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Post From: SC not responding - "No Response from CQG FIX Trading Ping"

[2017-06-13 16:08:04] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
My Sierra chart software is completely hanging ("not responding" message on upper title bar of window) when I start it up and I cannot use it at all. Is this when a Chartbook is being opened? If so, then refer to help topic 30.16: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 It is best that you do not use this Chartbook. Start with one chart without any studies, to confirm there is no problem with that. Gradually increase the complexity of your set up until you determine what is causing the problem. In general the problem you are experiencing is doing things that are causing high CPU usage. For all of the possible causes, refer to all of the items in this help topic: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html There was another trader with a similar but less serious version of this issue in 2016 but there was no solution posted on the message support board. There can be numerous causes of this problem, and we always respond. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-13 16:10:14