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USD futures SYMBOL in Sierra Chart Data Feed

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[2017-09-01 11:23:32] #1 [Go To First Post]
User252419 - Posts: 235
What's the symbol of the USD futures in Sierra Chart Data Feed? Thank you

[2017-09-01 15:27:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is an ICE symbol and it is DXU17. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-09-04 12:42:22] #3 [Go To First Post]
User252419 - Posts: 235
Data don't load and this is what I see, thank you: Software version: 1606 \| 2017-09-04 07:41:50 Usage end date: 2017-09-30 \| 2017-09-04 07:41:50 Enabled for: Advanced Features. \| 2017-09-04 07:41:50 Enabled for: Advanced Features 2. \| 2017-09-04 07:41:50 Enabled for: Sierra Chart Historical Data Service. \| 2017-09-04 07:41:50 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2017-09-04 07:41:50 Enabled for: INDEXES_DATA_BARCHART \| 2017-09-04 07:41:50 Enabled for: CME with Market Depth for nonprofessional Trading accounts \| 2017-09-04 07:41:50 Received 1 data feed usernames. \| 2017-09-04 07:41:50 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-09-04 07:41:50 Current selected Data/Trading service: GAIN Capital/OEC \| 2017-09-04 07:41:50 Chart Update Interval: 10 \| 2017-09-04 07:41:50 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-09-04 07:41:50 2017-09-04 07:41:50 Local computer time \| 2017-09-04 07:41:50 2017-09-04 12:41:50 Local computer time in UTC \| 2017-09-04 07:41:50 2017-09-04 07:41:50 Local computer time in SC Time Zone \| 2017-09-04 07:41:50 2017-09-04 12:24:49 Server time in UTC \| 2017-09-04 07:41:50 Local computer UTC time and Server UTC time difference: 8 seconds. \| 2017-09-04 07:41:50 Program path: C:\SierraChart\ \| 2017-09-04 07:41:50 Data Files path: C:\SierraChart\Data\ \| 2017-09-04 07:41:50 OS Version Number: 10.0 \| 2017-09-04 07:41:50 Locale Setting: C \| 2017-09-04 07:41:50 Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:50 * SC Data - All Services \| Using username 0 \| 2017-09-04 07:41:51 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2017-09-04 07:41:51 DTC Client (486) \| Creating socket. \| 2017-09-04 07:41:51 DTC Client (486) \| Connecting to IP: 8.18.161.133. \| 2017-09-04 07:41:51 SC Data - All Services \| Connected to server. \| 2017-09-04 07:41:51 SC Data - All Services \| Starting socket receive thread. \| 2017-09-04 07:41:51 SC Data - All Services \| Error creating socket receive thread. \| 2017-09-04 07:41:51 DTC Client (486) \| Initiating close of socket by core. \| 2017-09-04 07:41:51 DTC Client (486) \| Shutdown started. Waiting for graceful close. \| 2017-09-04 07:41:51 SC Data - All Services \| Disconnected from the server. \| 2017-09-04 07:41:51 DTC Client (486) \| Socket gracefully closed by remote side. \| 2017-09-04 07:41:51 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2017-09-04 07:41:51 DTC Client (486) \| Closed. \| 2017-09-04 07:41:51 SC Data - All Services \| Sending Encoding Request to server \| 2017-09-04 07:41:51 DTC Client (0) \| Ignored Send call based on current state. \| 2017-09-04 07:41:51 Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:51 * Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:52 * SC Data - All Services \| Using username 0 \| 2017-09-04 07:41:53 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2017-09-04 07:41:53 DTC Client (487) \| Creating socket. \| 2017-09-04 07:41:53 DTC Client (487) \| Connecting to IP: 8.18.161.135. \| 2017-09-04 07:41:53 SC Data - All Services \| Connected to server. \| 2017-09-04 07:41:53 SC Data - All Services \| Starting socket receive thread. \| 2017-09-04 07:41:53 SC Data - All Services \| Error creating socket receive thread. \| 2017-09-04 07:41:53 DTC Client (487) \| Initiating close of socket by core. \| 2017-09-04 07:41:53 DTC Client (487) \| Shutdown started. Waiting for graceful close. \| 2017-09-04 07:41:53 SC Data - All Services \| Disconnected from the server. \| 2017-09-04 07:41:53 DTC Client (487) \| Socket gracefully closed by remote side. \| 2017-09-04 07:41:53 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2017-09-04 07:41:53 DTC Client (487) \| Closed. \| 2017-09-04 07:41:53 SC Data - All Services \| Sending Encoding Request to server \| 2017-09-04 07:41:53 DTC Client (0) \| Ignored Send call based on current state. \| 2017-09-04 07:41:53 Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:53 * Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:54 * SC Data - All Services \| Using username 0 \| 2017-09-04 07:41:55 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10048 \| 2017-09-04 07:41:55 DTC Client (488) \| Creating socket. \| 2017-09-04 07:41:55 DTC Client (488) \| Connecting to IP: 8.18.161.133. \| 2017-09-04 07:41:55 SC Data - All Services \| Connected to server. \| 2017-09-04 07:41:55 SC Data - All Services \| Starting socket receive thread. \| 2017-09-04 07:41:55 SC Data - All Services \| Error creating socket receive thread. \| 2017-09-04 07:41:55 DTC Client (488) \| Initiating close of socket by core. \| 2017-09-04 07:41:55 DTC Client (488) \| Shutdown started. Waiting for graceful close. \| 2017-09-04 07:41:55 SC Data - All Services \| Disconnected from the server. \| 2017-09-04 07:41:55 DTC Client (488) \| Socket gracefully closed by remote side. \| 2017-09-04 07:41:55 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2017-09-04 07:41:55 DTC Client (488) \| Closed. \| 2017-09-04 07:41:55 SC Data - All Services \| Sending Encoding Request to server \| 2017-09-04 07:41:55 DTC Client (0) \| Ignored Send call based on current state. \| 2017-09-04 07:41:55 Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:55 * Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:56 *

[2017-09-04 15:39:56] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to help you with this problem: Warning: Caught an exception during the processing of a timer event. \| 2017-09-04 07:41:50 * This is a serious issue. Would be best that we use a remote assistance session to get the necessary files from you to test for this problem. Let us know when is a good time for that. Chart Update Interval: 10 \| 2017-09-04 07:41:50 Increase this Chart Update Interval to 100 milliseconds: General Settings Window: Chart Update Interval (Global Settings >> General Settings >> General >> Update Intervals) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-04 15:40:29

[2017-09-05 08:37:49] #5 [Go To First Post]
User252419 - Posts: 235
Is it ok 6:00 am CDT? I don't know what's your timezone. Date Time Of Last Edit: 2017-09-05 08:38:17

[2017-09-05 15:18:01] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you available now? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-09-05 15:43:09] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What we need from you are the following files in the Sierra Chart folder: C:\SierraChart\ Sierra3.cfg Accounts.config TradePositionData.xml ListedTradeOrders.xml GlobalSymbolSettings.xml We need you to privately attach these files here. If we get all of these from you, we do not need to use remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-09-06 12:41:17] #8 [Go To First Post]
User252419 - Posts: 235
When I try to see USD Daily, it doesn't plot more than a year. When I try to see USD 60min, it doesn't plot anything. Message Log after Delete all data and Download: This is Instance 3, but it happens the same in all instances. The files you requested me are also form Instance 3 folder: Thank you, Message Log: Software version: 1606 \| 2017-09-06 07:33:46 Usage end date: 2017-09-30 \| 2017-09-06 07:33:46 Enabled for: Advanced Features. \| 2017-09-06 07:33:46 Enabled for: Advanced Features 2. \| 2017-09-06 07:33:46 Enabled for: Sierra Chart Historical Data Service. \| 2017-09-06 07:33:46 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2017-09-06 07:33:46 Enabled for: INDEXES_DATA_BARCHART \| 2017-09-06 07:33:46 Enabled for: CME with Market Depth for nonprofessional Trading accounts \| 2017-09-06 07:33:46 Received 1 data feed usernames. \| 2017-09-06 07:33:46 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-09-06 07:33:46 Current selected Data/Trading service: DTC - Sub Instance \| 2017-09-06 07:33:46 Chart Update Interval: 10 \| 2017-09-06 07:33:46 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-09-06 07:33:46 2017-09-06 07:33:46 Local computer time \| 2017-09-06 07:33:46 2017-09-06 12:33:46 Local computer time in UTC \| 2017-09-06 07:33:46 2017-09-06 07:33:46 Local computer time in SC Time Zone \| 2017-09-06 07:33:46 2017-09-06 12:32:12 Server time in UTC \| 2017-09-06 07:33:46 Local computer UTC time and Server UTC time difference: 12 seconds. \| 2017-09-06 07:33:46 Program path: C:\SierraChart\SierraChartInstance_3\ \| 2017-09-06 07:33:46 Data Files path: C:\SierraChart\SierraChartInstance_3\Data\ \| 2017-09-06 07:33:46 OS Version Number: 10.0 \| 2017-09-06 07:33:46 Locale Setting: C \| 2017-09-06 07:33:46 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\6NU7.scid \| 2017-09-06 07:33:49 Intraday data recording state for symbol DXU17 is set to download 'Pending'. \| 2017-09-06 07:35:08 Reloading all charts with filename: DXU17.scid \| 2017-09-06 07:35:08 HD Request # 29 \| Downloading Intraday chart data for DXU17 to the file DXU17.scid. Service: DTCSubInstance \| 2017-09-06 07:35:08 HD Request # 29 \| Download start date-time: 1899-12-23 06:00:01.000 \| 2017-09-06 07:35:08 HD Request # 29 \| Disabling Intraday chart updating for symbol during historical data download. \| 2017-09-06 07:35:08 HD Request # 29 \| Using server: 127.0.0.1 port 11051 \| 2017-09-06 07:35:08 Socket (33) \| Creating socket. \| 2017-09-06 07:35:08 Socket (33) \| Connecting to IP: 127.0.0.1. \| 2017-09-06 07:35:08 HD Request # 29 \| Setting DTC encoding to Binary VLS \| 2017-09-06 07:35:08 HD Request # 29 \| Sending historical data logon request message. \| 2017-09-06 07:35:08 HD Request # 29 \| Requesting Intraday data. Start date-time: 1899-12-23 06:00:01. Record interval: 0. Symbol: DXU17 \| 2017-09-06 07:35:08 Socket (33) \| Initiating close of socket by core. \| 2017-09-06 07:35:08 Socket (33) \| Shutdown started. Waiting for graceful close. \| 2017-09-06 07:35:08 Socket (33) \| Socket gracefully closed by remote side. \| 2017-09-06 07:35:08 Socket (33) \| Closed. \| 2017-09-06 07:35:08 Historical data download thread signaled to stop. \| 2017-09-06 07:35:08 HD Request # 29 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DXU17 \| 2017-09-06 07:35:08 HD Request # 29 \| Intraday download COMPLETE for DXU17. Completion time: 0s. Unique request ID: 29 \| 2017-09-06 07:35:08 Removed historical data download ID 29 \| 2017-09-06 07:35:08 Real-time Intraday chart data file updates started for DXU17 \| 2017-09-06 07:35:08 Intraday chart data file opened for DXU17 \| 2017-09-06 07:35:08 HD Request # 29 \| Enabling Intraday chart updating for symbol. \| 2017-09-06 07:35:08 DXU17 [CBV] 60 Min #8 \| Reloading chart. \| 2017-09-06 07:35:08 DXU17 [CBV] 60 Min #8 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-09-06 07:35:08 DXU17 [CBV] 60 Min #8 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-09-06 07:35:08 + Finished LoadSingleIntradayFile \| 2017-09-06 07:35:08 + Loading market depth data. \| 2017-09-06 07:35:08 Loaded depth data records for DXU17 2017-09-05 from 00:00:00 to 00:00:00. \| 2017-09-06 07:35:08 Loaded depth data records for DXU17 2017-09-06 from 00:00:00 to 00:00:00. \| 2017-09-06 07:35:08 DXU17 [CBV] 60 Min #8 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\DXU17.scid \| 2017-09-06 07:35:08 DXU17 [CBV] 5 Min #8 \| Reloading chart. \| 2017-09-06 07:35:08 DXU17 [CBV] 5 Min #8 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-09-06 07:35:08 DXU17 [CBV] 5 Min #8 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-09-06 07:35:08 + Finished LoadSingleIntradayFile \| 2017-09-06 07:35:08 + Loading market depth data. \| 2017-09-06 07:35:08 Loaded depth data records for DXU17 2017-09-05 from 00:00:00 to 00:00:00. \| 2017-09-06 07:35:08 Loaded depth data records for DXU17 2017-09-06 from 00:00:00 to 00:00:00. \| 2017-09-06 07:35:08 DXU17 [CBV] 5 Min #8 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\DXU17.scid \| 2017-09-06 07:35:08 Date Time Of Last Edit: 2017-09-06 18:54:38**


Private File Private File Private File Private File

[2017-09-06 19:00:13] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot reproduce the exception issue. So we have to conclude it is probably some system issue on your side. And if you are providing us files from a different instance of Sierra Chart than where you are getting the exception, then you are not helping us and only complicating the issue. To answer your question about the amount of historical data, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data In regards to getting a blank chart, that is because you are using the wrong symbol. Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols For further support, it is going to be an additional cost of 50 USD per hour. You are placing a heavy burden on support, and really complicating things for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-06 19:05:33

[2017-09-06 19:41:02] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using this service: Current selected Data/Trading service: GAIN Capital/OEC Therefore, if you want the US Dollar futures symbol it is listed in File >> Find Symbol >> Futures. It begins with DX-M. This is not what you originally asked for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-06 19:51:19

[2017-09-07 10:09:13] #11 [Go To First Post]
User252419 - Posts: 235
I understood that in order to use Sierra Chart Data Feed and see CME Market Depth I need to select my broker Gain Capital as Data/Trading service. Is it right? If you can please verify me that I'm paying and have the configuration right for what I currently need would be a good help. I ONLY want to see market Depth of E-mini S&P 500 Futures, market depth of all of the currency futures listed in the CME, and all Currency Pairs. So I have selected Data/Trading service GAIN Capital/OEC [trading] and Allow Support for Sierra Chart Data Feeds, as that's my broker and I understood that it's cheapest way to have CME data. And I'm paying for: -Service Package 5 -100 Real-Time Symbols -CME with Market Depth for nonprofessional Trading accounts Market Depth Included: Yes Symbols: CME, GBLX I guess that in order to see USD Market Depth I would need to pay for ICE USA Market Depth Included: Yes Symbols: ICEUS Thank you

[2017-09-07 18:39:30] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I understood that in order to use Sierra Chart Data Feed and see CME Market Depth I need to select my broker Gain Capital as Data/Trading service. Is it right? Yes, this is correct. -Service Package 5 -100 Real-Time Symbols -CME with Market Depth for nonprofessional Trading accounts Market Depth Included: Yes Symbols: CME, GBLX Yes, this is what you require. If you want the US dollar index futures, that is on ICE US and you do have to pay the higher priced exchange fee for that. You can subscribe to that fee either through Gain Capital or through the Sierra Chart Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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