Support Board
Date/Time: Sat, 05 Jul 2025 18:29:19 +0000
Missing Log Files
View Count: 700
| [2016-05-27 19:06:04] |
| User713273 - Posts: 409 |
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Hi- Im running a total of 3 different equities and using a custom study to place orders. We are getting the following messages in SC message log, while running the strategy. Whenever these messages come order updates dont come from TWS to SC, and messages written by the strategy to the message log also dont appear Interactive Brokers | Stopping automatic Trade Position updates for account: DU27* | 2016-05-27 11:02:20 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: DU27* | 2016-05-27 11:02:20 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-05-27 11:02:20 Interactive Brokers | Received Trade Positions download end message for account DU27* | 2016-05-27 11:02:20 Any advice on this would be great. Thx Date Time Of Last Edit: 2016-05-27 19:10:33
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| [2016-05-27 19:29:30] |
| User713273 - Posts: 409 |
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Response from IB on this xxxx999- Hi- Im using a third party provider and getting the below logged in my trade log from IB. Whenever these messages come order updates dont come from TWS to my third party provider. Interactive Brokers ; Stopping automatic Trade Position updates for account: DU27* ; 2016-05-27 11:02:20 Interactive Brokers ; Requesting Trade Positions snapshot and updates (IB account data updates) for account: DU27* ; 2016-05-27 11:02:20 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. ; 2016-05-27 11:02:20 Interactive Brokers ; Received Trade Positions download end message for account DU27* ; 2016-05-27 11:02:20 Any advice on this issue would be great, Joshua B: The message " API client has been unsubscribed from account data" indicates that an active subscription for account values has been cancelled. Joshua B: After which no further updates about changes in account or portfolio values would be sent Joshua B: That can occur for several reasons, most commonly because the account subscription was cancelled by the API client. Joshua B: Or it could happen if there is a extended disconnection. |
| [2016-05-27 19:30:43] |
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Whenever these messages come order updates dont come from TWS to SC
Those messages are completely unrelated to this. Refer to:http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#TradingRelatedIssues messages written by the strategy to the message log also dont appear
You will have to debug this yourself. This is not within the scope of our support. It is a problem with the custom study.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-27 19:31:21
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