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[2016-10-19 03:35:20] #1 [Go To First Post]
User104854 - Posts: 441
Hi. I have a main pc computer with 2 monitors that I connect to. I also have a laptop that I've been connecting to separately and using it for another monitor at the same time. I've had both connected at the same time quite often but tonight it is not allowing me to connect to the laptop. Can you help so I can have them both running again at the same time? Thanks.

[2016-10-19 04:29:31] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The question is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: http://www.sierrachart.com/index.php?l=helpdetails62.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-10-19 19:11:22] #3 [Go To First Post]
User104854 - Posts: 441
It looks like it's not connecting to the data server. Here are the notes from the log below. Like I said it worked fine last week. I'm not sure what to do. Reading Internal Order ID file. \| 2016-10-19 11:34:10 Reading Trade Orders file. \| 2016-10-19 11:34:10 Reading Trade Positions file. \| 2016-10-19 11:34:10 Software version: 1473 \| 2016-10-19 11:34:10 Uses New Spreadsheets \| 2016-10-19 11:34:10 Usage end date: 2016-11-09 \| 2016-10-19 11:34:10 Enabled for: Advanced Features. \| 2016-10-19 11:34:10 Enabled for: Advanced Features 2. \| 2016-10-19 11:34:10 Enabled for: Sierra Chart Historical Data Service. \| 2016-10-19 11:34:10 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-10-19 11:34:10 Current selected Data/Trading service: GAIN Capital/OEC \| 2016-10-19 11:34:10 Chart Update Interval: 500 \| 2016-10-19 11:34:10 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-10-19 11:34:10 2016-10-19 11:34:15 Local computer time \| 2016-10-19 11:34:10 2016-10-19 18:34:15 Local computer time in UTC \| 2016-10-19 11:34:10 2016-10-19 11:34:15 Local computer time in SC Time Zone \| 2016-10-19 11:34:10 2016-10-19 18:34:15 Server time in UTC \| 2016-10-19 11:34:10 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-10-19 11:34:10 Program path: C:\SierraChart\ \| 2016-10-19 11:34:10 Data Files path: C:\SierraChart\Data\ \| 2016-10-19 11:34:10 OS Version Number: 6.2 \| 2016-10-19 11:34:10 Locale Setting: C \| 2016-10-19 11:34:10 Created the DTC Protocol server. \| 2016-10-19 11:34:10 DTC Protocol Server listening on port 11099. \| 2016-10-19 11:34:10 Created the DTC Protocol historical data server. \| 2016-10-19 11:34:10 HD Server Manager \| Listening on port 11098 \| 2016-10-19 11:34:10 Checking for new symbol settings for oec \| 2016-10-19 11:34:10 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-10-19 11:34:10 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-10-19 11:34:10 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-10-19 11:34:10 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-10-19 11:34:16 Symbol settings are up-to-date for oec \| 2016-10-19 11:34:16 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| Connected. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| Starting TLS 1.2 connection. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| SSL connection established. \| 2016-10-19 11:34:20 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| Closed. No error. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| SSL has been shut down. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 11:34:20 GainCapital FIX Trading socket (4) \| Shutdown and closed. \| 2016-10-19 11:34:20 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 11:34:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 11:34:20 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 11:34:20 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 11:34:20 GAIN Capital/OEC \| Disconnected from the FAST market data server. \| 2016-10-19 11:34:20 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 11:34:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 11:34:20 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-10-19 11:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-10-19 11:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 11:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-10-19 11:34:21 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 11:34:23 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 11:34:23 GainCapital FIX Trading socket (5) \| Connected. \| 2016-10-19 11:34:23 GainCapital FIX Trading socket (5) \| Starting TLS 1.2 connection. \| 2016-10-19 11:34:23 GainCapital FIX Trading socket (5) \| SSL connection established. \| 2016-10-19 11:34:24 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 11:34:24 GainCapital FIX Trading socket (5) \| Closed. No error. \| 2016-10-19 11:34:24 GainCapital FIX Trading socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 11:34:24 GainCapital FIX Trading socket (5) \| SSL has been shut down. \| 2016-10-19 11:34:24 GainCapital FIX Trading socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 11:34:24 GainCapital FIX Trading socket (5) \| Shutdown and closed. \| 2016-10-19 11:34:24 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 11:34:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 11:34:24 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 11:34:24 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 11:34:24 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 11:34:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 11:34:24 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| Connected. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| Starting TLS 1.2 connection. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| SSL connection established. \| 2016-10-19 11:34:27 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| Closed. No error. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| SSL has been shut down. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 11:34:27 GainCapital FIX Trading socket (6) \| Shutdown and closed. \| 2016-10-19 11:34:27 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 11:34:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 11:34:27 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 11:34:27 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 11:34:27 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 11:34:27 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 11:34:27 File >> Disconnect selected. \| 2016-10-19 11:34:27 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 11:34:27 A request for the latest software update has been made. \| 2016-10-19 12:05:48 * The update is being downloaded in the background. When it is complete, you will be prompted. \| 2016-10-19 12:05:48 * HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-10-19 12:05:48 HTTP connection to www.sierrachart.com:80 (22) \| Connected. \| 2016-10-19 12:05:48 There is no new version available. \| 2016-10-19 12:05:48 * HTTP connection to www.sierrachart.com:80 (22) \| Closed. No error. \| 2016-10-19 12:05:53 HTTP connection to www.sierrachart.com:80 (22) \| Shutdown and closed. \| 2016-10-19 12:05:53 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| Connected. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| Starting TLS 1.2 connection. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| SSL connection established. \| 2016-10-19 12:08:45 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| Closed. No error. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| SSL has been shut down. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 12:08:45 GainCapital FIX Trading socket (25) \| Shutdown and closed. \| 2016-10-19 12:08:45 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 12:08:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 12:08:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 12:08:45 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 12:08:45 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 12:08:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 12:08:45 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 12:08:48 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 12:08:48 GainCapital FIX Trading socket (26) \| Connected. \| 2016-10-19 12:08:48 GainCapital FIX Trading socket (26) \| Starting TLS 1.2 connection. \| 2016-10-19 12:08:48 GainCapital FIX Trading socket (26) \| SSL connection established. \| 2016-10-19 12:08:49 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 12:08:49 GainCapital FIX Trading socket (26) \| Closed. No error. \| 2016-10-19 12:08:49 GainCapital FIX Trading socket (26) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 12:08:49 GainCapital FIX Trading socket (26) \| SSL has been shut down. \| 2016-10-19 12:08:49 GainCapital FIX Trading socket (26) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 12:08:49 GainCapital FIX Trading socket (26) \| Shutdown and closed. \| 2016-10-19 12:08:49 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 12:08:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 12:08:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 12:08:49 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 12:08:49 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 12:08:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 12:08:49 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| Connected. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| Starting TLS 1.2 connection. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| SSL connection established. \| 2016-10-19 12:08:52 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| Closed. No error. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| SSL has been shut down. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 12:08:52 GainCapital FIX Trading socket (27) \| Shutdown and closed. \| 2016-10-19 12:08:52 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 12:08:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 12:08:52 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 12:08:52 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 12:08:52 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 12:08:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 12:08:52 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-19 12:08:55 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-19 12:08:55 GainCapital FIX Trading socket (28) \| Connected. \| 2016-10-19 12:08:55 GainCapital FIX Trading socket (28) \| Starting TLS 1.2 connection. \| 2016-10-19 12:08:55 GainCapital FIX Trading socket (28) \| SSL connection established. \| 2016-10-19 12:08:55 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 12:08:56 GainCapital FIX Trading socket (28) \| Closed. No error. \| 2016-10-19 12:08:56 GainCapital FIX Trading socket (28) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-19 12:08:56 GainCapital FIX Trading socket (28) \| SSL has been shut down. \| 2016-10-19 12:08:56 GainCapital FIX Trading socket (28) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-19 12:08:56 GainCapital FIX Trading socket (28) \| Shutdown and closed. \| 2016-10-19 12:08:56 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-19 12:08:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-19 12:08:56 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-19 12:08:56 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-19 12:08:56 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 12:08:56 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-19 12:08:56 File >> Disconnect selected. \| 2016-10-19 12:08:57 GAIN Capital/OEC \| Disconnected. \| 2016-10-19 12:08:57

[2016-10-19 20:08:02] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: GainCapital FIX Trading: Sending the Logon message. \| 2016-10-19 12:08:56 GainCapital FIX Trading socket (28) \| Closed. No error. \| 2016-10-19 12:08:56 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-10-19 20:41:42] #5 [Go To First Post]
User104854 - Posts: 441
Looks like that fixed it. Thank you.

[2016-10-20 13:50:12] #6 [Go To First Post]
User104854 - Posts: 441
Now this morning I am unable to connect again. I saw some sort of notice that I had a payment due which I made. Now I'm not so sure as my first payment was made on Sept 25 and it hasn't been a month yet. Can you check this on my account please?

[2016-10-20 13:52:25] #7 [Go To First Post]
User104854 - Posts: 441
Why does it take so long for someone to get back to me on this? Is there a quicker way to reach someone?

[2016-10-20 16:51:42] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the proper place for an issue like this. Definitely connection problems are the responsibility of Gain Capital to help you with. Our documentation makes that clear: http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Your Sierra Chart account is fine. There is not a problem with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-10-20 16:54:23] #9 [Go To First Post]
User104854 - Posts: 441
I've got it now. It's frustrating when they're pointing the finger at you and you're pointing it at them. They finally admitted that it's an issue on their end. Thank you.

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