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Direct MessagesDate/Time: Sat, 20 Apr 2024 07:11:50 +0000
BitMEX connection error
View Count: 2152
| [2017-09-23 17:30:41] |
| User934244 - Posts: 4 |
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I subscribed to the package 3. I am using "BitMEX [Trading]" data connection. I am getting the following error in my SierraChart log: BitMEX | Connection error: Username or Password is incorrect. | 2017-09-23 17:54:28 I have triple checked my username in BitMEX UI settings so that it is the very same as in my login name here in SierraChart. What is the problem and how to fix ? Date Time Of Last Edit: 2017-09-24 06:02:00
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| [2017-09-24 05:46:49] |
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We have contacted BitMEX about this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-24 05:58:53] |
| User934244 - Posts: 4 |
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Okay. Now I am able to connect but the system does not regonize symbols for example XBTUSD-BMEX will give me an error of "Symbol is unknown" on the chart. No DOM. Historical Download completes ok. Date Time Of Last Edit: 2017-09-24 06:02:32
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| [2017-09-24 06:38:17] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Follow the instructions here to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-24 09:22:03] |
| User934244 - Posts: 4 |
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Software version: 1609 | 2017-09-24 12:21:01 Usage end date: 2017-11-08 | 2017-09-24 12:21:01 Enabled for: Advanced Features. | 2017-09-24 12:21:01 Enabled for: Sierra Chart Historical Data Service. | 2017-09-24 12:21:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-24 12:21:01 Current selected Data/Trading service: BitMEX | 2017-09-24 12:21:01 Chart Update Interval: 200 | 2017-09-24 12:21:01 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2017-09-24 12:21:01 2017-09-24 12:21:01 Local computer time | 2017-09-24 12:21:01 2017-09-24 09:21:01 Local computer time in UTC | 2017-09-24 12:21:01 2017-09-24 12:21:01 Local computer time in SC Time Zone | 2017-09-24 12:21:01 2017-09-24 05:51:28 Server time in UTC | 2017-09-24 12:21:01 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-09-24 12:21:01 Program path: C:\SierraChart2\ | 2017-09-24 12:21:01 Data Files path: C:\SierraChart2\Data\ | 2017-09-24 12:21:01 OS Version Number: 10.0 | 2017-09-24 12:21:01 Locale Setting: C | 2017-09-24 12:21:01 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2017-09-24 12:21:05 DTC Client socket (59) | Creating socket. Using TLS 1.2. | 2017-09-24 12:21:05 DTC Client socket (59) | Connecting to IP: 65.182.172.42. | 2017-09-24 12:21:05 BitMEX | Connected to server. | 2017-09-24 12:21:05 BitMEX | Starting socket receive thread. | 2017-09-24 12:21:05 BitMEX | Sending Encoding Request to server | 2017-09-24 12:21:05 BitMEX | Setting DTC encoding to Binary VLS | 2017-09-24 12:21:05 BitMEX | Sending logon request message. | 2017-09-24 12:21:05 BitMEX | Received logon response. | 2017-09-24 12:21:06 BitMEX | Server Name: SC DTC Server. | 2017-09-24 12:21:06 BitMEX | Server protocol version: 8. Client protocol version: 8 | 2017-09-24 12:21:06 BitMEX | Successfully connected. Connected to SC DTC Protocol server. Service=BitMEXTradingMaster.DTC. | 2017-09-24 12:21:06 BitMEX | Trading is supported. | 2017-09-24 12:21:06 BitMEX | Order cancel and replace is supported. | 2017-09-24 12:21:06 BitMEX | OCO Orders supported. | 2017-09-24 12:21:06 BitMEX | Bracket Orders supported. | 2017-09-24 12:21:06 BitMEX | Connected to data and trading server. | 2017-09-24 12:21:06 BitMEX | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 | 2017-09-24 12:21:06 BitMEX (Data) | Connecting to the server ds3.sierracharts.com. Port 10048 | 2017-09-24 12:21:06 DTC Client socket (60) | Creating socket. | 2017-09-24 12:21:06 DTC Client socket (60) | Connecting to IP: 65.182.172.42. | 2017-09-24 12:21:06 BitMEX | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2017-09-24 12:21:06 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2017-09-24 12:21:06 Delaying start of download for XBTUSD-BMEX | 2017-09-24 12:21:06 BitMEX (Data) | Connected to server. | 2017-09-24 12:21:06 BitMEX (Data) | Starting socket receive thread. | 2017-09-24 12:21:06 BitMEX (Data) | Sending Encoding Request to server | 2017-09-24 12:21:06 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-09-24 12:21:06 BitMEX (Data) | Setting DTC encoding to Binary VLS | 2017-09-24 12:21:06 BitMEX (Data) | Sending logon request message. | 2017-09-24 12:21:06 BitMEX (Data) | Received logon response. | 2017-09-24 12:21:06 BitMEX (Data) | Server Name: SC Realtime Server. | 2017-09-24 12:21:06 BitMEX (Data) | Server protocol version: 8. Client protocol version: 8 | 2017-09-24 12:21:06 BitMEX (Data) | Successfully connected. | 2017-09-24 12:21:06 BitMEX (Data) | Trading is not supported. | 2017-09-24 12:21:06 BitMEX (Data) | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2017-09-24 12:21:06 Symbol Error - XBTUSD-BMEX is unknown, unavailable, or improperly formatted. Symbol service code not specified. | 2017-09-24 12:21:06 HD Request # 7 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: BitMEX | 2017-09-24 12:21:07 HD Request # 7 | Download start date-time: 2017-09-24 10:56:38.000 | 2017-09-24 12:21:07 HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2017-09-24 12:21:07 Socket (61) | Creating socket. | 2017-09-24 12:21:07 Socket (61) | Connecting to IP: 65.182.172.42. | 2017-09-24 12:21:07 HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-09-24 12:21:07 HD Request # 7 | Sending historical data logon request message. | 2017-09-24 12:21:07 HD Request # 7 | Requesting Intraday data. Start date-time: 2017-09-24 10:56:38. Record interval: 0. Symbol: XBTUSD-BMEX | 2017-09-24 12:21:07 HD Request # 7 | Decompressing data. | 2017-09-24 12:21:07 HD Request # 7 | Receiving Intraday data for XBTUSD-BMEX starting at 2017-09-24 10:56:38 | 2017-09-24 12:21:08 HD Request # 7 | Timestamp of first Intraday data file record written: 2017-09-24 10:56:39 | 2017-09-24 12:21:08 Socket (61) | Initiating close of socket by core. | 2017-09-24 12:21:08 Historical data download thread signaled to stop. | 2017-09-24 12:21:08 Socket (61) | Shutdown started. Waiting for graceful close. | 2017-09-24 12:21:08 Socket (61) | Socket gracefully closed by remote side. | 2017-09-24 12:21:08 Socket (61) | Closed. | 2017-09-24 12:21:08 HD Request # 7 | Received 6817 records from 2017-09-24 10:56:38 to 2017-09-24 12:20:45 (84.1 minutes) and wrote 6816 records for XBTUSD-BMEX | 2017-09-24 12:21:08 HD Request # 7 | Intraday download COMPLETE for XBTUSD-BMEX. Completion time: 1s. Unique request ID: 6 | 2017-09-24 12:21:08 Removed historical data download ID 6 | 2017-09-24 12:21:08 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2017-09-24 12:21:08 Intraday chart data file opened for XBTUSD-BMEX | 2017-09-24 12:21:08 Requesting market depth updates for: XBTUSD-BMEX if supported. | 2017-09-24 12:21:11 BitMEX (Data) | Market Depth data has been rejected for symbol: XBTUSD-BMEX. Request contained no symbol service code. | 2017-09-24 12:21:11 |
| [2017-09-24 11:20:48] |
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Follow the instructions here to perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-24 12:19:42] |
| User934244 - Posts: 4 |
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Allright ! Problem solved. Im getting DOM and data. Thank you. |
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