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Direct MessagesDate/Time: Wed, 08 May 2024 00:21:17 +0000
Data Analysis
View Count: 1626
| [2016-10-17 08:17:09] |
| User94740 - Posts: 333 |
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yes, I would be interested.
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| [2016-10-17 08:25:46] |
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OK good we are contacting them now about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-17 08:25:55
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| [2016-10-17 09:12:26] |
| User94740 - Posts: 333 |
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will they be contacting me?
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| [2016-10-17 12:32:27] |
| User94740 - Posts: 333 |
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sc, I need to know what these people think about the challenge and how long it would take to fix such a simple issue, before I contact somebody else. thx
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| [2016-10-17 16:39:03] |
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If you are looking for a fast response, it would be best that you find someone else: https://www.sierrachart.com/index.php?page=doc/SierraChartStudyAndSystemProgrammers.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 16:57:01] |
| User94740 - Posts: 333 |
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do you have a time estimate when I could expect a response? I will keep looking for outside help, but it would be great, if whoever is looking at the situation could contact me as soon as possible. thx! PS I have additional work as well which I would like to discuss with whomever Date Time Of Last Edit: 2016-10-17 17:02:03
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| [2016-10-17 17:08:09] |
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We are sending their email address to you by email now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-21 16:30:28] |
| User94740 - Posts: 333 |
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sc, is it possible you can provide the code for the study "Highest High/Lowest Low Over N Bars", because the code in file studies7.cpp does not produce the same result. Please see attachments chart study representation to studies7.cpp http://www.sierrachart.com/image.php?Image=1477067184632.png chart study representation to current studies http://www.sierrachart.com/image.php?Image=1477067299401.png as you will notice, the highs and lows in the studies7.cpp do not match correctly with the highs and lows. thx! |
| [2016-10-21 17:43:18] |
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Your account is a high support account and we are going to require a higher price per month for further support. We are removing the long-term user discount from your account which is all we need to do. Anyway, the answer to your question is that one of those study graphs is displaced and the other one is not. This might be because of the Subgraph >> Displacement setting: http://www.sierrachart.com/index.php?page=doc/ChartStudies.html#Displacement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-21 17:46:43
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| [2016-10-21 17:49:53] |
| User94740 - Posts: 333 |
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thank you for the answer. Regarding my account: how many and what type questions am I allowed a month in order to keep my long-term user discount? |
| [2016-10-21 18:07:24] |
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Just to be clear, we did give you the answer in post #33. Reload this page for the current content. There is no way we can answer the question in post #34, it depends upon the amount of time and difficulty. We are already at a loss on your account. So we are just trying to make up for the loss and try to keep it under control. Anyway, we are planning an announcement that the long-term user discount is going to be removed for all users and replaced with a different type of discount. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-21 18:08:14
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| [2016-10-21 18:12:31] |
| User94740 - Posts: 333 |
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I wish you would have told me before about such consequences. I understand you have to control your costs. I will refrain from bothering you anymore about such things. When do you expect to come out with the announcement about a different type of discount? I imagine it will have to do with support. Date Time Of Last Edit: 2016-10-21 18:17:49
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| [2016-10-25 03:05:11] |
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What users pay for Sierra Chart compared to the cost of support is tiny. As a practical matter the discount we provide is a very insignificant. Like USD10 a month. This can hardly be called a "consequence" and as we said we are going to be removing the long-term user discount and replacing it with another type of discount that you would still be entitled to. So in effect, removing the discount is almost next to meaningless as a practical matter. We have provided you a lot of support in the past, and we can see there is now once again an increased burden on us, and we do not want to just simply ignore you. We can help you within reason but we cannot afford to do that with any discounts. We expect the change to come about in the next couple of weeks. It will be the same type of discount as previously based upon the number of months purchased at once. Or we may just lower Sierra Chart's price to a lower price per month with no discounts at all. We also have to take into consideration that some users are very costly to us and those users are going to have to pay extra. On this board, our cost is at least 100 USD per hour and when the time that this takes away from our other development, the cost can theoretically be multiple times higher. And there was even more time we spent on your account when we were discussing you with the programmer we referred you to. And that programmer took the time to review your questions and then you said you figured it out in your own. Nevertheless, there is all of this time that has been spent on your account. Think about the dirt cheap prices you are paying for Sierra Chart . This simply does not come close to covering this. And none of this has anything to do with general improvements to Sierra Chart. It is all user specific stuff. This is why our policy is we simply do not provide programming help or formula programming help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-25 03:23:07
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| [2016-10-25 15:51:15] |
| User94740 - Posts: 333 |
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I understand the software is quite inexpensive and I have watched the software grow over the years. Certainly I have my moments as a user who fails to fathom the depth of all the software's possibilities and limitations. In one sense it is priced for beginners, but beginners have questions which costs time=money and even long-time users can have questions. I acknowledge sc is striving to provide an affordable, reliable product with a limited amount of support and I will do my best to be more thorough in understanding your software and documentation. I wrote to the recommended programmer about two things, but the one challenge is not solved in entirety, because of the inaccuracy of float type variables. Certainly I needed to keep searching for an answer while your recommendation said they needed a few days before they could put the code in the debugger, but as far as I could tell from their email, they understood. They mentioned they also needed time to look at sierra chart ACSIL, because they had only a limited understanding. But, currently we are corresponding about another situation and I certainly appreciate your referral and find it a great service to have third party support. I can recommend sc to all because you do take the time to help, but if help costs too much, then your product certainly loses value. I hope you find the right balance. Thank you again and hope to gain your respect. Date Time Of Last Edit: 2016-10-25 17:30:13
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| [2016-11-07 18:46:02] |
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Regarding the inaccuracy of floating-point variables, refer to to this function for a solution: http://www.sierrachart.com/index.php?page=doc/ACSIL_Members_Functions.html#scFormattedEvaluate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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