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Direct MessagesDate/Time: Sun, 12 May 2024 02:43:48 +0000
Post From: hi
| [2016-12-30 10:11:41] |
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This is not good. The problem is on the Interactive Brokers side and these are the relevant messages: Interactive Brokers | Using primary service for historical data. | 2016-12-29 14:27:34
Message from IB: Error reading request:Message type 37. Unable to parse data. java.lang.NumberFormatException: For input string: "STK". IB Error Code: 320. Request ID: 37. | 2016-12-29 14:27:34 Socket (4) | Closed. No error. | 2016-12-29 14:27:34 Socket (4) | Shutdown error. Windows error code 10054: Se ha forzado la interrupción de una conexión existente por el host remoto. | 2016-12-29 14:27:34 * The first thing that we want you to do is to update Sierra Chart and see if the problem is resolved. This is an absolute necessity so please follow our instructions. Here are the instructions to do this: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If you continue to have the problem, you will need to report this to Interactive Brokers but in our experience, they will claim the problem is on our side. The last time this was investigated, it was abundantly clear that it was an issue on the Interactive Brokers side and they did not recognize it. This is one of the problems when working with Interactive Brokers. This is the message that you need to tell Interactive Brokers about: Error reading request:Message type 37. Unable to parse data. java.lang.NumberFormatException: For input string: "STK".
If Interactive Brokers needs the log files, here are instructions: Interactive Brokers Trading Service: Procedure for Providing TWS Log Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |