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Direct MessagesDate/Time: Sat, 27 Apr 2024 07:57:56 +0000
Continuing Support Ticket #1
View Count: 729
| [2016-10-13 04:54:10] |
| brown555 - Posts: 35 |
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I changed Max Intraday data to load to 186 in Global settings, I changed Chart Settings days to load to 60, then did the Delete all data and download, and SC downloaded 9 years of intraday data (Date range in file changed to 2007) for each symbol. My SSD filled up with all that data I didn't want on my PC and crashed my computer. Do you have any suggestions [3] 2016-10-13 03:39:33 UTC | By : Sierra Chart Support | Status : Open You really need to post this on the Support Board. Also refer to: Interactive Brokers Trading Service: Using Sierra Chart Historical Data [2] 2016-10-13 01:24:39 UTC | By : Sierra Chart Support | Status : Open 1. To view more historical data refer to the documentation here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Also refer to the Interactive Brokers Historical Data Issues and Solutions section here: Interactive Brokers Trading Service: Interactive Brokers Historical Data Issues and Solutions 2. Post questions, problems, and suggestions relating to the Sierra Chart software and services on the Sierra Chart Support Board. To post a message on the Support Board, click on this link: https://www.sierrachart.com/SupportBoard.php (on the board click on "How to Post a Message for Support") You will *definitely* receive a response from Sierra Chart Support on the Support Board. We handle most of the software and services support on the Support Board to maintain efficiency, have more questions and responses publicly available, organize messages cleanly, support the easy attachment of images and files, and to be aware of what Sierra Chart account is being used. The Support Board is much more reliable and organized than e-mail (if your message came by email). The Support Board is monitored by engineers and you will get the best quality and superior level of support there. Whether you are a user, broker or reseller, use the Support Board as it allows us to serve you efficiently and reliably. Copy the text of your message and paste it on the Support Board if there is no reply to it here. After copying the message, you can paste the message on the Support Board by right clicking in the message box where you type your message and select the "Paste" command. [1] 2016-10-13 01:13:26 UTC | By : brown555 | Status : Open Hey guys - I can't get hardly any intraday data (Data/Trade Service: Interactive Brokers). When I click Chart Settings > Main Settings i have number of days set to load at 60, but the 'Date Range In File' starts at 2016-09-25, so I'm only getting a couple of weeks of intraday data. I can't change the date range in file either. (I can change it, but it doesn't accept the changes). I tried troubleshooting with the documentation on your website, but nothing I did worked. |
| [2016-10-13 05:00:19] |
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What you described here is an impossibility: I changed Max Intraday data to load to 186 in Global settings, I changed Chart Settings days to load to 60, then did the Delete all data and download, and SC downloaded 9 years of intraday data (Date range in file changed to 2007) for each symbol.
Select Global Settings >> Data/Trade Service Settings. Make sure the following two settings: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload Do not exceed 186. And tell us what symbols data was downloaded for. We need the exact symbols. Or just give us one or two of them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-13 05:02:57] |
| brown555 - Posts: 35 |
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Nevermind. I did a restart and the data must have compressed on my SSD cause I have the space left I did before, and all the data is loading in SC
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