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CTS T4

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[2017-08-02 01:58:25] #1 [Go To First Post]
User579342 - Posts: 16
I am using CTS T4 Fix and everytime I pull up a chart of CL I have gaps in my data specifically data 7-17 jumps from .46 cents to $47. I dont have these issues on any other contracts. I am using Sept Crude CL.20170900.CME_NY

[2017-08-02 01:59:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Scroll the chart to where you see this and provide an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-02 02:32:33] #3 [Go To First Post]
User579342 - Posts: 16
Here you go I also noticed that some gaps are also showing up 2015 data http://www.sierrachart.com/image.php?Image=1501641042399.png http://www.sierrachart.com/image.php?Image=1501641134485.png

[2017-08-02 05:23:31] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to fully re-download the data for all contract months following the instructions here: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading This appears to be due to having existing data with a different decimal point position from a different Data service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-02 05:23:43

[2017-08-02 22:02:53] #5 [Go To First Post]
User579342 - Posts: 16
I did steps 1 through 7. that did not resolve the issue. Do you want me to move onto next session and see if that works? Re-Downloading Continuous Futures Contract Data By Deleting Files

[2017-08-02 22:15:18] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It most definitely should resolve the problem. At step 6 what button did you press? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-02 22:56:34] #7 [Go To First Post]
User579342 - Posts: 16
I pressed No and then highlighted all contracts and pressed yes something else - I have an instance open and I am pulling the CL contract off that instance. So I have main up with ES and charts and then I opened an instance up and loaded those charts with CL. Not sure if that will impact anything. When I load NQ under this instance- no issues

[2017-08-03 04:37:03] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
something else - I have an instance open and I am pulling the CL contract off that instance. Yes that is the problem. You need to re-download the data in the main instance of Sierra Chart. Not a sub instance. Or you can just delete all of the CL data files in the main instance. You will need to disconnect from the data feed first though. This is documented at step 5 here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-03 04:38:13

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