download for NZdUSD | 2017-11-28 14:00:06
HD Request # 10 | Downloading Intraday chart data for NZdUSD to the file NZdUSD.scid. Service: fxcm | 2017-11-28 14:00:11
HD Request # 10 | Download start date-time: 2017-11-28 13:56:14.000 | 2017-11-28 14:00:11
HD Request # 10 | Using server: ds3.sierracharts.com port 10149 | 2017-11-28 14:00:11
Socket (20) | Creating socket. | 2017-11-28 14:00:11
Socket (20) | Connecting to IP: 65.182.172.42. | 2017-11-28 14:00:11
HD Request # 10 | Setting DTC encoding to Binary VLS | 2017-11-28 14:00:11
HD Request # 10 | Sending historical data logon request message. | 2017-11-28 14:00:11
HD Request # 10 | Requesting Intraday data. Start date-time: 2017-11-28 13:56:14. Record interval: 0. Symbol: NZdUSD | 2017-11-28 14:00:11
HD Request # 10 | Decompressing data. | 2017-11-28 14:00:12
HD Request # 10 | Receiving Intraday data for NZdUSD starting at 2017-11-28 13:56:14 | 2017-11-28 14:00:12
HD Request # 10 | Timestamp of first Intraday data file record written: 2017-11-28 13:56:31 | 2017-11-28 14:00:12
Socket (20) | Initiating close of socket by core. | 2017-11-28 14:00:12
Socket (20) | Shutdown started. Waiting for graceful close. | 2017-11-28 14:00:12
Historical data download thread signaled to stop. | 2017-11-28 14:00:12
HD Request # 10 | Received 229 records from 2017-11-28 13:56:14 to 2017-11-28 14:00:09 (3.9 minutes) and wrote 228 records for NZdUSD | 2017-11-28 14:00:12
HD Request # 10 | Intraday download COMPLETE for NZdUSD. Completion time: 0s. Unique request ID: 10 | 2017-11-28 14:00:12
Removed historical data download ID 10 | 2017-11-28 14:00:12
Real-time Intraday chart data file updates started for NZdUSD | 2017-11-28 14:00:12
Intraday chart data file opened for NZdUSD | 2017-11-28 14:00:12

Socket (20) | Socket gracefully closed by remote side. | 2017-11-28 14:00:12
Socket (20) | Closed. | 2017-11-28 14:00:12
Opened cached Intraday file: C:\SierraChart\Data\NZdUSD.scid | 2017-11-28 14:00:24
Intraday data recording state for symbol NZdUSD is set to download 'Pending'. | 2017-11-28 14:00:39
Reloading all charts with filename: NZdUSD.scid | 2017-11-28 14:00:39
HD Request # 11 | Downloading Intraday chart data for NZdUSD to the file NZdUSD.scid. Service: fxcm | 2017-11-28 14:00:39
HD Request # 11 | Download start date-time: 2017-05-26 14:00:39.000 | 2017-11-28 14:00:39
HD Request # 11 | Using server: ds4.sierracharts.com port 10150 | 2017-11-28 14:00:39
Socket (21) | Creating socket. | 2017-11-28 14:00:39
Socket (21) | Connecting to IP: 192.81.56.146. | 2017-11-28 14:00:39
NZdUSD [M] Renko 3t #1 | Reloading chart. | 2017-11-28 14:00:39
HD Request # 11 | Setting DTC encoding to Binary VLS | 2017-11-28 14:00:40
HD Request # 11 | Sending historical data logon request message. | 2017-11-28 14:00:40
HD Request # 11 | Requesting Intraday data. Start date-time: 2017-05-26 14:00:39. Record interval: 0. Symbol: NZdUSD | 2017-11-28 14:00:40
HD Request # 11 | Decompressing data. | 2017-11-28 14:00:40
HD Request # 11 | Receiving Intraday data for NZdUSD starting at 2017-05-26 14:00:39 | 2017-11-28 14:00:40
HD Request # 11 | Timestamp of first Intraday data file record written: 2017-05-26 14:00:39 | 2017-11-28 14:00:40
Socket (21) | Initiating close of socket by core. | 2017-11-28 14:04:02
Historical data download thread signaled to stop. | 2017-11-28 14:04:02
Socket (21) | Shutdown started. Waiting for graceful close. | 2017-11-28 14:04:02
HD Request # 11 | Received 29875574 records from 2017-05-26 14:00:39 to 2017-11-28 14:03:59 (186.0 days) and wrote 29875574 records for NZdUSD | 2017-11-28 14:04:02
HD Request # 11 | Intraday download COMPLETE for NZdUSD. Completion time: 3m 23s. Unique request ID: 11 | 2017-11-28 14:04:02
Removed historical data download ID 11 | 2017-11-28 14:04:02
Real-time Intraday chart data file updates started for NZdUSD | 2017-11-28 14:04:02
Intraday chart data file opened for NZdUSD | 2017-11-28 14:04:02

Socket (21) | Socket gracefully closed by remote side. | 2017-11-28 14:04:02
Socket (21) | Closed. | 2017-11-28 14:04:02
Opened cached Intraday file: C:\SierraChart\Data\NZdUSD.scid | 2017-11-28 14:04:14
File >> Disconnect selected. | 2017-11-28 14:06:53
DTC Client socket (18) | Initiating close of socket by core. | 2017-11-28 14:06:53
DTC Client socket (18) | Shutdown started. Waiting for graceful close. | 2017-11-28 14:06:53
DTC Client socket (19) | Initiating close of socket by core. | 2017-11-28 14:06:53
SC DTC Data with Market Depth | Disconnected from the server. | 2017-11-28 14:06:53
Rithmic Trading | Disconnected. | 2017-11-28 14:06:53
DTC Client socket (19) | Shutdown started. Waiting for graceful close. | 2017-11-28 14:06:53
DTC Client socket (18) | Socket gracefully closed by remote side. | 2017-11-28 14:06:53
DTC Client socket (18) | Closed. | 2017-11-28 14:06:53
DTC Client socket (19) | Socket gracefully closed by remote side. | 2017-11-28 14:06:53
DTC Client socket (19) | Closed. | 2017-11-28 14:06:53
Date Time Of Last Edit: 2017-11-28 16:23:59
[2017-11-28 18:28:56]
Sierra Chart Engineering - Posts: 61940
Restart Sierra Chart in Safe Mode:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#UsingSafeMode

Start with a new chartbook and do not use any existing charts to see if you still have any problem.

We also see this:

Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 13:58:32 *

We are not sure why that would happen.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 18:52:44]
Viacheslav Malafeev - Posts: 85
Done. The issue is the following: If I use a Tick Size of 0.00005 for USDCAD or EURUSD with any Renko Bars, the charts won't load. They load OK if the tick size is 0.0001. However, the charts load just fine with any other bar types (range bars), even if tick size is less than 0.0001.
[2017-11-28 19:02:40]
Sierra Chart Engineering - Posts: 61940
With a tick size of .00005 which is the default Tick Size, we do not see any problem:
http://www.sierrachart.com/image.php?Image=1511895654421.png

The problem is you need to also increase the Value Format to .00001. In any case, we will make sure there is not a problem when the value format is incorrect.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 19:15:40]
Viacheslav Malafeev - Posts: 85
This is what I get anyways.https://www.screencast.com/t/BX3B4I6p6J It just stays like this and won't load until I change tick size to 0.0001
[2017-11-28 19:50:23]
Sierra Chart Engineering - Posts: 61940
We will see how to solve this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 20:05:48]
Viacheslav Malafeev - Posts: 85
Tried to reload the chart in normal mode. This is how it looks with 0.00005 tick size.
The last log string is this:
Warning: The chart data loading thread did not end when requested. This may cause some unexpected behavior. | 2017-11-28 23:26:07 *
Date Time Of Last Edit: 2017-11-28 20:28:30
Attachment Deleted.
imagemistake.png / V - Attached On 2017-11-28 20:28:14 UTC - Size: 35.7 KB - 50 views
[2017-11-28 20:38:21]
Sierra Chart Engineering - Posts: 61940
The Value Format is not set correctly. It must be .00001. It must correspond to the Tick Size. You cannot do it any other way.

This is what we see:
http://www.sierrachart.com/image.php?Image=1511901441751.png


We will also implement a proper solution when using improper settings as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-28 20:39:44
[2017-11-28 20:50:11]
Viacheslav Malafeev - Posts: 85
Are you talking about dvanced Chart Settings - Advanced Settings 2 >> Currency Value Per Tick ?

Once the chart is "frozen", no changes can be made to anything (bar type, value format, bar size, etc.) It just stays like in the image attached.
imagemistake.png / V - Attached On 2017-11-28 20:50:04 UTC - Size: 59.49 KB - 96 views
[2017-11-29 04:54:21]
Sierra Chart Engineering - Posts: 61940
No. Not that particular setting. We meant "Price Display Format". We apologize for that. Internally it is known as the ValueFormat.

We have the issue corrected in regards to the data loading never finishing. Update to the latest prerelease.

The Price Display Format does need to be set to a setting which corresponds to the Tick Size because Renko building absolutely requires a correct Value Format.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 04:54:36
[2017-11-29 10:01:15]
Viacheslav Malafeev - Posts: 85
Even installation has failed. Screenshot attached. Not sure what's going on with SC :)

As for the Price Display Format, I've always prefered Sierra chart to MT4 because it allows me to see 4-digit quotes rather than 5-digit quotes with any kind of bars, Renko included. Yes, price might fluctuate between 1.2801 and 1.2802, but the bars used to build perfectly fine until the recent update. SC used to round the price very well.
Date Time Of Last Edit: 2017-11-29 10:04:07
imagemistake.png / V - Attached On 2017-11-29 10:01:11 UTC - Size: 24.25 KB - 53 views
[2017-11-29 10:04:33]
Sierra Chart Engineering - Posts: 61940
Error code 32 means:
The process cannot access the file because it is being used by another process.
Make sure Sierra Chart is not running when the installer is running and also make sure there are no security programs on your system causing this issue.


As for the Price Display Format, I've always prefered Sierra chart to MT4 because it allows me to use 4-digit quotes rather than 5-digit quotes and it had never been a problem until the recent update.
The newer version is not going to be adversely affected by using a different Price Display Format with less precision compared to the Tick Size. If the bars look OK that is fine. There is a dependency on it though but it is not going to cause a problem like previously.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 11:00:30]
Viacheslav Malafeev - Posts: 85
I've made sure that SC is not runnung during update and that no security software is intervening. Still error 32.
[2017-11-29 18:50:18]
Sierra Chart Engineering - Posts: 61940
This is definitively an issue on your side. The operating system is giving that error when Sierra Chart is opening the file mentioned in the log line. It is something you need to resolve from your side. Beyond what we said we really do not know what to suggest.

Try restarting your computer.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 18:50:37
[2017-11-29 18:59:02]
Viacheslav Malafeev - Posts: 85
Everything works fine now on 1656. Thank you.
[2017-11-29 19:05:54]
Sierra Chart Engineering - Posts: 61940
With an issue like that, the version simply does not matter. That was a lower level operating system file problem totally independent of any particular version. It is the same installer at all times.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 19:06:11
[2017-11-29 20:29:20]
Viacheslav Malafeev - Posts: 85
I mean Renko bars now load OK, and in all previous chartbooks as well.
[2017-11-29 22:02:52]
Sierra Chart Engineering - Posts: 61940
OK that is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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