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Direct MessagesDate/Time: Sun, 05 May 2024 02:11:32 +0000
Teletrader charts not updating anymore
View Count: 1219
| [2017-07-03 21:20:37] |
| User612903 - Posts: 51 |
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Hi, I have 2 sierra since a few months, one with the Sierra FXCM feed, on with Teletrader. Since a few weeks the teletrader one is not working anymore, this is the situation : - i start sierra, all the charts load up to this time - then they tick (the price change on the right), but the chart itself never get updated - if i restart sierra, the charts are updated, but are still not updating I've already contacted the teletrade support and they confirmed that : - my subscription was still active - nothing is wrong on their end My Sierra software is up to date, could it be a problem with the last version ? Could this be related to this teletrader bridge i read about in your documentation ? Any idea what I could do ? There is no error or anything weird in the message log. Please see a screenshot of this situation. Regards |
 screenshot.PNG / V - Attached On 2017-07-03 21:20:27 UTC - Size: 167.75 KB - 279 views |
| [2017-07-03 22:23:43] |
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- then they tick (the price change on the right), but the chart itself never get updated This has to do with a change with trade volume data from TeleTrader. We have made the necessary change to support this in Sierra Chart. Update to the latest "Prerelease" following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-03 22:24:43
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| [2017-07-03 22:28:53] |
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Also, you need to re-download the data for the last month to make sure it is correct. Scroll the chart back a month and right-click an select Delete and Download Data. Also be sure to read our message above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-03 22:29:03
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| [2017-07-04 08:04:38] |
| User612903 - Posts: 51 |
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Hi, Thanks for your quick response. After following your instruction It seems that Sierra cant connect to teletrade anymore. Please see the window log : Software version: 1579 | 2017-07-04 08:00:54
Uses New Spreadsheets | 2017-07-04 08:00:54 Usage end date: 2017-07-22 | 2017-07-04 08:00:54 Enabled for: Advanced Features. | 2017-07-04 08:00:54 Enabled for: Sierra Chart Historical Data Service. | 2017-07-04 08:00:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-04 08:00:54 Enabled for: INDEXES_DATA_BARCHART | 2017-07-04 08:00:54 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2017-07-04 08:00:54 Enabled for: BATS (NYSE, NASDAQ) | 2017-07-04 08:00:54 Received 1 data feed usernames. | 2017-07-04 08:00:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-04 08:00:54 Current selected Data/Trading service: TeleTrader | 2017-07-04 08:00:54 Chart Update Interval: 500 | 2017-07-04 08:00:54 Time Zone: +00:00:00 (UTC+00) | 2017-07-04 08:00:54 2017-07-04 08:00:53 Local computer time | 2017-07-04 08:00:54 2017-07-04 08:00:53 Local computer time in UTC | 2017-07-04 08:00:54 2017-07-04 08:00:53 Local computer time in SC Time Zone | 2017-07-04 08:00:54 2017-07-04 08:00:16 Server time in UTC | 2017-07-04 08:00:54 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-07-04 08:00:54 Program path: C:\sc_teletrade_5000b\ | 2017-07-04 08:00:54 Data Files path: C:\sc_teletrade_5000b\Data\ | 2017-07-04 08:00:54 OS Version Number: 6.3 | 2017-07-04 08:00:54 Locale Setting: C | 2017-07-04 08:00:54 TeleTrader | Connecting to mds1.ttweb.net:2084 | 2017-07-04 08:01:20 Socket (8) | Creating socket. | 2017-07-04 08:01:20 Socket (8) | Connecting to IP: 91.220.8.138. | 2017-07-04 08:01:20 TeleTrader | Sent login message to TeleTrader. | 2017-07-04 08:01:20 Socket (8) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-07-04 08:01:20 * Socket (8) | Socket gracefully closed by remote side. | 2017-07-04 08:01:20 Socket (8) | Received socket Close event | 2017-07-04 08:01:20 Socket (8) | Initiating close of socket by core. | 2017-07-04 08:01:20 TeleTrader | Remote socket disconnected. | 2017-07-04 08:01:20 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-07-04 08:01:20 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:20 Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 08:01:20 Socket (8) | Closed. | 2017-07-04 08:01:20 TeleTrader | Disconnected. | 2017-07-04 08:01:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:20 TeleTrader | Connecting to mds3.ttweb.net:2084 | 2017-07-04 08:01:23 Socket (9) | Creating socket. | 2017-07-04 08:01:23 Socket (9) | Connecting to IP: 91.220.8.135. | 2017-07-04 08:01:23 TeleTrader | Sent login message to TeleTrader. | 2017-07-04 08:01:23 Socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-07-04 08:01:23 * Socket (9) | Socket gracefully closed by remote side. | 2017-07-04 08:01:23 Socket (9) | Received socket Close event | 2017-07-04 08:01:23 Socket (9) | Initiating close of socket by core. | 2017-07-04 08:01:23 TeleTrader | Remote socket disconnected. | 2017-07-04 08:01:23 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-07-04 08:01:23 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:23 Socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 08:01:23 Socket (9) | Closed. | 2017-07-04 08:01:23 TeleTrader | Disconnected. | 2017-07-04 08:01:23 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:23 File >> Disconnect selected. | 2017-07-04 08:01:25 TeleTrader | Disconnected. | 2017-07-04 08:01:25 Is there any change in the system ? Do I need to open new port in my Firewall or something ? Regards |
| [2017-07-04 08:20:22] |
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We see the problem. We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-04 08:53:31] |
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We are finished resolving the problem. We are putting out a new release in about five minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-04 08:57:26] |
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Follow the instructions here to update to the latest "Prerelease": Software Download: Fast Update The version number is 1580. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-04 11:02:13] |
| User612903 - Posts: 51 |
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Thank you very much for the quick Fix. It's now working like before. have a great day |
| [2017-07-04 16:06:17] |
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This is good. This particular issue arose after the change to support the change with volume data from Teletrader. It had to do with the Teletrader interface using the new network socket component in our software that we developed. There was a problem with the sending of data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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