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Direct MessagesDate/Time: Sat, 27 Apr 2024 17:17:15 +0000
Intraday Data Download Issue
View Count: 842
| [2017-06-08 20:35:20] |
| User167259 - Posts: 9 |
|
I keeping getting an error in downloading historical intraday data. The only data that shows is prices since I've been connected to my trading service. I've tried deleting all data and re-downloading as well as enabling and disabling downloads through port 80. Reading Internal Order ID file. | 2017-06-08 15:00:15 Reading Trade Orders file. | 2017-06-08 15:00:15 Reading Trade Positions file. | 2017-06-08 15:00:15 Listening on UDP port 22903. | 2017-06-08 15:00:15 Software version: 1567 | 2017-06-08 15:00:15 Uses New Spreadsheets | 2017-06-08 15:00:15 Enabled for: Advanced Features. | 2017-06-08 15:00:15 Enabled for: Sierra Chart Historical Data Service. | 2017-06-08 15:00:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-08 15:00:15 Current selected Data/Trading service: CQG FIX Trading | 2017-06-08 15:00:15 Chart Update Interval: 500 | 2017-06-08 15:00:15 Data/Trade Service Settings automatically set. | 2017-06-08 15:00:15 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-08 15:00:15 2017-06-08 15:00:20 Local computer time | 2017-06-08 15:00:15 2017-06-08 20:00:20 Local computer time in UTC | 2017-06-08 15:00:15 2017-06-08 15:00:20 Local computer time in SC Time Zone | 2017-06-08 15:00:15 2017-06-08 20:00:18 Server time in UTC | 2017-06-08 15:00:15 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-06-08 15:00:15 Program path: C:\SierraChart\ | 2017-06-08 15:00:15 Data Files path: C:\SierraChart\Data\ | 2017-06-08 15:00:15 OS Version Number: 6.1 | 2017-06-08 15:00:15 Locale Setting: C | 2017-06-08 15:00:15 Checking for new symbol settings for service code cqg | 2017-06-08 15:00:15 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-08 15:00:15 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 127.8.0.2. | 2017-06-08 15:00:15 Symbol settings are up-to-date for cqg | 2017-06-08 15:00:21 Checking for new symbol settings for service code cqg | 2017-06-08 15:00:23 Current selected Data/Trading service: CQG WebAPI | 2017-06-08 15:00:23 Requesting symbol settings for service code cqg. Overwrite = on. | 2017-06-08 15:00:23 Symbol settings received. | 2017-06-08 15:00:23 Processed 1136 symbol settings. | 2017-06-08 15:00:23 CQG WebAPI | Connecting to server api.cqg.com | 2017-06-08 15:00:25 CQG websocket | Connecting to websocket server. | 2017-06-08 15:00:25 CQG websocket socket (4) | Creating socket. Using TLS 1.2. | 2017-06-08 15:00:25 CQG websocket socket (4) | Connecting to IP: 127.8.0.3. | 2017-06-08 15:00:25 CQG websocket | Opening websocket. | 2017-06-08 15:00:25 CQG websocket | Sending websocket handshake. | 2017-06-08 15:00:25 Service is currently connecting. | 2017-06-08 15:00:25 * CQG websocket | Received websocket handshake acknowledgment. | 2017-06-08 15:00:25 CQG websocket | Web socket state is now open. | 2017-06-08 15:00:25 CQG WebAPI | Websocket connected. | 2017-06-08 15:00:25 CQG WebAPI | Sending market data logon message. | 2017-06-08 15:00:25 CQG WebAPI | Logon successful. Session Token = OfylQ7eMlocIDqJBczdvoWhwM1G9/rmqyDbMR4nxC9E | 2017-06-08 15:00:25 CQG WebAPI | Connected to data and trading server. | 2017-06-08 15:00:25 CQG WebAPI | Sending Trade Accounts request message. | 2017-06-08 15:00:25 CQG WebAPI | Brokerage name: AMP Account Name: 109390 | 2017-06-08 15:00:26 CQG WebAPI | Sending collateral subscribe request. | 2017-06-08 15:00:26 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-08 15:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-08 15:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 15:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-08 15:00:28 CQG WebAPI | Sending positions subscribe request. RequestID=846196 | 2017-06-08 15:00:30 CQG WebAPI | Sending orders subscribe request. RequestID=846197 | 2017-06-08 15:00:30 F.US.CLEN17 1 Min #1 | Reloading chart. | 2017-06-08 15:01:37 CQG WebAPI | Starting real-time market data updates for: F.US.CLEN17. ID: 1 | 2017-06-08 15:01:38 CQG WebAPI | Sending symbol resolution request for F.US.CLEN17. ID: 846198 | 2017-06-08 15:01:38 CQG WebAPI | Requesting security definition data for: F.US.CLEN17. ID: 1 | 2017-06-08 15:01:38 Intraday data recording state for symbol F.US.CLEN17 is set to download 'Pending'. | 2017-06-08 15:01:38 Delaying start of download for F.US.CLEN17 | 2017-06-08 15:01:38 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN7. Search Symbol: F.US.CLEN17. Request ID: 846198. Contract ID: 1. | 2017-06-08 15:01:38 CQG WebAPI | Requesting market data for F.US.CLEN17 | 2017-06-08 15:01:38 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEN17.2017-06-08.depth | 2017-06-08 15:01:38 Delaying start of download for F.US.CLEN17 | 2017-06-08 15:01:39 Requesting market depth updates for: F.US.CLEN17 if supported. | 2017-06-08 15:01:41 CQG WebAPI | Requesting market data including full depth for F.US.CLEN17 | 2017-06-08 15:01:41 HD Request # 2 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 15:01:43 HD Request # 2 | Download start date-time: 2017-06-08 15:00:05.000 | 2017-06-08 15:01:43 HD Request # 2 | Using server: ds4.sierracharts.com port 80 | 2017-06-08 15:01:43 Socket (5) | Creating socket. | 2017-06-08 15:01:43 Socket (5) | Connecting to IP: 127.8.0.4. | 2017-06-08 15:01:43 Socket (5) | Socket gracefully closed by remote side. | 2017-06-08 15:01:43 Socket (5) | Received socket Close event | 2017-06-08 15:01:43 Socket (5) | Initiating close of socket by core. | 2017-06-08 15:01:43 Socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 15:01:43 Socket (5) | Closed. | 2017-06-08 15:01:43 HD Request # 2 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 15:01:43 Historical data download thread signaled to stop. | 2017-06-08 15:01:43 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 15:01:43 HD Request # 3 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 15:01:43 HD Request # 3 | Download start date-time: 2017-06-08 15:00:05.000 | 2017-06-08 15:01:43 HD Request # 3 | Using server: ds3.sierracharts.com port 80 | 2017-06-08 15:01:43 Socket (6) | Creating socket. | 2017-06-08 15:01:43 Socket (6) | Connecting to IP: 127.8.0.5. | 2017-06-08 15:01:43 Socket (6) | Socket gracefully closed by remote side. | 2017-06-08 15:01:43 Socket (6) | Initiating close of socket by core. | 2017-06-08 15:01:43 Socket (6) | Received socket Close event | 2017-06-08 15:01:43 HD Request # 3 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 15:01:43 Socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 15:01:43 Socket (6) | Closed. | 2017-06-08 15:01:43 Historical data download thread signaled to stop. | 2017-06-08 15:01:43 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 15:01:43 HD Request # 4 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 15:01:43 HD Request # 4 | Download start date-time: 2017-06-08 15:00:05.000 | 2017-06-08 15:01:43 HD Request # 4 | Using server: ds4.sierracharts.com port 80 | 2017-06-08 15:01:43 Socket (7) | Creating socket. | 2017-06-08 15:01:43 Socket (7) | Connecting to IP: 127.8.0.4. | 2017-06-08 15:01:43 Socket (7) | Socket gracefully closed by remote side. | 2017-06-08 15:01:43 Socket (7) | Received socket Close event | 2017-06-08 15:01:43 Socket (7) | Initiating close of socket by core. | 2017-06-08 15:01:43 HD Request # 4 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 15:01:43 Historical data download thread signaled to stop. | 2017-06-08 15:01:43 Socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 15:01:43 Socket (7) | Closed. | 2017-06-08 15:01:43 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 15:01:43 HD Request # 4 | Receiving Intraday data for F.US.CLEN17 starting at 2017-06-08 15:01:42 | 2017-06-08 15:01:43 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-06-08 15:01:42 | 2017-06-08 15:01:43 Added 1 Time and Sales records to Intraday data file for F.US.CLEN17 after download. | 2017-06-08 15:01:43 HD Request # 4 | Intraday download COMPLETE for F.US.CLEN17. Completion time: 0s. Unique request ID: 1 | 2017-06-08 15:01:43 Removed historical data download ID 1 | 2017-06-08 15:01:43 Real-time Intraday chart data file updates started for F.US.CLEN17 | 2017-06-08 15:01:43 Intraday chart data file opened for F.US.CLEN17 | 2017-06-08 15:01:43 |
| [2017-06-08 20:58:28] |
| |
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This IP address is wrong: Socket (6) | Connecting to IP: 127.8.0.5. | 2017-06-08 15:01:43 Where did this come from? Maybe your system is changing it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 21:17:25] |
| User167259 - Posts: 9 |
|
I restarted my machine and tried both with and without port 80. Here's the log: Reading Internal Order ID file. | 2017-06-08 16:15:24 Reading Trade Orders file. | 2017-06-08 16:15:24 Reading Trade Positions file. | 2017-06-08 16:15:24 Listening on UDP port 22903. | 2017-06-08 16:15:24 Software version: 1567 | 2017-06-08 16:15:24 Uses New Spreadsheets | 2017-06-08 16:15:24 Enabled for: Advanced Features. | 2017-06-08 16:15:24 Enabled for: Sierra Chart Historical Data Service. | 2017-06-08 16:15:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-08 16:15:24 Current selected Data/Trading service: CQG FIX Trading | 2017-06-08 16:15:24 Chart Update Interval: 500 | 2017-06-08 16:15:24 Data/Trade Service Settings automatically set. | 2017-06-08 16:15:24 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-08 16:15:24 2017-06-08 16:15:31 Local computer time | 2017-06-08 16:15:24 2017-06-08 21:15:31 Local computer time in UTC | 2017-06-08 16:15:24 2017-06-08 16:15:31 Local computer time in SC Time Zone | 2017-06-08 16:15:24 2017-06-08 21:15:27 Server time in UTC | 2017-06-08 16:15:24 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-06-08 16:15:24 Program path: C:\SierraChart\ | 2017-06-08 16:15:24 Data Files path: C:\SierraChart\Data\ | 2017-06-08 16:15:24 OS Version Number: 6.1 | 2017-06-08 16:15:24 Locale Setting: C | 2017-06-08 16:15:24 Checking for new symbol settings for service code cqg | 2017-06-08 16:15:24 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-08 16:15:24 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-06-08 16:15:24 Symbol settings are up-to-date for cqg | 2017-06-08 16:15:32 Checking for new symbol settings for service code cqg | 2017-06-08 16:15:34 Current selected Data/Trading service: CQG WebAPI | 2017-06-08 16:15:34 Requesting symbol settings for service code cqg. Overwrite = on. | 2017-06-08 16:15:34 Symbol settings received. | 2017-06-08 16:15:34 Processed 1136 symbol settings. | 2017-06-08 16:15:34 CQG WebAPI | Connecting to server api.cqg.com | 2017-06-08 16:15:36 CQG websocket | Connecting to websocket server. | 2017-06-08 16:15:36 CQG websocket socket (4) | Creating socket. Using TLS 1.2. | 2017-06-08 16:15:36 CQG websocket socket (4) | Connecting to IP: 208.48.16.35. | 2017-06-08 16:15:36 CQG websocket | Opening websocket. | 2017-06-08 16:15:36 CQG websocket | Sending websocket handshake. | 2017-06-08 16:15:36 CQG websocket | Received websocket handshake acknowledgment. | 2017-06-08 16:15:36 CQG websocket | Web socket state is now open. | 2017-06-08 16:15:36 CQG WebAPI | Websocket connected. | 2017-06-08 16:15:36 CQG WebAPI | Sending market data logon message. | 2017-06-08 16:15:36 CQG WebAPI | Logon successful. Session Token = b3DA+gmZraADaMdECQjEuoEa+FxjLLjal0ZvmUjzMr0 | 2017-06-08 16:15:37 CQG WebAPI | Connected to data and trading server. | 2017-06-08 16:15:37 CQG WebAPI | Sending Trade Accounts request message. | 2017-06-08 16:15:37 CQG WebAPI | Brokerage name: AMP Account Name: 109390 | 2017-06-08 16:15:37 CQG WebAPI | Sending collateral subscribe request. | 2017-06-08 16:15:37 CQG WebAPI | Sending positions subscribe request. RequestID=485534 | 2017-06-08 16:15:42 CQG WebAPI | Sending orders subscribe request. RequestID=485535 | 2017-06-08 16:15:42 F.US.CLEN17 1 Min #1 | Reloading chart. | 2017-06-08 16:15:51 F.US.CLEN17 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.CLEN17.scid | 2017-06-08 16:15:51 CQG WebAPI | Starting real-time market data updates for: F.US.CLEN17. ID: 1 | 2017-06-08 16:15:52 CQG WebAPI | Sending symbol resolution request for F.US.CLEN17. ID: 485536 | 2017-06-08 16:15:52 CQG WebAPI | Requesting security definition data for: F.US.CLEN17. ID: 1 | 2017-06-08 16:15:52 Intraday data recording state for symbol F.US.CLEN17 is set to download 'Pending'. | 2017-06-08 16:15:52 Delaying start of download for F.US.CLEN17 | 2017-06-08 16:15:52 Requesting market depth updates for: F.US.CLEN17 if supported. | 2017-06-08 16:15:52 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN7. Search Symbol: F.US.CLEN17. Request ID: 485536. Contract ID: 1. | 2017-06-08 16:15:52 CQG WebAPI | Requesting market data including full depth for F.US.CLEN17 | 2017-06-08 16:15:52 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEN17.2017-06-08.depth | 2017-06-08 16:15:52 Delaying start of download for F.US.CLEN17 | 2017-06-08 16:15:53 HD Request # 2 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 16:15:56 HD Request # 2 | Download start date-time: 2016-12-04 15:15:56.000 | 2017-06-08 16:15:56 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-06-08 16:15:56 Socket (5) | Creating socket. | 2017-06-08 16:15:56 Socket (5) | Connecting to IP: 192.81.56.146. | 2017-06-08 16:15:56 Socket (5) | Socket gracefully closed by remote side. | 2017-06-08 16:15:57 Socket (5) | Received socket Close event | 2017-06-08 16:15:57 Socket (5) | Initiating close of socket by core. | 2017-06-08 16:15:57 HD Request # 2 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 16:15:57 Socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 16:15:57 Socket (5) | Closed. | 2017-06-08 16:15:57 Historical data download thread signaled to stop. | 2017-06-08 16:15:57 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 16:15:57 HD Request # 3 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 16:15:57 HD Request # 3 | Download start date-time: 2016-12-04 15:15:57.000 | 2017-06-08 16:15:57 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2017-06-08 16:15:57 Socket (6) | Creating socket. | 2017-06-08 16:15:57 Socket (6) | Connecting to IP: 65.182.172.42. | 2017-06-08 16:15:57 Socket (6) | Socket gracefully closed by remote side. | 2017-06-08 16:15:57 Socket (6) | Received socket Close event | 2017-06-08 16:15:57 Socket (6) | Initiating close of socket by core. | 2017-06-08 16:15:57 HD Request # 3 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 16:15:57 Historical data download thread signaled to stop. | 2017-06-08 16:15:57 Socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 16:15:57 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 16:15:57 Socket (6) | Closed. | 2017-06-08 16:15:57 HD Request # 4 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 16:15:57 HD Request # 4 | Download start date-time: 2016-12-04 15:15:57.000 | 2017-06-08 16:15:57 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2017-06-08 16:15:57 Socket (7) | Creating socket. | 2017-06-08 16:15:57 Socket (7) | Connecting to IP: 192.81.56.146. | 2017-06-08 16:15:57 Socket (7) | Socket gracefully closed by remote side. | 2017-06-08 16:15:57 Socket (7) | Received socket Close event | 2017-06-08 16:15:57 Socket (7) | Initiating close of socket by core. | 2017-06-08 16:15:57 Socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 16:15:57 Socket (7) | Closed. | 2017-06-08 16:15:57 HD Request # 4 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 16:15:57 Historical data download thread signaled to stop. | 2017-06-08 16:15:57 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 16:15:57 HD Request # 4 | Intraday download COMPLETE for F.US.CLEN17. Completion time: 0s. Unique request ID: 1 | 2017-06-08 16:15:57 Removed historical data download ID 1 | 2017-06-08 16:15:57 Real-time Intraday chart data file updates started for F.US.CLEN17 | 2017-06-08 16:15:57 Intraday chart data file opened for F.US.CLEN17 | 2017-06-08 16:15:57 Sending historical data logon request message. | 2017-06-08 16:16:08 Socket (0) | Ignored Send call based on current state. | 2017-06-08 16:16:08 F.US.CLEN17 1 Min #1 | Reloading chart. | 2017-06-08 16:16:23 F.US.CLEN17 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.CLEN17.scid | 2017-06-08 16:16:23 Intraday data recording state for symbol F.US.CLEN17 is set to download 'Pending'. | 2017-06-08 16:16:45 Reloading all charts with filename: F.US.CLEN17.scid | 2017-06-08 16:16:45 HD Request # 5 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 16:16:45 HD Request # 5 | Download start date-time: 2016-12-04 15:16:44.000 | 2017-06-08 16:16:45 HD Request # 5 | Using server: ds3.sierracharts.com port 80 | 2017-06-08 16:16:45 Socket (8) | Creating socket. | 2017-06-08 16:16:45 Socket (8) | Connecting to IP: 65.182.172.42. | 2017-06-08 16:16:45 F.US.CLEN17 1 Min #1 | Reloading chart. | 2017-06-08 16:16:45 F.US.CLEN17 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.CLEN17.scid | 2017-06-08 16:16:45 Socket (8) | Socket gracefully closed by remote side. | 2017-06-08 16:16:45 Socket (8) | Initiating close of socket by core. | 2017-06-08 16:16:45 Socket (8) | Received socket Close event | 2017-06-08 16:16:45 HD Request # 5 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 16:16:45 Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 16:16:45 Socket (8) | Closed. | 2017-06-08 16:16:45 Historical data download thread signaled to stop. | 2017-06-08 16:16:45 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 16:16:45 HD Request # 6 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 16:16:45 HD Request # 6 | Download start date-time: 2016-12-04 15:16:45.000 | 2017-06-08 16:16:45 HD Request # 6 | Using server: ds4.sierracharts.com port 80 | 2017-06-08 16:16:45 Socket (9) | Creating socket. | 2017-06-08 16:16:45 Socket (9) | Connecting to IP: 192.81.56.146. | 2017-06-08 16:16:45 Socket (9) | Socket gracefully closed by remote side. | 2017-06-08 16:16:45 Socket (9) | Received socket Close event | 2017-06-08 16:16:45 Socket (9) | Initiating close of socket by core. | 2017-06-08 16:16:45 Socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 16:16:45 Socket (9) | Closed. | 2017-06-08 16:16:45 HD Request # 6 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 16:16:45 Historical data download thread signaled to stop. | 2017-06-08 16:16:45 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 16:16:45 HD Request # 7 | Downloading Intraday chart data for F.US.CLEN17 to the file F.US.CLEN17.scid. Service: cqg | 2017-06-08 16:16:45 HD Request # 7 | Download start date-time: 2016-12-04 15:16:45.000 | 2017-06-08 16:16:45 HD Request # 7 | Using server: ds3.sierracharts.com port 80 | 2017-06-08 16:16:45 Socket (10) | Creating socket. | 2017-06-08 16:16:45 Socket (10) | Connecting to IP: 65.182.172.42. | 2017-06-08 16:16:45 Socket (10) | Socket gracefully closed by remote side. | 2017-06-08 16:16:46 Socket (10) | Received socket Close event | 2017-06-08 16:16:46 Socket (10) | Initiating close of socket by core. | 2017-06-08 16:16:46 Socket (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 16:16:46 Socket (10) | Closed. | 2017-06-08 16:16:46 HD Request # 7 | Error downloading historical Intraday data for F.US.CLEN17. The network socket has been closed. Retrying download. | 2017-06-08 16:16:46 Historical data download thread signaled to stop. | 2017-06-08 16:16:46 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN17 | 2017-06-08 16:16:46 HD Request # 7 | Intraday download COMPLETE for F.US.CLEN17. Completion time: 0s. Unique request ID: 2 | 2017-06-08 16:16:46 Removed historical data download ID 2 | 2017-06-08 16:16:46 Real-time Intraday chart data file updates started for F.US.CLEN17 | 2017-06-08 16:16:46 Intraday chart data file opened for F.US.CLEN17 | 2017-06-08 16:16:46 Sending historical data logon request message. | 2017-06-08 16:16:55 Socket (0) | Ignored Send call based on current state. | 2017-06-08 16:16:55 |
| [2017-06-08 21:47:40] |
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These are the relevant messages: Socket (7) | Connecting to IP: 192.81.56.146. | 2017-06-08 16:15:57 Socket (7) | Socket gracefully closed by remote side. | 2017-06-08 16:15:57 It is clear, the connection is being blocked somewhere. Probably a firewall on your computer. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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