Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 14:45:03 +0000



Post From: Teletrader charts not updating anymore

[2017-07-04 08:04:38]
User612903 - Posts: 51
Hi,

Thanks for your quick response.

After following your instruction It seems that Sierra cant connect to teletrade anymore.

Please see the window log :

Software version: 1579 | 2017-07-04 08:00:54
Uses New Spreadsheets | 2017-07-04 08:00:54
Usage end date: 2017-07-22 | 2017-07-04 08:00:54
Enabled for: Advanced Features. | 2017-07-04 08:00:54
Enabled for: Sierra Chart Historical Data Service. | 2017-07-04 08:00:54
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-04 08:00:54
Enabled for: INDEXES_DATA_BARCHART | 2017-07-04 08:00:54
Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2017-07-04 08:00:54
Enabled for: BATS (NYSE, NASDAQ) | 2017-07-04 08:00:54
Received 1 data feed usernames. | 2017-07-04 08:00:54
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-04 08:00:54
Current selected Data/Trading service: TeleTrader | 2017-07-04 08:00:54
Chart Update Interval: 500 | 2017-07-04 08:00:54
Time Zone: +00:00:00 (UTC+00) | 2017-07-04 08:00:54
2017-07-04 08:00:53 Local computer time | 2017-07-04 08:00:54
2017-07-04 08:00:53 Local computer time in UTC | 2017-07-04 08:00:54
2017-07-04 08:00:53 Local computer time in SC Time Zone | 2017-07-04 08:00:54
2017-07-04 08:00:16 Server time in UTC | 2017-07-04 08:00:54
Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-07-04 08:00:54
Program path: C:\sc_teletrade_5000b\ | 2017-07-04 08:00:54
Data Files path: C:\sc_teletrade_5000b\Data\ | 2017-07-04 08:00:54
OS Version Number: 6.3 | 2017-07-04 08:00:54
Locale Setting: C | 2017-07-04 08:00:54


TeleTrader | Connecting to mds1.ttweb.net:2084 | 2017-07-04 08:01:20
Socket (8) | Creating socket. | 2017-07-04 08:01:20
Socket (8) | Connecting to IP: 91.220.8.138. | 2017-07-04 08:01:20
TeleTrader | Sent login message to TeleTrader. | 2017-07-04 08:01:20
Socket (8) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-07-04 08:01:20 *
Socket (8) | Socket gracefully closed by remote side. | 2017-07-04 08:01:20
Socket (8) | Received socket Close event | 2017-07-04 08:01:20
Socket (8) | Initiating close of socket by core. | 2017-07-04 08:01:20
TeleTrader | Remote socket disconnected. | 2017-07-04 08:01:20 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-07-04 08:01:20
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:20
Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 08:01:20
Socket (8) | Closed. | 2017-07-04 08:01:20
TeleTrader | Disconnected. | 2017-07-04 08:01:20
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:20

TeleTrader | Connecting to mds3.ttweb.net:2084 | 2017-07-04 08:01:23
Socket (9) | Creating socket. | 2017-07-04 08:01:23
Socket (9) | Connecting to IP: 91.220.8.135. | 2017-07-04 08:01:23
TeleTrader | Sent login message to TeleTrader. | 2017-07-04 08:01:23
Socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-07-04 08:01:23 *
Socket (9) | Socket gracefully closed by remote side. | 2017-07-04 08:01:23
Socket (9) | Received socket Close event | 2017-07-04 08:01:23
Socket (9) | Initiating close of socket by core. | 2017-07-04 08:01:23
TeleTrader | Remote socket disconnected. | 2017-07-04 08:01:23 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-07-04 08:01:23
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:23
Socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 08:01:23
Socket (9) | Closed. | 2017-07-04 08:01:23
TeleTrader | Disconnected. | 2017-07-04 08:01:23
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-04 08:01:23
File >> Disconnect selected. | 2017-07-04 08:01:25
TeleTrader | Disconnected. | 2017-07-04 08:01:25

Is there any change in the system ? Do I need to open new port in my Firewall or something ?

Regards