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Direct MessagesDate/Time: Fri, 19 Apr 2024 01:49:26 +0000
User Question
View Count: 671
| [2017-05-26 16:10:05] |
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Dear support,
I have a customer that is not showing any trades in the “trades” tab in the Trade activity logs, he is certain that the settings are correct, it is working on one of his machines and not on another one, I referenced your support board, (below), but the trades still do not appear in that tab Any recommendations would be great…he also has an issue with the charts taking forever to load on the same machine, which may be a corrupted/out of date study that is enabled, but again the duplicate study runs fine on the other machine Sierra Chart Support |
| [2017-05-29 18:39:32] |
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The first step is to follow through the instructions here and have them view the order fills on the Trade Activity tab: Trade Activity Log: Viewing Historical Trade Activity Once they can see the order fills there, then they will see Trades on the Trades tab. he also has an issue with the charts taking forever to load on the same machine,
Refer to help topic 30.39:https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.39 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-30 04:11:15
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