Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Mon, 29 Apr 2024 11:28:00 +0000
SC not responding - "No Response from CQG FIX Trading Ping"
View Count: 888
| [2017-06-13 14:13:12] |
| Lucky Hat - Posts: 4 |
|
My Sierra chart software is completely hanging ("not responding" message on upper title bar of window) when I start it up and I cannot use it at all. The program is completely frozen. Then the Trade Log pops up with the error message below. I cannot connect to the market data at all via Sierra Charts. I have updated to latest SC version but that did not help. My broker has tested my CQG connection and they tell me it is working fine when they log onto it. My network connection is excellent. I have had my computer checked and there are no issues with my hardware. Your website tells me that uninstalling typically does not help solve technical issues and so I haven't done that yet. There was another trader with a similar but less serious version of this issue in 2016 but there was no solution posted on the message support board. Have you solved this issue? How can this be resolved? This is critical situation. Thanks in advance for your assistance. TRADE LOG: Trade Activity Log: File read result: 15 records inserted. 0 fill records inserted. 0 records filtered. | 2017-06-13 06:29:27 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-05-29 00:00:00. Non-sim records date-time limit is 2017-03-12 00:00:00. Non-sim fill record date-time limit is 2016-06-13 00:00:00. | 2017-06-13 06:29:27 CQG FIX Trading | User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2017-06-13 06:30:24 * CQG FIX Trading | User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2017-06-13 06:30:24 * |
| [2017-06-13 16:08:04] |
| |
|
My Sierra chart software is completely hanging ("not responding" message on upper title bar of window) when I start it up and I cannot use it at all. Is this when a Chartbook is being opened?If so, then refer to help topic 30.16: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 It is best that you do not use this Chartbook. Start with one chart without any studies, to confirm there is no problem with that. Gradually increase the complexity of your set up until you determine what is causing the problem. In general the problem you are experiencing is doing things that are causing high CPU usage. For all of the possible causes, refer to all of the items in this help topic: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html There was another trader with a similar but less serious version of this issue in 2016 but there was no solution posted on the message support board. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-13 16:10:14
|
To post a message in this thread, you need to log in with your Sierra Chart account: