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Date/Time: Thu, 18 Jan 2018 16:12:19 +0000



Cannot connect to OpenECry

Support Request:
[2013-04-03 16:22:34]
pe1111112 - Posts: 35
Hi,

I just downloaded a trial of SierraChart. I am trying to use the data feed from a demo OEC account. I selected their sim server and entered my username and password but I get this error when it tries to connect:

Connecting to Open E Cry server: sim.openecry.com:9200... | 2013-04-03 16:20:11
Failed to login to Open E Cry. Reason: (8) SoftwareNotPermitted | 2013-04-03 16:20:11
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-03 16:20:11
To prevent further connection attempts, select File >> Disconnect. | 2013-04-03 16:20:11
Disconnected from Open E Cry. | 2013-04-03 16:20:11
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-03 16:20:11

Any ideas?

Thanks!
[2013-04-03 16:45:49]
Sierra Chart Engineering - Posts: 56255
Please follow step 9 here:
http://www.sierrachart.com/index.php?l=doc/openecry.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-03 16:52:57]
pe1111112 - Posts: 35
Thanks for the fast reply.

I enabled it on OEC's website.

Now when I try to load SierraChart it says "Failed to Open the Configuration File When Saving. Configuration Not Saved" and it keeps giving me that popup window over and over again.

[img=http://i.imgur.com/7XOE115.png][/img]

Is this related to the change I just made?

edit - I'm not sure how to attach images here but if you click on this you can see it: http://i.imgur.com/7XOE115.png
Date Time Of Last Edit: 2013-04-03 16:53:52
[2013-04-03 17:00:43]
Sierra Chart Engineering - Posts: 56255
This is because you installed Sierra Chart into the Program Files folder. This is not recommended. You will need to run it with Administrator Level rights. To do this, right-click on the icon used to start Sierra Chart and select Run As Administrator. You will also want to update its Properties to permanently set it to Run As Administrator.

From Software Download page:
Note: Sierra Chart is designed to be very simple and self-contained within its own folder. This allows for portability, easy backup and allows you to install multiple copies of it. All data files and configuration files are located in the folder where Sierra Chart is installed to or one of the subfolders. We disagree that data files should be scattered about your system in other folders, leaving you with questions as to where they are located. It should be obvious where Sierra Chart files are and that is in its own folder. Due to this design, it is not recommended to install Sierra Chart to the Program Files folder on your system. By default Sierra Chart will not be installed into Program Files on your system. So there is nothing special to do. The Program Files folder is a protected folder on Vista, Windows 7 and 2008. Therefore, Sierra Chart will not function correctly when installed into this folder unless you run it with Administrator level access. Running Sierra Chart with Administrator level access is for more advanced users.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-03 17:02:10
[2013-04-03 21:25:52]
pe1111112 - Posts: 35
Oh yeah, I've had similar issues with Windows 7 in the past. I've got it working now, thanks for your help!

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