Support Board
Date/Time: Fri, 09 May 2025 12:07:36 +0000
Data not updating, Gain Capital/OEC user
View Count: 926
| [2016-10-03 11:32:34] |
| RMF2 - Posts: 43 |
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I'm a Gain Capital/OEC user and my data is not updating today. I was unable to connect to the server, at first. I updated to version 1466 and this restored my connection but data is still not downloading. I tried changing the symbol to two digit dates but this did not restore functionality. Please advise. Thank you. |
| [2016-10-03 12:45:03] |
| RMF2 - Posts: 43 |
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I updated to version 1467. Data is still not updating. Changed "Chart Data Type" to Intraday Chart. No change. Performed "Delete All Data And Download". Chart error appeared: Download Failed. Message Log shows: FIX reject reason: Unknown contract. I re-entered symbol in Chart Settings using the Find button and performed "Delete All Data And Download". No change. Please advise. Thank you. |
| [2016-10-03 16:33:51] |
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Tell us one of the symbols that is not updating and only one of the symbols. After that provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 16:53:53] |
| RMF2 - Posts: 43 |
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Symbol: ZSX16 Message Log: Software version: 1467 | 2016-10-03 12:51:31 Uses New Spreadsheets | 2016-10-03 12:51:31 Usage end date: 2017-02-04 | 2016-10-03 12:51:31 Enabled for: Advanced Features. | 2016-10-03 12:51:31 Enabled for: Advanced Features 2. | 2016-10-03 12:51:31 Enabled for: Sierra Chart Historical Data Service. | 2016-10-03 12:51:31 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-03 12:51:31 Current selected Data/Trading service: GAIN Capital/OEC | 2016-10-03 12:51:31 Chart Update Interval: 125 | 2016-10-03 12:51:31 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-10-03 12:51:31 2016-10-03 12:51:31 Local computer time | 2016-10-03 12:51:31 2016-10-03 16:51:31 Local computer time in UTC | 2016-10-03 12:51:31 2016-10-03 12:51:31 Local computer time in SC Time Zone | 2016-10-03 12:51:31 2016-10-03 16:45:06 Server time in UTC | 2016-10-03 12:51:31 Local computer UTC time and Server UTC time difference: 19 seconds. | 2016-10-03 12:51:31 Program path: C:\SierraChart\ | 2016-10-03 12:51:31 Data Files path: C:\SierraChart\Data\ | 2016-10-03 12:51:31 OS Version Number: 6.1 | 2016-10-03 12:51:31 Locale Setting: C | 2016-10-03 12:51:31 File >> Disconnect selected. | 2016-10-03 12:51:39 GainCapital FIX Trading: DisconnectFIX called. | 2016-10-03 12:51:39 GainCapital FIX Trading: Sending a Logout message. | 2016-10-03 12:51:39 GainCapital FAST Data: Sending a Logout message. | 2016-10-03 12:51:39 GAIN Capital/OEC | Disconnected. | 2016-10-03 12:51:39 GainCapital FIX Trading: Received a Logout message. | 2016-10-03 12:51:40 GainCapital FIX Trading socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-03 12:51:40 GainCapital FIX Trading socket (5) | SSL has been shut down. | 2016-10-03 12:51:40 GainCapital FIX Trading socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-10-03 12:51:40 GainCapital FIX Trading socket (5) | Shutdown and closed. | 2016-10-03 12:51:40 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 12:51:40 GainCapital FAST Data socket (6) | Closed. No error. | 2016-10-03 12:51:40 GainCapital FAST Data socket (6) | Shutdown and closed. | 2016-10-03 12:51:40 GainCapital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2016-10-03 12:51:40 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-10-03 12:51:40 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 12:51:41 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 12:51:41 GainCapital FIX Trading socket (10) | Connected. | 2016-10-03 12:51:41 GainCapital FIX Trading socket (10) | Starting TLS 1.2 connection. | 2016-10-03 12:51:41 GainCapital FIX Trading socket (10) | SSL connection established. | 2016-10-03 12:51:43 GainCapital FIX Trading: Sending the Logon message. | 2016-10-03 12:51:43 GainCapital FIX Trading | Connected to trading server. | 2016-10-03 12:51:43 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2016-10-03 12:51:43 GainCapital FAST Data socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 12:51:43 GainCapital FAST Data socket (11) | Connected. | 2016-10-03 12:51:43 GainCapital FAST Data: Sending the Hello message. | 2016-10-03 12:51:43 GainCapital FAST Data: Sending the Logon message. | 2016-10-03 12:51:43 GAIN Capital/OEC | Connected to data and trading server. | 2016-10-03 12:51:43 GAIN Capital/OEC | Starting real-time market data updates for: ZSX16. ID: 1 | 2016-10-03 12:51:43 GAIN Capital/OEC | Requesting security definition data for: ZSX16. ID: 1 | 2016-10-03 12:51:43 Symbol Error - ZSX16 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-10-03 12:51:43 Symbol Error - ZSX16 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-10-03 12:51:43 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2016-10-03 12:51:51 |
| [2016-10-03 17:04:13] |
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For reasons which we do not completely understand, the two digit years in symbols are not working on your Gain Capital account. We have no trouble ourselves using symbol ZSX16. Give us about 30 minutes to release a new version which will use single-digit years in symbols. This will be version 1468. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 17:05:51
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| [2016-10-03 18:08:46] |
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Refer to this posting here: Notice: Conversion to Two Digit Years for Gain Capital/OEC Trading Service Users | Post: 100471 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 19:27:51] |
| RMF2 - Posts: 43 |
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Updated to version 1468. How can I restore the past Cumulative Delta data that was in the ZSX16 file?
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| [2016-10-03 19:33:33] |
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We are not really understanding this or understand the purpose of the question. What is the problem you are having? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 19:43:17] |
| RMF2 - Posts: 43 |
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Prior to updating to version 1467 (and then to 1468), my ZSX16 charts included cumulative delta information going back to the start of the contract. After updating the software, cumulative delta data is no longer appearing on the chart.
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| [2016-10-03 19:51:10] |
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Follow through the instructions here to re-download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Re-download all of the data in the chart and also make sure to first update the Symbol Settings as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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