Login Page - Create Account

Support Board


Date/Time: Sat, 22 Jun 2024 13:42:39 +0000



Chart problems

View Count: 1102

[2017-07-18 10:08:35]
User132576 - Posts: 5
I have three question and hope you can help me:

1. the 1 min chart is not showing full candles, only lines? how to change that ( I did the f5 but I still see lines not candles)
2. why is the price lagging? I use BitMEX.
3 chart looks slightly different from the BitMEX website, candles are different size compared to your chart please see attached,

Thank you,

Stefan
image20170718_100725.jpg / V - Attached On 2017-07-18 10:07:54 UTC - Size: 442.29 KB - 218 views
Attachment Deleted.
[2017-07-18 11:30:40]
Sierra Chart Engineering - Posts: 104368
1. We see candlestick bars in the chart. So we do not know what you are referring to.

2. How much of a lag do you see?

3. Sierra Chart displays the true open and closing values of each candlestick. BitMEX does not display the true open. The Sierra Chart chart is more accurate.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-07-18 15:39:09]
User132576 - Posts: 5
Thank you, I found the problem. ( the pic attached was showing a 5min chart not a 1min however I found a fix thank you)
[2023-01-19 18:11:10]
Old_Monk - Posts: 2
hi there,
very often i have this problem, it works for a while and then price and candlestick do not match. Some latest candles are behind some walls or not updating properly.
please help,
Thank you
rtnarayanan
imagesierra_problem1.png / V - Attached On 2023-01-19 18:09:25 UTC - Size: 126.37 KB - 62 views
[2023-01-19 22:06:40]
John - SC Support - Posts: 32515
The Close at the top of the screen shows 3907.25, so that is the Last price of the bar that is displayed furthest to the right. That looks correct, but does not match what is displayed in your Price Ladder. The question is whether what is in your price ladder is actually your Last Price box or something else.

You would need to take a look and see if there is a study that might be highlighting that price. We do not know, as there are many possibilities.

If you have trouble figuring it out, then get us the chart in a Chartbook and we'll see if we can reproduce what you are seeing. Follow these instructions to get us the Chartbook:
Support Board Posting Information: Providing Chartbook with Only a Single Chart
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account