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Date/Time: Sat, 18 May 2024 00:47:48 +0000



Post From: 2 Computers

[2016-10-19 19:11:22]
User104854 - Posts: 441
It looks like it's not connecting to the data server. Here are the notes from the log below. Like I said it worked fine last week. I'm not sure what to do.

Reading Internal Order ID file. | 2016-10-19 11:34:10
Reading Trade Orders file. | 2016-10-19 11:34:10
Reading Trade Positions file. | 2016-10-19 11:34:10
Software version: 1473 | 2016-10-19 11:34:10
Uses New Spreadsheets | 2016-10-19 11:34:10
Usage end date: 2016-11-09 | 2016-10-19 11:34:10
Enabled for: Advanced Features. | 2016-10-19 11:34:10
Enabled for: Advanced Features 2. | 2016-10-19 11:34:10
Enabled for: Sierra Chart Historical Data Service. | 2016-10-19 11:34:10
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-19 11:34:10
Current selected Data/Trading service: GAIN Capital/OEC | 2016-10-19 11:34:10
Chart Update Interval: 500 | 2016-10-19 11:34:10
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-10-19 11:34:10
2016-10-19 11:34:15 Local computer time | 2016-10-19 11:34:10
2016-10-19 18:34:15 Local computer time in UTC | 2016-10-19 11:34:10
2016-10-19 11:34:15 Local computer time in SC Time Zone | 2016-10-19 11:34:10
2016-10-19 18:34:15 Server time in UTC | 2016-10-19 11:34:10
Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-10-19 11:34:10
Program path: C:\SierraChart\ | 2016-10-19 11:34:10
Data Files path: C:\SierraChart\Data\ | 2016-10-19 11:34:10
OS Version Number: 6.2 | 2016-10-19 11:34:10
Locale Setting: C | 2016-10-19 11:34:10

Created the DTC Protocol server. | 2016-10-19 11:34:10
DTC Protocol Server listening on port 11099. | 2016-10-19 11:34:10
Created the DTC Protocol historical data server. | 2016-10-19 11:34:10
HD Server Manager | Listening on port 11098 | 2016-10-19 11:34:10
Checking for new symbol settings for oec | 2016-10-19 11:34:10
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-10-19 11:34:10
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-10-19 11:34:10
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-10-19 11:34:10
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-10-19 11:34:16
Symbol settings are up-to-date for oec | 2016-10-19 11:34:16

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | Connected. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | SSL connection established. | 2016-10-19 11:34:20
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | Closed. No error. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 11:34:20
GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-10-19 11:34:20
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 11:34:20
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 11:34:20
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 11:34:20
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 11:34:20
GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-10-19 11:34:20
GAIN Capital/OEC | Disconnected. | 2016-10-19 11:34:20
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 11:34:20
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-10-19 11:34:21
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-10-19 11:34:21
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 11:34:21
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-10-19 11:34:21

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 11:34:23
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 11:34:23
GainCapital FIX Trading socket (5) | Connected. | 2016-10-19 11:34:23
GainCapital FIX Trading socket (5) | Starting TLS 1.2 connection. | 2016-10-19 11:34:23
GainCapital FIX Trading socket (5) | SSL connection established. | 2016-10-19 11:34:24
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 11:34:24
GainCapital FIX Trading socket (5) | Closed. No error. | 2016-10-19 11:34:24
GainCapital FIX Trading socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 11:34:24
GainCapital FIX Trading socket (5) | SSL has been shut down. | 2016-10-19 11:34:24
GainCapital FIX Trading socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 11:34:24
GainCapital FIX Trading socket (5) | Shutdown and closed. | 2016-10-19 11:34:24
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 11:34:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 11:34:24
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 11:34:24
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 11:34:24
GAIN Capital/OEC | Disconnected. | 2016-10-19 11:34:24
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 11:34:24

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | Connected. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | Starting TLS 1.2 connection. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | SSL connection established. | 2016-10-19 11:34:27
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | Closed. No error. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | SSL has been shut down. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 11:34:27
GainCapital FIX Trading socket (6) | Shutdown and closed. | 2016-10-19 11:34:27
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 11:34:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 11:34:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 11:34:27
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 11:34:27
GAIN Capital/OEC | Disconnected. | 2016-10-19 11:34:27
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 11:34:27
File >> Disconnect selected. | 2016-10-19 11:34:27
GAIN Capital/OEC | Disconnected. | 2016-10-19 11:34:27
A request for the latest software update has been made. | 2016-10-19 12:05:48 *
The update is being downloaded in the background. When it is complete, you will be prompted. | 2016-10-19 12:05:48 *
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-10-19 12:05:48
HTTP connection to www.sierrachart.com:80 (22) | Connected. | 2016-10-19 12:05:48
There is no new version available. | 2016-10-19 12:05:48 *
HTTP connection to www.sierrachart.com:80 (22) | Closed. No error. | 2016-10-19 12:05:53
HTTP connection to www.sierrachart.com:80 (22) | Shutdown and closed. | 2016-10-19 12:05:53

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | Connected. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | Starting TLS 1.2 connection. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | SSL connection established. | 2016-10-19 12:08:45
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | Closed. No error. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | SSL has been shut down. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 12:08:45
GainCapital FIX Trading socket (25) | Shutdown and closed. | 2016-10-19 12:08:45
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 12:08:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 12:08:45
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 12:08:45
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 12:08:45
GAIN Capital/OEC | Disconnected. | 2016-10-19 12:08:45
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 12:08:45

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 12:08:48
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 12:08:48
GainCapital FIX Trading socket (26) | Connected. | 2016-10-19 12:08:48
GainCapital FIX Trading socket (26) | Starting TLS 1.2 connection. | 2016-10-19 12:08:48
GainCapital FIX Trading socket (26) | SSL connection established. | 2016-10-19 12:08:49
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 12:08:49
GainCapital FIX Trading socket (26) | Closed. No error. | 2016-10-19 12:08:49
GainCapital FIX Trading socket (26) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 12:08:49
GainCapital FIX Trading socket (26) | SSL has been shut down. | 2016-10-19 12:08:49
GainCapital FIX Trading socket (26) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 12:08:49
GainCapital FIX Trading socket (26) | Shutdown and closed. | 2016-10-19 12:08:49
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 12:08:49
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 12:08:49
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 12:08:49
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 12:08:49
GAIN Capital/OEC | Disconnected. | 2016-10-19 12:08:49
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 12:08:49

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | Connected. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | Starting TLS 1.2 connection. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | SSL connection established. | 2016-10-19 12:08:52
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | Closed. No error. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | SSL has been shut down. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 12:08:52
GainCapital FIX Trading socket (27) | Shutdown and closed. | 2016-10-19 12:08:52
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 12:08:52
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 12:08:52
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 12:08:52
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 12:08:52
GAIN Capital/OEC | Disconnected. | 2016-10-19 12:08:52
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 12:08:52

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-19 12:08:55
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-19 12:08:55
GainCapital FIX Trading socket (28) | Connected. | 2016-10-19 12:08:55
GainCapital FIX Trading socket (28) | Starting TLS 1.2 connection. | 2016-10-19 12:08:55
GainCapital FIX Trading socket (28) | SSL connection established. | 2016-10-19 12:08:55
GainCapital FIX Trading: Sending the Logon message. | 2016-10-19 12:08:56
GainCapital FIX Trading socket (28) | Closed. No error. | 2016-10-19 12:08:56
GainCapital FIX Trading socket (28) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-19 12:08:56
GainCapital FIX Trading socket (28) | SSL has been shut down. | 2016-10-19 12:08:56
GainCapital FIX Trading socket (28) | SSL object has been freed. SSL state is now disconnected. | 2016-10-19 12:08:56
GainCapital FIX Trading socket (28) | Shutdown and closed. | 2016-10-19 12:08:56
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-19 12:08:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-19 12:08:56
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-19 12:08:56
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-19 12:08:56
GAIN Capital/OEC | Disconnected. | 2016-10-19 12:08:56
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-19 12:08:56
File >> Disconnect selected. | 2016-10-19 12:08:57
GAIN Capital/OEC | Disconnected. | 2016-10-19 12:08:57