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Direct MessagesDate/Time: Tue, 07 May 2024 21:26:22 +0000
EUREX data
View Count: 749
| [2016-11-07 07:52:24] |
| User337791 - Posts: 23 |
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Hello, I have noticed a few problems with the sierra chart real-time Eurex data this morning. The volumes displayed are way off and the data is not updating correctly in terms of best bid/offer. Is it a general problem? or a Barchart data feed problem?
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| [2016-11-07 07:58:46] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 07:59:09] |
| User337791 - Posts: 23 |
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Just a continuation of the previous post....the candlestick highs and lows are a bit off as well and not aligned with the tick size increment for the products (FGBL, FESX), however the market profile seems to display no problem...thanks
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| [2016-11-07 08:02:12] |
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Tell us one of the symbols you notice this with. Only tell us one symbol and no other. Also post an image of a chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 08:03:35] |
| User337791 - Posts: 23 |
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the 10-year BUND (GGZ16)
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| [2016-11-07 08:07:16] |
| User337791 - Posts: 23 |
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http://www.sierrachart.com/image.php?Image=1478505968136.png
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| [2016-11-07 08:09:23] |
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We see no indication of any problem in regards to the volume, Bid and Ask prices, and pricing: http://www.sierrachart.com/image.php?Image=1478505931832.png This also makes no sense whatsoever: .the candlestick highs and lows are a bit off as well and not aligned with the tick size increment for the products
There simply is no problem like this with the data feed. There never has been. Open a new chart for the symbol. You should not see any problem like this in a new chart. Must be something about the studies or settings you are using causing something like this or there is a misinterpretation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-07 08:09:56
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| [2016-11-07 08:20:08] |
| User337791 - Posts: 23 |
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If you have Eurex ladders pls check that the data is not updating as it used to the previous weeks. We might be trading 162.10 offer for example in the BUND and the chart is still showing 11s or 9s. Also have a look at the high and low of day. For example the Bund high is 162.15 but the barchart data gives 14 as the high. Eurostoxx low is 82 and barchart is 83
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| [2016-11-07 09:16:43] |
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OK we will have to look at this more closely and let Barchart know about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 09:20:11] |
| User337791 - Posts: 23 |
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Just to let you know, I checked other EUREX products like the DAX or BUXL and everything is perfect with them....thanks
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| [2016-11-07 12:54:58] |
| User337791 - Posts: 23 |
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Hey guyz any luck with Barchart and the data feed? Highs and lows still not correct and the volumes (candlestick, bid/ask) are still way off what the market is showing (eurex.com). Sorry for not being patient but it affects my trading plan...thank you!
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| [2016-11-07 17:52:03] |
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Not yet. This is a very subtle issue which takes time to look into and understand.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 18:01:18] |
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We see zero indication of this at all: Also have a look at the high and low of day. For example the Bund high is 162.15 but the barchart data gives 14 as the high.
If the values of a chart bar are incorrect tell us the Date-Time of that bar, the timeframe of that bar and the time zone and what value is incorrect about it and how you are coming to that conclusion. This is not true and we do not know how you are coming to this conclusion: Highs and lows still not correct and the volumes (candlestick, bid/ask) are still way off what the market is showing (eurex.com).
This is not really clear for us: . We might be trading 162.10 offer for example in the BUND and the chart is still showing 11s or 9s.
We need 100 percent specific information about this. At this point in time being there are no other reports of any problems with the EUREX data, other symbols are fine, and nothing you have said has been observed or confirmed, it appears as though you are coming to an incorrect conclusion. And although we are looking at the data we see on the server, there is no reason why the data is going to be different on the client side. It will be the same. Try re-downloading the historical data following the instructions in help topic 2.1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 You will see that it should be completely identical. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-07 18:06:45
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| [2016-11-07 18:24:08] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-07 18:24:30
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