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Date/Time: Thu, 30 Jun 2022 01:37:51 +0000



Detached Chart Question

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[2013-09-05 17:23:24]
KenG - Posts: 13
I have a chartbook that includes several detached charts. I find that when I restore [from having been minimized] one of the detached charts to show up on my screen, it has not "moved forward in time" along with the charts that have been on my screen. When I hit the "end" key, it pops to the end with no hesitation, so it has been receiving and processing the ticks, but just not scrolling itself forward while it is minimized.
Is there some setting I am missing? Something I have not done that is causing this behavior, or something I need to do to fix this unwanted behavior?

Thanks.

ken

[2013-09-05 17:40:24]
Sierra Chart Engineering - Posts: 103520
We do not observe this after a test just now and there is no technical reason why this would occur as long as you are scrolled to the end of the chart.

Usually the cause of something like this is that you have inadvertently scrolled the chart back , for example through the scroll wheel on your input device. Make sure before you minimize the chart, that it is scrolled to the very end.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2013-09-05 17:41:05
[2013-09-05 17:52:28]
KenG - Posts: 13
From your reply, it seems there is no configuration or setting that could explain this behavior. It is certainly possible that I have done something akin to what you suggest as a possible cause. I will make sure to scroll to the end of the chart, minimize it, make sure I put focus on a different screen altogether and come back to that chart [which is a range chart in case that makes any difference] in an hour and see what its behavior has been. If all is well, I will chalk it up to carelessness on my part. Hopefully that is in fact the cause.
Thanks again.

ken

Date Time Of Last Edit: 2013-09-05 17:52:54
[2013-09-05 17:58:30]
Sierra Chart Engineering - Posts: 103520
There is no setting which would explain this. The chart must not have been scrolled to the end at some point in time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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