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Socket (44) | Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData i

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[2017-03-06 17:24:11] #1 [Go To First Post]
sierrajuice - Posts: 17
this is happening on my ESH7 charts only and wont let charts open (Message Log removed. Message Log is attached as a file) Date Time Of Last Edit: 2017-03-06 18:13:51


sierra.txt - Attached On 2017-03-06 17:22:20 UTC - Size: 218.75 KB - 239 views

[2017-03-06 18:12:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is very unusual. We want you to run Sierra Chart in "Safe Mode" by enabling that option the Login window. Refer to help topic 17.1 about this: https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 And we want you to install the main release and not the prerelease. Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-06 18:16:45

[2017-03-06 18:16:54] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The prior post has been updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-06 18:55:43] #4 [Go To First Post]
sierrajuice - Posts: 17
not sure how to get to safe mode, i have your charts through my broker. I did d/l the main release though.

[2017-03-06 19:02:10] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this section here: https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 You will see some numbered steps for using Safe Mode. Follow through those numbered steps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-06 19:11:07] #6 [Go To First Post]
sierrajuice - Posts: 17
not sure we are understanding each other i have my charts from infinity futures i do not use your login page, nor can i find a way to it

[2017-03-06 19:24:46] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Understood, but when Sierra Chart is started from the Infinity trading software, you do see the Login window and on that window, there is the "Safe Mode" option. Are you still noticing a problem even with version 1522? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-06 19:33:09] #8 [Go To First Post]
sierrajuice - Posts: 17
ok, i caught it that time flashes for only a second on safe and yes still same problem with 1522 Reading Internal Order ID file. \| 2017-03-06 14:28:01 Reading Trade Orders file. \| 2017-03-06 14:28:01 Reading Trade Positions file. \| 2017-03-06 14:28:01 Software version: 1522 \| 2017-03-06 14:28:01 Uses New Spreadsheets \| 2017-03-06 14:28:01 Enabled for: Advanced Features. \| 2017-03-06 14:28:01 Enabled for: Advanced Features 2. \| 2017-03-06 14:28:01 Enabled for: Sierra Chart Historical Data Service. \| 2017-03-06 14:28:01 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-03-06 14:28:01 Current selected Data/Trading service: TransAct Trading \| 2017-03-06 14:28:01 Chart Update Interval: 500 \| 2017-03-06 14:28:01 Service username command line set: ju*** \| 2017-03-06 14:28:01 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-03-06 14:28:01 2017-03-06 14:28:09 Local computer time \| 2017-03-06 14:28:01 2017-03-06 19:28:09 Local computer time in UTC \| 2017-03-06 14:28:01 2017-03-06 14:28:09 Local computer time in SC Time Zone \| 2017-03-06 14:28:01 2017-03-06 19:27:56 Server time in UTC \| 2017-03-06 14:28:01 Local computer UTC time and Server UTC time difference: 10 seconds. \| 2017-03-06 14:28:01 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2017-03-06 14:28:01 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2017-03-06 14:28:01 OS Version Number: 5.1 \| 2017-03-06 14:28:01 Locale Setting: C \| 2017-03-06 14:28:01 Checking for new symbol settings for service code ta \| 2017-03-06 14:28:01 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-03-06 14:28:01 Symbol settings are up-to-date for ta \| 2017-03-06 14:28:10 TransAct Trading \| Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe \| 2017-03-06 14:28:14 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-03-06 14:28:15 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-03-06 14:28:15 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-03-06 14:28:15 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-03-06 14:28:15 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-03-06 14:28:15 TransAct Trading \| Connecting to the server 127.0.0.1. Port 1869 \| 2017-03-06 14:28:16 DTC Client (4) \| Creating socket. \| 2017-03-06 14:28:16 TransAct Trading \| Connected to server. \| 2017-03-06 14:28:16 TransAct Trading \| Starting socket receive thread. \| 2017-03-06 14:28:16 TransAct Trading \| Sending logon request message. \| 2017-03-06 14:28:16 TransAct Trading \| Received logon response. \| 2017-03-06 14:28:23 TransAct Trading \| Server Name: Transact Futures/TransactToSierraBridge/. \| 2017-03-06 14:28:23 TransAct Trading \| Server protocol version: 4. Client protocol version: 7 \| 2017-03-06 14:28:23 TransAct Trading \| Successfully connected. Operation Successful. \| 2017-03-06 14:28:23 TransAct Trading \| Trading is supported. \| 2017-03-06 14:28:23 TransAct Trading \| Order cancel and replace is supported. \| 2017-03-06 14:28:23 TransAct Trading \| Connected to data and trading server. \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: ESH5. ID: 1 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: ESH5. ID: 1 \| 2017-03-06 14:28:23 Intraday data recording state for symbol ESH5 is set to download 'Pending'. \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: CLJ5. ID: 2 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: CLJ5. ID: 2 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: ESM5. ID: 3 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: ESM5. ID: 3 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: CLk5. ID: 4 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: CLk5. ID: 4 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: GCq5. ID: 5 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: GCq5. ID: 5 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: ESZ6. ID: 6 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: ESZ6. ID: 6 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: ZBZ6. ID: 7 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: ZBZ6. ID: 7 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: GCG7. ID: 8 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: GCG7. ID: 8 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: ZBH7. ID: 9 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: ZBH7. ID: 9 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: ESH7. ID: 10 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: ESH7. ID: 10 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: CLG7. ID: 11 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: CLG7. ID: 11 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: CLH7. ID: 12 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: CLH7. ID: 12 \| 2017-03-06 14:28:23 TransAct Trading \| Starting real-time market data updates for: GCJ7. ID: 13 \| 2017-03-06 14:28:23 TransAct Trading \| Requesting security definition data for: GCJ7. ID: 13 \| 2017-03-06 14:28:23 Delaying start of download for ESH5 \| 2017-03-06 14:28:23 Symbol Error - ESH5 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - CLJ5 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - ESM5 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - CLk5 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - GCq5 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - ESZ6 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - ZBZ6 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - GCG7 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - ZBH7 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - CLG7 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 Symbol Error - CLH7 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:28:23 HD Request # 2 \| Downloading Intraday chart data for ESH5 to the file ESH5.scid. Service: ta \| 2017-03-06 14:28:24 HD Request # 2 \| Download start date-time: 2015-03-20 09:29:59.000 \| 2017-03-06 14:28:24 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2017-03-06 14:28:24 Socket (5) \| Creating socket. \| 2017-03-06 14:28:24 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2017-03-06 14:28:24 HD Request # 2 \| Sending historical data logon request message. \| 2017-03-06 14:28:24 HD Request # 2 \| Requesting Intraday data. Start date-time: 2015-03-20 09:29:59. Record interval: 0. Symbol: ESH5 \| 2017-03-06 14:28:25 HD Request # 2 \| Decompressing data. \| 2017-03-06 14:28:25 HD Request # 2 \| Receiving Intraday data for ESH5 starting at 2015-03-20 09:29:59 \| 2017-03-06 14:28:25 Socket (5) \| Initiating close of socket by core. \| 2017-03-06 14:28:25 The network socket for historical data has been closed. \| 2017-03-06 14:28:25 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2017-03-06 14:28:25 HD Request # 2 \| Received 10 records from 2015-03-20 09:29:59 to 2015-03-20 09:29:59 (0.0 seconds) and wrote 0 records for ESH5 \| 2017-03-06 14:28:25 HD Request # 2 \| Intraday download COMPLETE for ESH5. Completion time: 0s. Unique request ID: 1 \| 2017-03-06 14:28:25 Removed historical data download ID 1 \| 2017-03-06 14:28:25 Real-time Intraday chart data file updates started for ESH5 \| 2017-03-06 14:28:25 Intraday chart data file opened for ESH5 \| 2017-03-06 14:28:25 Socket (5) \| Socket gracefully closed by remote side. \| 2017-03-06 14:28:25 Socket (5) \| Closed. \| 2017-03-06 14:28:25 ESH7 [CBV] 1.00 Range #12 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 [CBV] 15 Min #13 \| Reloading chart. \| 2017-03-06 14:29:38 Intraday data recording state for symbol ESZ6 is set to download 'Pending'. \| 2017-03-06 14:29:38 ESH7 [CBV] 15 Min #13 \| Waiting for historical downloads to complete with the IDs: 2, \| 2017-03-06 14:29:38 NISS-NYSE 10 Min #18 \| Reloading chart. \| 2017-03-06 14:29:38 TICK-NYSE 15 Min #10 \| Reloading chart. \| 2017-03-06 14:29:38 NVOL-NYSE 10 Min #17 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 1 Min #21 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 [CBV] 405 Min #22 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 [CBV] 405 Min #22 \| Waiting for historical downloads to complete with the IDs: 2, 3, 4, 5, \| 2017-03-06 14:29:38 Not loading UserContributedStudies.dll. ACS Safe Mode enabled. \| 2017-03-06 14:29:38 ESH7 Renko 2t #8 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 Renko 4t #24 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 #1 \| Reloading chart. \| 2017-03-06 14:29:38 ESU7 #2 \| Reloading chart. \| 2017-03-06 14:29:38 ESU7 Flex Renko 20-14-0 #3 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 [CBV] 405 Min #4 \| Reloading chart. \| 2017-03-06 14:29:38 ESH7 [CBV] 405 Min #4 \| Waiting for historical downloads to complete with the IDs: 2, 3, 4, 5, \| 2017-03-06 14:29:38 HD Request # 3 \| Downloading Intraday chart data for ESZ6 to the file ESZ6.scid. Service: ta \| 2017-03-06 14:29:38 HD Request # 3 \| Download start date-time: 2016-11-08 23:02:54.000 \| 2017-03-06 14:29:38 HD Request # 3 \| Using server: ds3.sierracharts.com port 10149 \| 2017-03-06 14:29:38 Socket (6) \| Creating socket. \| 2017-03-06 14:29:38 Not loading UserContributedStudies.dll. ACS Safe Mode enabled. \| 2017-03-06 14:29:38 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2017-03-06 14:29:38 HD Request # 3 \| Sending historical data logon request message. \| 2017-03-06 14:29:38 ESU7 Flex Renko 20-14-0 #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\ESU7.scid \| 2017-03-06 14:29:38 Requesting market depth updates for: ESH7 if supported. \| 2017-03-06 14:29:41 TransAct Trading \| Starting real-time market data updates for: ESU7. ID: 14 \| 2017-03-06 14:29:41 TransAct Trading \| Requesting security definition data for: ESU7. ID: 14 \| 2017-03-06 14:29:41 Requesting market depth updates for: ESU7 if supported. \| 2017-03-06 14:29:41 Intraday data recording state for symbol ESH7 is set to download 'Pending'. \| 2017-03-06 14:29:41 Symbol Error - ESU7 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2017-03-06 14:29:41 SC DTC Data \| Starting real-time market data updates for: NISS-NYSE. ID: 15 \| 2017-03-06 14:29:41 SC DTC Data \| Connecting to the server ds4.sierracharts.com. Port 10048 \| 2017-03-06 14:29:41 SC DTC Data \| Requesting security definition data for: NISS-NYSE. ID: 15 \| 2017-03-06 14:29:41 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. \| 2017-03-06 14:29:41 DTC Client (7) \| Creating socket. \| 2017-03-06 14:29:41 SC DTC Data \| Starting real-time market data updates for: TICK-NYSE. ID: 16 \| 2017-03-06 14:29:41 SC DTC Data \| Requesting security definition data for: TICK-NYSE. ID: 16 \| 2017-03-06 14:29:41 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. \| 2017-03-06 14:29:41 SC DTC Data \| Starting real-time market data updates for: NVOL-NYSE. ID: 17 \| 2017-03-06 14:29:41 SC DTC Data \| Requesting security definition data for: NVOL-NYSE. ID: 17 \| 2017-03-06 14:29:41 Intraday data recording state for symbol NVOL-NYSE is set to download 'Pending'. \| 2017-03-06 14:29:41 Not loading UserContributedStudies.dll. ACS Safe Mode enabled. \| 2017-03-06 14:29:41 SC DTC Data \| Connected to server. \| 2017-03-06 14:29:41 SC DTC Data \| Starting socket receive thread. \| 2017-03-06 14:29:41 SC DTC Data \| Sending Encoding Request to server \| 2017-03-06 14:29:41 Intraday data recording state for symbol ESU7 is set to download 'Pending'. \| 2017-03-06 14:29:41 SC DTC Data \| Setting DTC encoding to Binary VLS \| 2017-03-06 14:29:41 SC DTC Data \| Sending logon request message. \| 2017-03-06 14:29:41 HD Request # 3 \| Requesting Intraday data. Start date-time: 2016-11-08 23:02:54. Record interval: 0. Symbol: ESZ6 \| 2017-03-06 14:29:41 HD Request # 3 \| Decompressing data. \| 2017-03-06 14:29:41 HD Request # 3 \| Receiving Intraday data for ESZ6 starting at 2016-11-08 23:02:54 \| 2017-03-06 14:29:41 HD Request # 3 \| Timestamp of first Intraday data file record written: 2016-11-08 23:02:54 \| 2017-03-06 14:29:41 SC DTC Data \| Received logon response. \| 2017-03-06 14:29:41 SC DTC Data \| Server Name: SC Realtime Server. \| 2017-03-06 14:29:41 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2017-03-06 14:29:41 SC DTC Data \| Successfully connected. \| 2017-03-06 14:29:41 SC DTC Data \| Trading is not supported. \| 2017-03-06 14:29:41 SC DTC Data \| Restarting real-time data updates for symbol: NISS-NYSE \| 2017-03-06 14:29:41 SC DTC Data \| Restarting real-time data updates for symbol: NVOL-NYSE \| 2017-03-06 14:29:41 SC DTC Data \| Restarting real-time data updates for symbol: TICK-NYSE \| 2017-03-06 14:29:41 SC DTC Data \| Received security definition for symbol NISS-NYSE \| 2017-03-06 14:29:41 Not loading UserContributedStudies.dll. ACS Safe Mode enabled. \| 2017-03-06 14:29:41 SC DTC Data \| Received security definition for symbol NVOL-NYSE \| 2017-03-06 14:29:41 SC DTC Data \| Received security definition for symbol TICK-NYSE \| 2017-03-06 14:29:41 HD Request # 3 \| Out of order historical Intraday data. Timestamp before out of order data: 2016-11-17 02:06:48. First Timestamp of record being filtered out: 2016-11-17 02:04:45. \| 2017-03-06 14:29:52 Socket (6) \| Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData in c_BufferedSocket2::OnReceivedDataFromCore. \| 2017-03-06 14:29:56 * Socket (6) \| Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData in c_BufferedSocket2::OnReceivedDataFromCore. \| 2017-03-06 -596:-31:-23 * Socket (6) \| Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData in c_BufferedSocket2::OnReceivedDataFromCore. \| 2017-03-06 -596:-31:-23 * Socket (6) \| Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData in c_BufferedSocket2::OnReceivedDataFromCore. \| 2017-03-06 -596:-31:-23 * Socket (6) \| Socket gracefully closed by remote side. \| 2017-03-06 14:30:52 Socket (6) \| Received socket Close event \| 2017-03-06 14:30:52 Socket (6) \| Initiating close of socket by core. \| 2017-03-06 14:30:52 Socket (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-03-06 14:30:52 Socket (6) \| Closed. \| 2017-03-06 14:30:53 HD Request # 3 \| Error downloading historical Intraday data for ESZ6. The network socket has been closed. Retrying download. \| 2017-03-06 14:30:53 HD Request # 3 \| Received 5539961 records from 2016-11-08 23:02:54 to 2016-11-21 09:42:14 (12.4 days) and wrote 5539924 records for ESZ6 \| 2017-03-06 14:30:53 HD Request # 4 \| Downloading Intraday chart data for ESZ6 to the file ESZ6.scid. Service: ta \| 2017-03-06 14:30:53 HD Request # 4 \| Download start date-time: 2016-11-21 09:42:14.000 \| 2017-03-06 14:30:53 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2017-03-06 14:30:53 Socket (9) \| Creating socket. \| 2017-03-06 14:30:53 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2017-03-06 14:30:53 HD Request # 4 \| Sending historical data logon request message. \| 2017-03-06 14:30:53 HD Request # 4 \| Requesting Intraday data. Start date-time: 2016-11-21 09:42:14. Record interval: 0. Symbol: ESZ6 \| 2017-03-06 14:30:53 HD Request # 4 \| Decompressing data. \| 2017-03-06 14:30:53 HD Request # 4 \| Receiving Intraday data for ESZ6 starting at 2016-11-21 09:42:14 \| 2017-03-06 14:30:53 HD Request # 4 \| Timestamp of first Intraday data file record written: 2016-11-21 09:42:14 \| 2017-03-06 14:30:53 Socket (9) \| Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData in c_BufferedSocket2::OnReceivedDataFromCore. \| 2017-03-06 14:31:13 * Socket (9) \| Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData in c_BufferedSocket2::OnReceivedDataFromCore. \| 2017-03-06 14:31:13 *

[2017-03-06 19:46:52] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-06 19:52:39] #10 [Go To First Post]
sierrajuice - Posts: 17
done

[2017-03-06 20:50:27] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked at the issue on your system. At this point, we are suspecting this may be related to an issue on your system. After the Sierra Chart data files are copied over to your D Drive, restart your computer to correct the errors on the C drive. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-07 15:53:05] #12 [Go To First Post]
sierrajuice - Posts: 17
Same result.Is there a way for me to delete and reinstall without losing my chartbooks? i have sierra running direct with my transact feed and its working ok on 1522

[2017-03-07 17:33:17] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can follow the procedure here to reset Sierra Chart to a default state: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html But we do not think it is going to make a difference. Just give us about one day to think through this and add some additional logging to try to isolate the source of the problem. i have sierra running direct with my transact feed and its working ok on 1522 Not sure exactly what you mean by this. What is working OK? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-07 19:21:38] #14 [Go To First Post]
sierrajuice - Posts: 17
Thanks, I have your program running on a demo acct build 1522 with my transact feed and ES fine

[2017-03-07 23:02:25] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I have your program running on a demo acct build 1522 with my transact feed and ES fine It definitely should not matter what Transact account you are using. Is this running on the same computer and there is not a problem? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-08 00:46:59] #16 [Go To First Post]
sierrajuice - Posts: 17
yes on your demo runs fine on same computer The program you were working on yesterday still wont load correctly on same puter

[2017-03-09 06:31:07] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Continue to use the "demo". We still need more time to look into the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-09 14:17:47] #18 [Go To First Post]
sierrajuice - Posts: 17
thanks for continued effort

[2017-03-10 21:15:36] #19 [Go To First Post]
sierrajuice - Posts: 17
not sure if this helps but on friday i delete data on each symbol and now its happening on the other symbols also, which would make me believe has something to do with that. If you would like logs please let me know

[2017-03-13 03:34:05] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is no additional information we need. We expect by the end of the day Monday we will have a new release out which is going to have some more debugging information. Perhaps even solve it but that is less likely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-15 04:42:51] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have released a new version. Update with Help >> Download Prerelease. Let us know if you still observe the problem. If you do, post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-15 12:52:20] #22 [Go To First Post]
sierrajuice - Posts: 17
log sent

[2017-03-15 20:34:48] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
All we see is a Message Log full of messages like these: ZBM7 Renko 2t #2 \| Performing a full recalculation because it has been tagged. Chartbook: Indicies.cht \| 2017-03-15 08:39:09 Clearly you have a problem with references between charts. You may also have indirect circular references. This is the relevant help topic about this: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.9 There are no messages relating to downloading historical data. We need you to describe the problem that you are currently having. We see no evidence of the problem with "Exceptions" when downloading historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-15 22:50:58] #24 [Go To First Post]
sierrajuice - Posts: 17
New log sent and this is still the problem http://www.sierrachart.com/image.php?Image=1489617991658.png

[2017-03-16 03:26:33] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will need to contact you tomorrow and use a remote assistance session to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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