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[2016-12-26 16:59:35] #1 [Go To First Post]
User799465 - Posts: 6
I have problems the data of my graphs does not load well the majority stays with November data inlcusive does not load the date of SC Data-All services (data)

[2016-12-26 17:15:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us the symbol of one of the charts. Only one of the symbols. Provide an image of the chart following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-27 14:41:53] #3 [Go To First Post]
User799465 - Posts: 6
http://www.sierrachart.com/image.php?Image=1482849618746.png

[2016-12-27 18:59:13] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we see the symbol you are using. Not sure how we can help with this because the data for that symbol is provided by Interactive Brokers and their system is no longer providing the historical Daily data. You should check with them about this. Not sure if this would help, but update Sierra Chart to the current version: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-28 15:07:09] #5 [Go To First Post]
User799465 - Posts: 6
I give a small explanation, the prolbem is that I made a indicator with 32 graphics of the ipc of Mexico but not all loaded properly some are left with data until November and I have to relod them every time I open the platform i even tried with the data SC_Data_All services because i made another indicators that i used for the NYSE and same thing happens, not all the charts load well, i have to realod them every time i opened the platform and a dont uderstand why them does not stay saved.

[2016-12-28 18:04:14] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
and I have to relod them every time I open the platform How exactly are you doing the "reload"? At the time you see a Historical Daily Chart that has missing data, tell us one of the symbols and only one of the symbols, and at that time provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog And tell us specifically what Date range is missing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-28 18:05:26

[2016-12-29 20:33:48] #7 [Go To First Post]
User799465 - Posts: 6
Software version: 1369 \| 2016-12-29 14:27:03 Uses New Spreadsheets \| 2016-12-29 14:27:03 Usage end date: 2017-03-04 \| 2016-12-29 14:27:03 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-12-29 14:27:03 Current selected Data/Trading service: Interactive Brokers \| 2016-12-29 14:27:03 Chart Update Interval: 500 \| 2016-12-29 14:27:03 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-12-29 14:27:03 2016-12-29 14:27:07 Local computer time \| 2016-12-29 14:27:03 2016-12-29 20:27:07 Local computer time in UTC \| 2016-12-29 14:27:03 2016-12-29 14:27:07 Local computer time in SC Time Zone \| 2016-12-29 14:27:03 2016-12-29 20:27:06 Server time in UTC \| 2016-12-29 14:27:03 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-12-29 14:27:03 Program path: C:\SierraChart-2\ \| 2016-12-29 14:27:03 Data Files path: C:\SierraChart-2\Data\ \| 2016-12-29 14:27:03 OS Version Number: 6.2 \| 2016-12-29 14:27:03 Locale Information: C \| 2016-12-29 14:27:03 Checking for new symbol settings for ib \| 2016-12-29 14:27:03 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-12-29 14:27:03 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-12-29 14:27:03 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-12-29 14:27:03 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-12-29 14:27:08 Symbol settings are up-to-date for ib \| 2016-12-29 14:27:09 Starting TWS auto-login thread. \| 2016-12-29 14:27:12 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2016-12-29 14:27:12 TWS auto-login thread ending. \| 2016-12-29 14:27:12 Socket (4) \| Connected. \| 2016-12-29 14:27:12 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2016-12-29 14:27:12 Interactive Brokers \| TWS server version: 76 \| 2016-12-29 14:27:12 Interactive Brokers \| Connected. Waiting for account information. \| 2016-12-29 14:27:12 IB Account information received. \| 2016-12-29 14:27:12 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-12-29 14:27:12 Interactive Brokers \| Connected to Live account. \| 2016-12-29 14:27:12 Interactive Brokers \| Year-Month last connected to Live account: 2016-12 \| 2016-12-29 14:27:12 Interactive Brokers \| Connected to data and trading server. \| 2016-12-29 14:27:12 Next valid order ID: 1 \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2016-12-29 14:27:12 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2016-12-29 14:27:12 Next valid order ID: 1 \| 2016-12-29 14:27:12 IB Account information received. \| 2016-12-29 14:27:12 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-12-29 14:27:12 Interactive Brokers \| Connected to Live account. \| 2016-12-29 14:27:12 Interactive Brokers \| Year-Month last connected to Live account: 2016-12 \| 2016-12-29 14:27:12 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-12-29 14:27:14 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-12-29 14:27:14 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-12-29 14:27:14 Interactive Brokers \| Requesting historical order fills for account U152. \| 2016-12-29 14:27:17 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2016-12-29 14:27:17 Interactive Brokers \| Received Open orders end message. \| 2016-12-29 14:27:18 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Chart #36 has tagged chart #35 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:25 Chart #36 has tagged chart #35 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:25 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: ALFAA-STK-MEXI. ID: 1 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: ALFAA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 HD Request # 2 \| Downloading Historical Daily chart data for ALFAA-STK-MEXI. Starting date: 2016-12-27. Service: ib \| 2016-12-29 14:27:34 HD Request # 2 \| Requesting 12 days of historical Daily data for ALFAA-STK-MEXI with end date 2017-01-08 \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: AMXL-STK-MEXI. ID: 3 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: AMXL, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: ASURB-STK-MEXI. ID: 4 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: ASURB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: OMAB-STK-MEXI. ID: 5 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: OMAB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: BIMBOA-STK-MEXI. ID: 6 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: BIMBOA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: CEMEXCPO-STK-MEXI. ID: 7 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: CEMEXCPO, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: ELEKTRA-STK-MEXI. ID: 8 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: ELEKTRA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: LALAB-STK-MEXI. ID: 9 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: LALAB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GAPB-STK-MEXI. ID: 10 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GAPB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: KOFL-STK-MEXI. ID: 11 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: KOFL, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GENTERA-STK-MEXI. ID: 12 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GENTERA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GFINBURO-STK-MEXI. ID: 13 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GFINBURO, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GFREGIOO-STK-MEXI. ID: 14 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GFREGIOO, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GFNORTEO-STK-MEXI. ID: 15 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GFNORTEO, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GMEXICOB-STK-MEXI. ID: 16 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GMEXICOB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GRUMAB-STK-MEXI. ID: 17 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GRUMAB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: GCARSOA1-STK-MEXI. ID: 18 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: GCARSOA1, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: bolsaa-STK-MEXI. ID: 19 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: bolsaa, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: IENOVA-STK-MEXI. ID: 20 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: IENOVA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: KIMBERA-STK-MEXI. ID: 21 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: KIMBERA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: LABB-STK-MEXI. ID: 22 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: LABB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: NEMAKA-STK-MEXI. ID: 23 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: NEMAKA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: MEXCHEM-STK-MEXI. ID: 24 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: MEXCHEM, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: OHLMEX-STK-MEXI. ID: 25 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: OHLMEX, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: livepol1-STK-MEXI. ID: 26 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: livepol1, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: SANMEXB-STK-MEXI. ID: 27 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: SANMEXB, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: PINFRAL-STK-MEXI. ID: 28 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: PINFRAL, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: TLEVICPO-STK-MEXI. ID: 29 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: TLEVICPO, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: AC-STK-MEXI. ID: 30 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: AC, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: WALMEX-STK-MEXI. ID: 31 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: WALMEX, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: volara-STK-MEXI. ID: 32 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: volara, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: ALSEA-STK-MEXI. ID: 33 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: ALSEA, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: FEMSAUBD-STK-MEXI. ID: 34 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: FEMSAUBD, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: alpeka-STK-MEXI. ID: 35 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: alpeka, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Interactive Brokers \| Starting real-time market data updates for: NAFTRAC.N-STK-MEXI. ID: 36 \| 2016-12-29 14:27:34 Interactive Brokers \| Subscribing to Symbol: NAFTRAC.N, SecurityType: STK, Expiration: , Exchange: MEXI, Currency: , Multiplier: \| 2016-12-29 14:27:34 NAFTRAC.N-STK-MEXI Daily #35 \| Performing a full recalculation because it has been tagged. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 NAFTRAC.N-STK-MEXI Daily #36 \| Reloading chart. \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Chart #36 has tagged chart #35 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #36 has tagged chart #35 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 NAFTRAC.N-STK-MEXI Daily #37 \| Reloading chart. \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 HD Request # 2 \| Processing historical data message from TWS \| 2016-12-29 14:27:34 HD Request # 2 \| Receiving historical Daily data for ALFAA-STK-MEXI starting at 2016-12-27 \| 2016-12-29 14:27:34 Writing historical Daily data for ALFAA-STK-MEXI to the file ALFAA-STK-MEXI.dly \| 2016-12-29 14:27:34 HD Request # 2 \| Received 5 records and wrote 3 records from 2016-12-22 00:00:00 to 2016-12-29 00:00:00. \| 2016-12-29 14:27:34 HD Request # 2 \| Received 5 records from 2016-12-27 00:00:00 to 2016-12-29 00:00:00 (3.0 days) and wrote 3 records for ALFAA-STK-MEXI \| 2016-12-29 14:27:34 HD Request # 2 \| Daily download COMPLETE for ALFAA-STK-MEXI. Completion time: 0s. Unique request ID: 1 \| 2016-12-29 14:27:34 Removed historical data download ID 1 \| 2016-12-29 14:27:34 HD Request # 3 \| Downloading Historical Daily chart data for AMXL-STK-MEXI. Starting date: 2016-12-22. Service: ib \| 2016-12-29 14:27:34 HD Request # 3 \| Requesting 17 days of historical Daily data for AMXL-STK-MEXI with end date 2017-01-08 \| 2016-12-29 14:27:34 NAFTRAC.N-STK-MEXI Daily #38 \| Reloading chart. \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Message from IB: Error reading request:Message type 37. Unable to parse data. java.lang.NumberFormatException: For input string: "STK". IB Error Code: 320. Request ID: 37. \| 2016-12-29 14:27:34 Socket (4) \| Closed. No error. \| 2016-12-29 14:27:34 Socket (4) \| Shutdown error. Windows error code 10054: Se ha forzado la interrupción de una conexión existente por el host remoto. \| 2016-12-29 14:27:34 Socket (4) \| Shutdown and closed. \| 2016-12-29 14:27:34 Connection to the external service has been lost. \| 2016-12-29 14:27:34 Chart #2 has tagged chart #36 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #2 has tagged chart #37 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #2 has tagged chart #38 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 ALFAA-STK-MEXI Daily #2 \| Reloading chart. \| 2016-12-29 14:27:34 Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Chart #2 has tagged chart #36 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #2 has tagged chart #37 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #2 has tagged chart #38 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #2 has tagged chart #36 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 Chart #2 has tagged chart #37 for full recalculation. Chartbook: MexiNewHighs (1).cht \| 2016-12-29 14:27:34 (Portion of Message Log removed) Date Time Of Last Edit: 2016-12-30 10:06:50

[2016-12-29 20:35:38] #8 [Go To First Post]
User799465 - Posts: 6
The way in which I uploaded the graph is selecting delete and download data another was in the EDIT tab selecting reload historical charts or using the function of reload all charts when I do with delete and download data it Works but I have to do it graph by graph And when I close and re-open the platform nothing is left behind so I have to reload each chart one by one again and again.

[2016-12-30 10:11:41] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not good. The problem is on the Interactive Brokers side and these are the relevant messages: Interactive Brokers \| Using primary service for historical data. \| 2016-12-29 14:27:34 Message from IB: Error reading request:Message type 37. Unable to parse data. java.lang.NumberFormatException: For input string: "STK". IB Error Code: 320. Request ID: 37. \| 2016-12-29 14:27:34 Socket (4) \| Closed. No error. \| 2016-12-29 14:27:34 Socket (4) \| Shutdown error. Windows error code 10054: Se ha forzado la interrupción de una conexión existente por el host remoto. \| 2016-12-29 14:27:34 * The first thing that we want you to do is to update Sierra Chart and see if the problem is resolved. This is an absolute necessity so please follow our instructions. Here are the instructions to do this: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If you continue to have the problem, you will need to report this to Interactive Brokers but in our experience, they will claim the problem is on our side. The last time this was investigated, it was abundantly clear that it was an issue on the Interactive Brokers side and they did not recognize it. This is one of the problems when working with Interactive Brokers. This is the message that you need to tell Interactive Brokers about: Error reading request:Message type 37. Unable to parse data. java.lang.NumberFormatException: For input string: "STK". If Interactive Brokers needs the log files, here are instructions: Interactive Brokers Trading Service: Procedure for Providing TWS Log Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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