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Date/Time: Wed, 29 Jun 2022 00:27:51 +0000



Can't connect to CTS

View Count: 1095

[2013-08-14 14:23:12]
cloudchartist - Posts: 32
Hi I am simming for TopStep ad can't get Sierra to connect to CTS - I sent my Support Log & contacted TopStep support as well. Here is my error.

Active service: CTS T4 | 2013-08-13 21:38:35

Connecting to CTS T4 Simulation server. | 2013-08-13 21:40:24
Failed to login to CTS T4. Reason: LockedOut | 2013-08-13 21:40:27
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-13 21:40:27
To prevent further connection attempts, select File >> Disconnect. | 2013-08-13 21:40:27

[2013-08-14 16:25:25]
Sierra Chart - Max - Posts: 5144
This is an error from CTS T4, we cannot help with it. Your CTS Simulation account is locked out.
Sierra Chart Support
[2013-08-14 17:11:02]
Sierra Chart Engineering - Posts: 103496
Let Top Step Trader know you are getting this error:

Failed to login to CTS T4. Reason: LockedOut | 2013-08-13 21:40:27

They need to unlock your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-08-14 17:14:36

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