Support Board
Date/Time: Sun, 11 May 2025 03:41:16 +0000
Replay function freezes
View Count: 3766
| [2018-01-18 03:58:30] |
| YK - Posts: 33 |
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I Replay Chart #5. Charts to Replay : All charts in Chartbook. Replay Mode : Standard Replay. |
| [2018-01-18 06:51:22] |
| YK - Posts: 33 |
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At present I compromise with below task. If SC replay reach the time 08:59:58 then SC crash. So I skip 3 second, before the time reach to 08:59:58. Once I succeed skip 08:59:58, then works entirely. I strongly wish to fix this issue. Date Time Of Last Edit: 2018-01-18 06:52:01
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| [2018-01-18 23:21:06] |
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We are looking into this. Can you tell us the time zone you are using. And also the particular chart number you are replaying. The chart numbers are on the top line of the chart after the #.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-18 23:23:37
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| [2018-01-19 01:19:06] |
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So far we were unable to reproduce the problem using chart #5. Is there a particular Date this happens with? Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-19 03:22:22] |
| YK - Posts: 33 |
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After "Edit >> Delete All Data and Download" then works perfect ! No more crash. Thank you very much. |
| [2018-01-19 03:27:30] |
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OK this explains why we cannot reproduce the problem. Must be some data error probably with the volume or number of trades and causing an excessive amount of processing with one of the studies.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-19 03:28:47
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| [2018-01-19 05:05:37] |
| YK - Posts: 33 |
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Unfortunately, "Edit >> Delete All Data and Download" works only one time. After that same issue come again. Even if Re-download all the data in the chart again. I reinstalled SC but nothing changed. Very sad. |
| [2018-01-19 05:28:18] |
| YK - Posts: 33 |
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If there is no market depth data when replay, crash not happen. If there is market depth data when replay, crash will happen. Please test it. I attached market depth data. Date Time Of Last Edit: 2018-01-19 05:30:47
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Private File Private File Private File Attachment Deleted. |
| [2018-01-19 20:24:20] |
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OK we are testing with the market depth files.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-21 13:37:22] |
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We have still have been unable to reproduce the problem even when using the market depth files. See if help topic 30.8 is relevant: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.8 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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