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Date/Time: Sun, 21 Oct 2018 15:49:40 +0000



Unable to login after downloading current version today.

Support Request:
[2013-04-04 15:32:14]
VF55262 - Posts: 9
I downloaded the current version this morning. Once it downloaded, it begins the login process but the verifying tab just stays grayed out. And the charts do not come up. Can you help me? Thank you.
[2013-04-04 15:46:26]
Sierra Chart Engineering - Posts: 65036
We are considering why this might be happening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 16:18:19]
Sierra Chart Engineering - Posts: 65036
We have an idea of why this happening. It appears to be an operating system bug in Windows. We are working around it. We are going to be releasing version 961 in about 15 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 17:05:04]
VF55262 - Posts: 9
I downloaded the 961 version and I am still having the same problem logging in. The verifying tab just stays grayed out when you are logging in. Thanks.
[2013-04-04 17:13:13]
Sierra Chart Engineering - Posts: 65036
After about 20 seconds, do you get a message that indicates there is a timeout error?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 17:15:16]
VF55262 - Posts: 9
No. The verifying tab just stays grayed out.
[2013-04-04 18:00:41]
Sierra Chart Engineering - Posts: 65036
Cancel out of the login window and then install the latest revision from here:
http://www.sierrachart.com/downloads/SierraChartSetupPrerelease.exe


Let us know if you either get logged in or there is a timeout error.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 18:11:09]
VF55262 - Posts: 9
Did the install, but the verifying tab is still staying grayed out when you are logging in.
[2013-04-04 18:18:10]
Sierra Chart Engineering - Posts: 65036
Are you running firewall software other than the Windows firewall? Or any other kind of security software.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 18:19:46]
VF55262 - Posts: 9
No, just Windows firewall. I use AVG free as my anti-virus.
[2013-04-04 18:21:25]
Sierra Chart Engineering - Posts: 65036
Try disabling AVG.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 18:26:41]
VF55262 - Posts: 9
I temporarily disabled AVG, and reinstalled, but the same thing is happening with the verifying tab staying grayed out.
[2013-04-04 18:31:11]
Sierra Chart Engineering - Posts: 65036
OK, please start an Account Support Ticket here and provide us your telephone number:
https://www.sierrachart.com/usercp.php?page=SupportTickets


We will contact you later today. We are very puzzled about this. We need to consider it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 18:31:52]
VF55262 - Posts: 9
OK. Thanks for your help.
[2013-04-04 20:57:07]
Sierra Chart Engineering - Posts: 65036
This problem has been discovered and now resolved. We apologize for this. Not all users would experience this. It only related to users who have External service settings preset.

Install the latest revision using this link:
http://www.sierrachart.com/downloads/SierraChartSetupPrerelease.exe

Next time if there is an issue like this, you can go back to a prior version by following the instructions here:
http://www.sierrachart.com/index.php?l=doc/download.php#Rollback

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-05 02:26:30]
VF55262 - Posts: 9
That did it!! Great work guys! Thank you sooo much!

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