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[2016-08-11 15:02:29] #50 [Go To First Post]
User713273 - Posts: 409
Let us know when you see the issue where you see the Internal Position Quantity being synchronized to the Service Position Quantity. First time this has occurred in a while. Please advise. thx ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2016-08-11 06:35:06.151 Requesting Open orders from trading service Unspecified None Order 2016-08-11 06:34:51.324 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order status update 118210 11273 Stop 22 Sell 2.29 Canceled U1644808 Close Order 2016-08-11 06:34:51.239 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order status update 118211 11274 Limit 22 Sell 2.97 Canceled U1644808 Close Order 2016-08-11 06:34:51.139 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 118210 11273 Stop 22 Sell 2.29 Pending Cancel U1644808 Close Order 2016-08-11 06:34:51.138 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 118211 11274 Limit 22 Sell 2.97 Pending Cancel U1644808 Close Order 2016-08-11 06:34:50.969 TSLA-OPT-20160812-227.5-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 Order 2016-08-11 06:34:43.472 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118211 11274 Limit 22 Sell 2.97 Open U1644808 Close 22 Order 2016-08-11 06:34:43.272 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118210 11273 Stop 22 Sell 2.29 Open U1644808 Close 22 Order 2016-08-11 06:34:43.020 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-11 06:34:00 118211 Limit 22 Sell 2.97 Order Sent U1644808 Close 22 Order 2016-08-11 06:34:43.019 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-11 06:34:00 118210 Stop 22 Sell 2.29 Order Sent U1644808 Close 22 Fill 2016-08-11 06:34:42.970 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 18 Buy Filled 2.70 22 U1644808 Open 22 0000ef3a.57ac6915.01.01 Order 2016-08-11 06:34:42.969 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 22. Previous: 4 Unspecified U1644808 Order 2016-08-11 06:34:42.968 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 22 Buy Filled 2.70 22 U1644808 Open 4 Fill 2016-08-11 06:34:42.850 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Open 2.70 4 U1644808 Open 4 0000ef3a.57ac6914.01.01 Order 2016-08-11 06:34:42.849 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 4. Previous: 3 Unspecified U1644808 Fill 2016-08-11 06:34:42.499 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Open 2.58 3 U1644808 Open 3 00014988.57ac61f0.01.01 Order 2016-08-11 06:34:42.498 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 3. Previous: 2 Unspecified U1644808 Order 2016-08-11 06:34:42.400 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118209 11272 Market 22 Buy Open 2.75 2 U1644808 Open 2 Fill 2016-08-11 06:34:42.398 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Pending Open 2.75 2 U1644808 Open 2 0000e031.57ac5eb6.01.01 Order 2016-08-11 06:34:42.397 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 2. Previous: 1 Unspecified U1644808 Order 2016-08-11 06:34:42.391 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118209 11272 Market 22 Buy Pending Open 2.75 1 U1644808 Open 1 Fill 2016-08-11 06:34:42.389 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Order Sent 2.75 1 U1644808 Open 1 0000e031.57ac5eb5.01.01 Order 2016-08-11 06:34:42.388 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 1. Previous: 0 Unspecified U1644808 Order 2016-08-11 06:34:41.777 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-11 06:34:00 118209 Market 22 Buy Order Sent U1644808 Open Order 2016-08-11 06:11:57.849 Requesting Open orders from trading service Unspecified None Order 2016-08-11 06:11:52.837 Connected to server Unspecified None


Attachment Deleted.

[2016-08-11 15:21:37] #51 [Go To First Post]
User713273 - Posts: 409
Did update to 1453 last night.

[2016-08-11 17:33:30] #52 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked the Trade Activity Log over and this is the relevant message: Order 2016-08-11 06:34:50.969 TSLA-OPT-20160812-227.5-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 This is clearly a case where the TWS did not send the Trade Position update and Sierra Chart reset its Trade Position Quantity for the symbol back to 0 which was the last received Service Position Quantity for the symbol. You have to insist that Interactive Brokers resolves this for you. This has been an ongoing problem for years. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-11 17:35:12

[2016-08-11 18:44:48] #53 [Go To First Post]
User713273 - Posts: 409
Communication w/ IB API team today, confused on what direction I should go from here. Siteng J: The log file shows the same behavior as we checked before Siteng J: Sierra chart invoked the function to request for account information before the connection has been fully established Siteng J: So there is a kind of competing session that no account data was returned eggnog999: When u say connection are you referring to full fill on order? Siteng J: No, when Sierra CHarts connects to TWS Siteng J: If you want to see this in the log, I can show you eggnog999: sure Siteng J: They just need to put in a wait of something so that only makes requests when the connection is fully established Siteng J: Open that file, search for "<- 6-2-1-U1644808" Siteng J: That is the request to get account information Siteng J: If you look at several lines below that, you should also see messages like "Market data farm connection is OK..." Siteng J: Those messages actually can be considered as a flag that shows the connection is successful Siteng J: Since the request came before those messages, no account data has been sent back through out the entire API connection session Siteng J: Here is a successful example: try to search for "<- 6-2-1-DU273679" Siteng J: This is the request to account data for your paper trading account Siteng J: You should see that request was sent after the messages "Market data farm connection is OK..." appeared in the log Siteng J: So account information and portfolio information was sent back by TWS immediately after the request was sent

[2016-08-12 05:00:57] #54 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will contact Interactive Brokers and beat them up on this. This is not an acceptable solution. It is unreliable and only leads to various consequences. Really this whole thing is unbelievable. They should not for a second even consider putting the responsibility for something this on the client side. The solution must be on the server side. They understand their own server and need to implement a solution. If we implemented the DTC server in Sierra Chart with such flaws, it would be unreliable and there will be kinds of problems. Now you can see why there are so many problems with TWS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-12 05:03:26

[2016-08-12 13:46:43] #55 [Go To First Post]
User713273 - Posts: 409
Great, thanks for the effort. Just a note, it did work as needed today, although I lowered the overall allotment size of the trade, Ive noticed that typically this error will occur when using larger allotment sizes. Thanks again, look forward to hearing back.

[2016-08-12 16:45:02] #56 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Therefore, it is questionable that the solution that Interactive Brokers has said would even help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-14 21:02:07] #57 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As we began to look into this, we made a small change on our side that may help. The Trade Position data updates will not be started when using Interactive Brokers until five seconds after the connection like they are with all of the other trading services. This will be out in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-14 21:04:04

[2016-08-16 19:31:02] #58 [Go To First Post]
User713273 - Posts: 409
HI thanks for the update. I assume release 1454 is the update? Also, we have very fast trades, sometimes lasting as little as 4 seconds sometimes, will this new update affect this?

[2016-08-16 19:39:10] #59 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes the change was made in version 1454. But we still think you can occasionally have the problem and Interactive Brokers will need to correct this because we are not doing anything further in this regard. Fast trades will not be affected by the change we made. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-30 14:01:16] #60 [Go To First Post]
User713273 - Posts: 409
But we still think you can occasionally have the problem and Interactive Brokers will need to correct this because we are not doing anything further in this regard. Have updated to Version 1454. I'm disappointed this is still an issue as I have spent a year building an automated trading system and have been limited to only taking one trade and on top of that have to manually attach child orders. You have spoke before about speaking to IB about this, has this been done? What can I do from here? ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2016-08-30 06:16:39.310 Connected to server Unspecified None Order 2016-08-30 06:16:44.306 Requesting Open orders from trading service Unspecified None Order 2016-08-30 06:32:21.529 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-30 06:32:00 367 Market 11 Buy Order Sent U1644808 Open Order 2016-08-30 06:32:23.231 TSLA-OPT-20160902-215-C Updated Internal Position Quantity to 4. Previous: 0 Unspecified U1644808 Fill 2016-08-30 06:32:23.232 TSLA-OPT-20160902-215-C-SMART-100-USD IB order fill (execution) 367 11406 Market 4 Buy Order Sent 2.20 4 U1644808 Open 4 000149c1.57c569bd.01.01 Order 2016-08-30 06:32:23.246 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 367 11406 Market 11 Buy Pending Open 2.20 4 U1644808 Open 4 Order 2016-08-30 06:32:23.295 TSLA-OPT-20160902-215-C Updated Internal Position Quantity to 11. Previous: 4 Unspecified U1644808 Fill 2016-08-30 06:32:23.296 TSLA-OPT-20160902-215-C-SMART-100-USD IB order fill (execution) 367 11406 Market 7 Buy Pending Open 2.20 11 U1644808 Open 11 000126e2.57c575e0.01.01 Order 2016-08-30 06:32:23.297 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 367 11406 Market 11 Buy Filled 2.20 11 U1644808 Open 11 Order 2016-08-30 06:32:23.496 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-30 06:32:00 368 Stop 11 Sell 1.76 Order Sent U1644808 Close 11 Order 2016-08-30 06:32:23.497 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-30 06:32:00 369 Limit 11 Sell 2.42 Order Sent U1644808 Close 11 Order 2016-08-30 06:32:23.860 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 368 11407 Stop 11 Sell 1.76 Open U1644808 Close 11 Order 2016-08-30 06:32:23.919 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 369 11408 Limit 11 Sell 2.42 Open U1644808 Close 11 Order 2016-08-30 06:32:31.300 TSLA-OPT-20160902-215-C Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 Order 2016-08-30 06:32:31.378 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 369 11408 Limit 11 Sell 2.42 Pending Cancel U1644808 Close Order 2016-08-30 06:32:31.379 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 368 11407 Stop 11 Sell 1.76 Pending Cancel U1644808 Close Order 2016-08-30 06:32:31.581 TSLA-OPT-20160902-215-C-SMART-100-USD IB order status update 369 11408 Limit 11 Sell 2.42 Canceled U1644808 Close Order 2016-08-30 06:32:31.597 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-30 06:32:00 370 Market 11 Buy Order Sent U1644808 Open Order 2016-08-30 06:32:31.628 TSLA-OPT-20160902-215-C-SMART-100-USD IB order status update 368 11407 Stop 11 Sell 1.76 Canceled U1644808 Close Order 2016-08-30 06:32:31.972 TSLA-OPT-20160902-215-C Updated Internal Position Quantity to 2. Previous: 0 Unspecified U1644808 Fill 2016-08-30 06:32:31.973 TSLA-OPT-20160902-215-C-SMART-100-USD IB order fill (execution) 370 11409 Market 2 Buy Order Sent 2.19 2 U1644808 Open 2 0000e663.57c57661.01.01 Order 2016-08-30 06:32:31.974 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 370 11409 Market 11 Buy Pending Open 2.19 2 U1644808 Open 2 Order 2016-08-30 06:32:32.066 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 370 11409 Market 11 Buy Open 2.19 2 U1644808 Open 2 Order 2016-08-30 06:32:32.067 TSLA-OPT-20160902-215-C-SMART-100-USD IB order fill (execution) 370 11409 Market 11 Buy Filled 2.19 11 U1644808 Open 2 Order 2016-08-30 06:32:32.068 TSLA-OPT-20160902-215-C Updated Internal Position Quantity to 11. Previous: 2 Unspecified U1644808 Fill 2016-08-30 06:32:32.069 TSLA-OPT-20160902-215-C-SMART-100-USD IB order fill (execution) 370 11409 Market 9 Buy Filled 2.19 11 U1644808 Open 11 0000e663.57c57662.01.01 Order 2016-08-30 06:32:32.129 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-30 06:32:00 371 Stop 11 Sell 1.75 Order Sent U1644808 Close 11 Order 2016-08-30 06:32:32.130 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-08-30 06:32:00 372 Limit 11 Sell 2.41 Order Sent U1644808 Close 11 Order 2016-08-30 06:32:32.393 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 371 11410 Stop 11 Sell 1.75 Open U1644808 Close 11 Order 2016-08-30 06:32:32.446 TSLA-OPT-20160902-215-C-SMART-100-USD IB Open Order update 372 11411 Limit 11 Sell 2.41 Open U1644808 Close 11 Order 2016-08-30 06:32:40.062 TSLA-OPT-20160902-215-C Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 Order 2016-08-30 06:32:40.172 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 372 11411 Limit 11 Sell 2.41 Pending Cancel U1644808 Close Order 2016-08-30 06:32:40.187 TSLA-OPT-20160902-215-C-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 371 11410 Stop 11 Sell 1.75 Pending Cancel U1644808 Close Order 2016-08-30 06:32:40.266 TSLA-OPT-20160902-215-C-SMART-100-USD IB order status update 372 11411 Limit 11 Sell 2.41 Canceled U1644808 Close Order 2016-08-30 06:32:40.328 TSLA-OPT-20160902-215-C-SMART-100-USD IB order status update 371 11410 Stop 11 Sell 1.75 Canceled U1644808 Close Order 2016-08-30 06:32:55.202 Requesting Open orders from trading service Unspecified None

[2016-08-30 19:03:24] #61 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have sent this message to Interactive Brokers: Message to Interactive Brokers about Position Updates Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-31 02:31:30] #62 [Go To First Post]
User713273 - Posts: 409
Great, thx. Hopefully resolve is forthcoming.

[2016-09-01 07:09:53] #63 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
With what version did this occur with? Did you update to the latest release because we did make a change that should have helped with this. Refer to our response here about this: Message to Interactive Brokers about Position Updates \| Post: 98341 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-09-01 13:38:49] #64 [Go To First Post]
User713273 - Posts: 409
Yes aware the change was made, am currently running version 1454. Issue did not occur yesterday but today it again reappeared. ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2016-09-01 06:15:07.556 Connected to server Unspecified None Order 2016-09-01 06:15:12.558 Requesting Open orders from trading service Unspecified None Order 2016-09-01 06:32:05.402 TSLA-OPT-20160902-210-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-09-01 06:32:00 408 Market 33 Buy Order Sent U1644808 Open Order 2016-09-01 06:32:06.691 TSLA-OPT-20160902-210-P-SMART-100-USD IB order fill (execution) 408 11417 Market 33 Buy Filled 1.60 33 U1644808 Open Order 2016-09-01 06:32:06.692 TSLA-OPT-20160902-210-P Updated Internal Position Quantity to 33. Previous: 0 Unspecified U1644808 Fill 2016-09-01 06:32:06.693 TSLA-OPT-20160902-210-P-SMART-100-USD IB order fill (execution) 408 11417 Market 33 Buy Filled 1.60 33 U1644808 Open 33 0000e742.57c8129b.01.01 Order 2016-09-01 06:32:06.894 TSLA-OPT-20160902-210-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-09-01 06:32:00 409 Stop 33 Sell 1.36 Order Sent U1644808 Close 33 Order 2016-09-01 06:32:06.895 TSLA-OPT-20160902-210-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 \| Option Trader \| sc.SubmitOrder \| Bar start Date-Time: 2016-09-01 06:32:00 410 Limit 33 Sell 1.76 Order Sent U1644808 Close 33 Order 2016-09-01 06:32:07.425 TSLA-OPT-20160902-210-P-SMART-100-USD IB Open Order update 409 11418 Stop 33 Sell 1.36 Open U1644808 Close 33 Order 2016-09-01 06:32:07.441 TSLA-OPT-20160902-210-P-SMART-100-USD IB Open Order update 410 11419 Limit 33 Sell 1.76 Open U1644808 Close 33 Order 2016-09-01 06:32:14.690 TSLA-OPT-20160902-210-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 Order 2016-09-01 06:32:14.987 TSLA-OPT-20160902-210-P-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 410 11419 Limit 33 Sell 1.76 Pending Cancel U1644808 Close Order 2016-09-01 06:32:15.003 TSLA-OPT-20160902-210-P-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 \| Option Trader 409 11418 Stop 33 Sell 1.36 Pending Cancel U1644808 Close Order 2016-09-01 06:32:15.128 TSLA-OPT-20160902-210-P-SMART-100-USD IB order status update 410 11419 Limit 33 Sell 1.76 Canceled U1644808 Close Order 2016-09-01 06:32:15.269 TSLA-OPT-20160902-210-P-SMART-100-USD IB order status update 409 11418 Stop 33 Sell 1.36 Canceled U1644808 Close Order 2016-09-01 06:32:30.002 Requesting Open orders from trading service Unspecified None

[2016-09-01 17:40:07] #65 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To be sure you have the latest change, update to 1457 using Help >> Download Prerelease: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-09-01 22:27:44] #66 [Go To First Post]
User713273 - Posts: 409
Updated to 1457. Your computer should be using a quad core CPU with 16 gigabytes of memory for the best performance We are running a quad core CPU currently with 8 gigabytes of memory. I do notice the issue arises when we use larger contract sizes for trades. Do you recommend adding 8 GB of RAM to possibly improve performance when using larger allotment size for trades? Thx

[2016-09-02 00:34:09] #67 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see CPU capabilities or memory size as having any effect at all on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-09-09 18:43:51] #68 [Go To First Post]
User713273 - Posts: 409
Hi, has there been any more thoughts/discussions on this topic? Thx

[2016-09-09 19:01:16] #69 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are still having a problem with Trade Position Updates not being received from Interactive Brokers, then Interactive Brokers needs to examine the log files when you have this problem in the newer versions of Sierra Chart and tell us what the issue is. We still maintain very clearly that the position of Interactive Brokers is wrong and they need to solve this problem on their side. For them to claim the issue is something that we need to solve is complete and total insanity. We will say this publicly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-09 19:02:43

[2016-09-09 20:24:36] #70 [Go To First Post]
User713273 - Posts: 409
No issues, just curious if more ongoing conversations have been had. We do not see CPU capabilities or memory size as having any effect at all on this. We did have many more issues when running a computer with less overall processing speed. Transaction time on trades almost tripled and API issue seemed to happen much more frequent. This was noticed as our main computer was in the shop being worked on and during that time used a less capable computer. This computer has been fixed and no issues came about this entire week, we will also be adding in more ram to possibly help with transaction time. On a separate note, , we have very quick trades and time-to-market is imperative, what is the timeframe of receiving an alert via spreadsheet when SC.Submit order then populates in the trade activity log. Are there any functions in SC that would allow processing of trades to occur at a faster rate? Or better question what can we do to ensure we have the fastest transaction time moving forward? Thanks again

[2016-09-11 22:35:26] #71 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you have this problem with not receiving Trade Position updates you need to ask Interactive Brokers about this. For the best performance do not use Spreadsheets and use ACSIL completely. You can also decrease the Chart Update Interval: General Settings Window: Chart Update Interval (Global Settings >> General Settings >> General >> Update Intervals) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-11 22:35:56

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