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Direct MessagesDate/Time: Mon, 29 Apr 2024 10:12:00 +0000
Please help me with the payment error
View Count: 1573
| [2016-11-15 04:16:04] |
| gold757 - Posts: 39 |
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(1)I tried to pay for more usage time by maestro debit card. But it appeared as invalid card number while it is actually valid. In your payment form, credit card only shows up as default not allowing to choose debit card which I guess is the reason for invalid card number. Please help me. I cannot function without Sierra Chart. Urgent! (2)If the problem persists, could you allow me to use chart for just one month without payment so that I can rearrange my card in the meantime? I was a faithful subscriber so far and will remain so in future too. |
| [2016-11-15 04:21:37] |
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Yes we can help you with all of this, just give us a few hours to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-15 09:04:25] |
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We want to confirm that you were not able to pay with your Maestro card through PayPal as well? We have extended your account by an additional two weeks for now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-15 09:05:04
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| [2016-11-16 01:15:11] |
| gold757 - Posts: 39 |
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My Maestro debit card didn't work with Paypal. I tried to get it through for Paypal without success. I will try again and let you know the result. And many thanks for two week extension.
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| [2016-11-16 02:51:41] |
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Give us a little time to look into this and we will get back to. If necessary we will give you an additional two-week time extension.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-21 20:56:40] |
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Have you tried using your Maestro card through the Dalpay payment option listed here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 04:41:15] |
| gold757 - Posts: 39 |
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I tried my maestro card through Dalpay option this morning as suggested above and it still didn't get thru. Could you give me additional two week extension? I am now preparing a visa card of my own and several more days ahead before completion I guess. Once I get it, I will pay for the free period of extended time that was given on my account recently plus future usage time. Many thanks in advance.
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| [2016-12-01 05:06:11] |
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OK thank you. This time extension is now done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-16 11:14:16] |
| gold757 - Posts: 39 |
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Urgent Could you possibly give me a little more extension? much obliged. I was told yesterday that I have to apply for visa card all over again as an issuing error took place in the process of making my card. sorry for giving you confusing story again but the things are as such here ridiculous with me. No matter what the reason,if I don't obtain it within two weeks, I will have my brother pay for the subscription or will wire-transfer one year subscription fee to your bank account from my bank. much, much obliged.
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| [2016-12-16 11:48:42] |
| gold757 - Posts: 39 |
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To avoid any possible misunderstanding, here is my attachment to above explanation: Please take me as I am. I am not requesting additional extension for the purpose of getting free weeks and save some money for that poor, miserable behavior. Your discretion would be greatly appreciated on this issue. I become such a dummy without sierra chart in the matter of trading. Thanks again, many many thanks
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| [2016-12-16 17:47:45] |
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We have extended your account by 15 days. Let us know if you need more.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-19 00:51:34] |
| gold757 - Posts: 39 |
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I got the visa at last and gave it a trial test to see it get through seamlessly. I can rest assured now. Many thanks.
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| [2016-12-19 16:32:05] |
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OK good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-04 03:32:16] |
| gold757 - Posts: 39 |
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Happy New Year to everyone of you!! I need to install Sierra Chart on two more desktops. Let me know how to install them within my present account and how to pay. |
| [2017-01-04 04:34:42] |
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You just simply install them and login to them using your Sierra Chart Account Name Password. You can download Sierra Chart from here: https://www.sierrachart.com/index.php?page=doc/download.php Did you need to use them at the same time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-04 04:35:33
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| [2017-01-27 01:03:47] |
| gold757 - Posts: 39 |
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intraday chart of HKG33 ends at 17:15:00 no exception so far. But yesterday it kept on moving until 22:25:00. Did it happen as a one time episode or the data feeding time changed up to 22:25:00?
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| [2017-01-27 03:27:39] |
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The term "yesterday" is nondescriptive to us. We need exact dates. On 2017-1-26 Hong Kong time, there is trading up until 21:25. Also, we cannot answer your question because this is CFD data from FXCM. We do not know the reason why data is provided at certain times and not at other times if there is variation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-06 08:49:00] |
| gold757 - Posts: 39 |
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Today I tried to pay for renewal of my present subscription by adding funds to my account. I didn't succeed in doing so anyhow. Attempted payment didn't get through to your system. I guess it is almost identical problem as occurred a few month ago, not sure though. Could you give me some several days of extension over my present suscription? I will be able to find a way to resolve this issue in the interim before expiry. thanks and obliged.
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| [2017-04-06 09:31:51] |
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We are extending your account now. Let us know if you want us to send you a PayPal payment request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-13 19:05:27] |
| gold757 - Posts: 39 |
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Today I was advised from my bank that a newly arranged mastercard will come out next Wednesday on April 20. Could you kindly give me a couple more days of extension of usage time so that I can use the chart until April 20 before I pay with the card? Sorry for giving you extra job with the last minute hurry of mine. This time will be hopefully the last one as far as the lazy action is concerned on my side. Good Friday and nice weekend to you all!!
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| [2017-04-13 21:45:53] |
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We have extended your account. Your Current Usage Time Ending Date is now on 2017-04-20 23:59:59
Sierra Chart Support |
| [2017-04-19 12:37:55] |
| gold757 - Posts: 39 |
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I am awefully sorry for having to make a second request for extension. Here in Korea, credit cards are delivered in person by a delivery man called quick service. my bank telephoned me and I got surprised that he was stolen credit cards on his way to delivery in a subway station. The bank man told me to pick it up in person at Seoul branch on next Monday. I have no choice but appear in person to pick up my card on Monday as advised by my bank. I don't know how to say sorry to you for this perplexing situation. I'd appreciate you if you understand what I am telling you and extend my usage time one more time. Just in case, I'd like it to be by next Tuesday. Many, many thanks in advance for your patience and generosity and sorry about that.
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| [2017-04-19 17:22:44] |
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We have extended your account by 10 additional days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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