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Direct MessagesDate/Time: Wed, 15 May 2024 09:24:55 +0000
Post From: SC not responding - "No Response from CQG FIX Trading Ping"
| [2017-06-13 14:13:12] |
| Lucky Hat - Posts: 4 |
|
My Sierra chart software is completely hanging ("not responding" message on upper title bar of window) when I start it up and I cannot use it at all. The program is completely frozen. Then the Trade Log pops up with the error message below. I cannot connect to the market data at all via Sierra Charts. I have updated to latest SC version but that did not help. My broker has tested my CQG connection and they tell me it is working fine when they log onto it. My network connection is excellent. I have had my computer checked and there are no issues with my hardware. Your website tells me that uninstalling typically does not help solve technical issues and so I haven't done that yet. There was another trader with a similar but less serious version of this issue in 2016 but there was no solution posted on the message support board. Have you solved this issue? How can this be resolved? This is critical situation. Thanks in advance for your assistance. TRADE LOG: Trade Activity Log: File read result: 15 records inserted. 0 fill records inserted. 0 records filtered. | 2017-06-13 06:29:27 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-05-29 00:00:00. Non-sim records date-time limit is 2017-03-12 00:00:00. Non-sim fill record date-time limit is 2016-06-13 00:00:00. | 2017-06-13 06:29:27 CQG FIX Trading | User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2017-06-13 06:30:24 * CQG FIX Trading | User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2017-06-13 06:30:24 * |