Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 04 May 2024 05:03:54 +0000
Problems running Sierra Chart
View Count: 1702
| [2017-03-26 16:27:18] |
| Camila - Posts: 21 |
|
Hi I have open a free trial account with Sierra Charts and I want it to be connected to a sim account I have in Stage5 trading. I already did the download and did the DTS connection. However, Sierra Charts will not open. I did the installation on a folder named "SierraCharts2" as I already have Sierra Charts running with an account I have with Infinity Futures. However I want to close this Infinity futures account and move everything to Stage5 trading, The problem is I am not able to open Sierra Charts. I am sending the message log for you to analyse thank you very much Camila |
| [2017-03-26 22:27:29] |
| |
|
The problem is you are unable to connect to the Gain Capital FIX server. The reason is explained here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ServerAvailability These are the relevant messages: GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2017-03-26 12:27:44 GAIN Capital FIX Trading socket (44) | Creating socket. | 2017-03-26 12:27:44 GAIN Capital FIX Trading socket (44) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-03-26 12:28:05 * GAIN Capital FIX Trading socket (44) | Initiating close of socket by core. | 2017-03-26 12:28:05 Although you should be able to connect now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-26 22:28:00
|
To post a message in this thread, you need to log in with your Sierra Chart account: