Support Board
Date/Time: Mon, 01 Sep 2025 21:58:04 +0000
Historical download not populating
View Count: 1296
| [2017-01-06 14:55:21] |
| User713273 - Posts: 409 |
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Before I start trading I open multiple charts containing option symbols. Recently I have found the charts are not populating. This has just recently started happening in the new year. Using IB symbol formats. |
| [2017-01-06 17:37:30] |
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Restart Sierra Chart, and open only one options chart, connect to the data feed, wait a couple of minutes, and post a copy of the Message Log following these instructions here: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Once again only open one chart and no others. We do not want to be bombarded by information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-06 17:38:01
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| [2017-01-09 15:33:09] |
| User713273 - Posts: 409 |
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Opened cached Intraday file: C:\SierraChart\Data\AMZN.scid | 2017-01-09 07:30:32 Opened cached Intraday file: C:\SierraChart\Data\TSLA.scid | 2017-01-09 07:30:32 Software version: 1460 | 2017-01-09 07:30:32 Uses New Spreadsheets | 2017-01-09 07:30:32 Usage end date: 2017-01-19 | 2017-01-09 07:30:32 Enabled for: Advanced Features. | 2017-01-09 07:30:32 Enabled for: Advanced Features 2. | 2017-01-09 07:30:32 Enabled for: Sierra Chart Historical Data Service. | 2017-01-09 07:30:32 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-09 07:30:32 Current selected Data/Trading service: Interactive Brokers | 2017-01-09 07:30:32 Chart Update Interval: 999 | 2017-01-09 07:30:32 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-01-09 07:30:32 2017-01-09 07:30:32 Local computer time | 2017-01-09 07:30:32 2017-01-09 15:30:32 Local computer time in UTC | 2017-01-09 07:30:32 2017-01-09 07:30:32 Local computer time in SC Time Zone | 2017-01-09 07:30:32 2017-01-09 15:30:11 Server time in UTC | 2017-01-09 07:30:32 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-01-09 07:30:32 Program path: C:\SierraChart\ | 2017-01-09 07:30:32 Data Files path: C:\SierraChart\Data\ | 2017-01-09 07:30:32 OS Version Number: 6.2 | 2017-01-09 07:30:32 Locale Setting: C | 2017-01-09 07:30:32 Interactive Brokers | Using primary service for historical data for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:18 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Reloading chart. | 2017-01-09 07:31:18 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-OPT-20170113-795-C-SMART-100-USD.dly | 2017-01-09 07:31:18 Interactive Brokers | Using primary service for historical data for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:19 Interactive Brokers | Starting real-time market data updates for: AMZN-OPT-20170113-795-C-SMART-100-USD. ID: 5 | 2017-01-09 07:31:19 Interactive Brokers | Subscribing to Symbol: AMZN, SecurityType: OPT, Expiration: 20170113, Exchange: SMART, Currency: USD, Multiplier: 100 | 2017-01-09 07:31:19 Interactive Brokers | Requesting security definition data for: AMZN-OPT-20170113-795-C-SMART-100-USD. ID: 5 | 2017-01-09 07:31:19 HD Request # 8 | Downloading Historical Daily chart data for AMZN-OPT-20170113-795-C-SMART-100-USD. Starting date: 1967-01-10. Service: ib | 2017-01-09 07:31:19 HD Request # 8 | Requesting 365 days of historical Daily data for AMZN-OPT-20170113-795-C-SMART-100-USD with end date 2017-01-09 | 2017-01-09 07:31:19 HD Request # 8 | Message from IB: Historical Market Data Service error message:No data of type EODChart is available for the exchange 'BEST' and the security type 'Option' and '1 y' and '1 day'. IB Error Code: 162. Request ID: 6. | 2017-01-09 07:31:19 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:19 HD Request # 8 | Daily download COMPLETE for AMZN-OPT-20170113-795-C-SMART-100-USD. Completion time: 0s. Unique request ID: 5 | 2017-01-09 07:31:19 Removed historical data download ID 5 | 2017-01-09 07:31:19 Message from IB: Requested market data is not subscribed.Error&BEST/OPT/Top&BEST/OPT/Top. IB Error Code: 354. Request ID: 5. Symbol: AMZN-OPT-20170113-795-C-SMART-100-USD. | 2017-01-09 07:31:19 Interactive Brokers | Using primary service for historical data for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:20 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Reloading chart. | 2017-01-09 07:31:20 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-OPT-20170113-795-C-SMART-100-USD.dly | 2017-01-09 07:31:20 Message from IB: Error validating request:-'bl' : cause - Historical data query end date/time string [49] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 7. | 2017-01-09 07:31:47 |
| [2017-01-09 18:52:53] |
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This is the problem: Message from IB: Requested market data is not subscribed.Error&BEST/OPT/Top&BEST/OPT/Top. IB Error Code: 354. Request ID: 5. Symbol: AMZN-OPT-20170113-795-C-SMART-100-USD. | 2017-01-09 07:31:19
Refer to: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#MarketDataNotSubscribed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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