Support Board
Date/Time: Wed, 14 May 2025 20:10:45 +0000
Trade DOM not acting properly
View Count: 2181
| [2016-04-07 18:13:24] |
| John M - Posts: 171 |
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I set up a bracket trade in the DOM for ES_F. It does this with other symbols too. It executes but then does not show the executed position in the POS Qty@Price window nor on the DOM list. It does show the stops in the DOM list. When the trade is finished, it does not show the P/L nor the DailyPL in the DOM trade window. Also, the trade lines are not showing up in the chart at all. If I am in simulation mode the charts reflect the lines properly. What's going on here ? Thank you. |
| [2016-04-07 19:05:32] |
| John M - Posts: 171 |
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Ok, did a full reboot of SC, the DOM is acting properly but the disparity between Simulation and actual trades still occurs on the chart. In Simulation mode the position and stop lines are displayed on the chart. In live trading, they are not. This is reproducible. I am trading in only one account on Interactive Brokers, not the full group under the fiduciary account which controls 4 accounts at once. What's up with this ? Thank you. |
| [2016-04-07 19:17:01] |
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Do you see the Position for the Symbol and Trade Account in Trade >> Trade Orders and Positions >> Positions? When you say "trade lines", what exactly do you mean? Open order, Position, or order fill? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-07 20:48:03] |
| John M - Posts: 171 |
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All of the above. Position Open Order and Order Fill while the trade is active. Yes, they are shown in the Trade>>Trade Orders and Positions>> Positions window but not on the chart window itself. In simulation trade, it displays in the chart window properly. If I do a trade order using the Interactive Brokers Fxxxxxx account in the SC Trade Window/DOM that executes trades in ALL the eligible accounts and it displays properly in the chart. BUT it does NOT do so if an individual Uxxxxxx account is selected in the Trade/DOM window. That is a problem as I manage 7 different accounts for different clients and purposes. 4 of those accounts are qualified for Futures trading, the other 3 are not. They all have different needs. This should simply work for each separate account as it does for the unified accounts. It works properly in the DOM window for an individual account so why can it not work in the chart for an individual account ? |
| [2016-04-08 04:04:45] |
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When you see the Position on the Trade >> Trade Orders and Positions >> Positions window but not on the chart window itself, look closely at the Symbol, Trade Account and Position Quantity. The Symbol and Trade Account need to match the Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-08 04:05:19
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| [2016-04-08 04:21:21] |
| John M - Posts: 171 |
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They all match, I'm looking at it right now with an active bracket order. The DOM matches the Trade>>Trade Orders etc, perfectly but there are no order indications whatsoever on the Chart that the DOM is related to. this is for a single account Uxxxxxx in Interactive Brokers, not a Fxxxxx account that groups all the accounts together. I can give you screenshots if you want to see it. |
| [2016-04-08 04:24:06] |
| John M - Posts: 171 |
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Also, I am placing the order via the Trading DOM from the Chart. It's the only chart open and a single account. Date Time Of Last Edit: 2016-04-08 04:24:27
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| [2016-04-08 04:31:16] |
| John M - Posts: 171 |
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Additionally, If I right click on the chart to place a limit order, for example, it places the order but the allocation is to ALL ACCOUNTS, ie Advisor, not to a specified account. I can only do a specified account via the Trade DOM and that does not reflect in the chart. The only thing reflected in the chart is if it is an Advisor/All Accounts trade. |
| [2016-04-08 04:54:54] |
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It is clear at this point what the problem is. You are looking at the wrong Trade Window for the chart and the actual Trade Window for the chart is not set to the correct account. Refer to: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-08 04:55:17
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| [2016-04-08 16:00:52] |
| John M - Posts: 171 |
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With only 1 Chart open and the Trading DOM open for that single open chart, will the Positions/Open Orders be displayed on the chart for any selected account or only one account specific to that chart? If so, how does one choose what account the chart is looking at so it will properly display the Positions/Open Orders ? I have only 1 chart open and the Trading DOM for that chart is open. It will only display the Positions/Open Orders in the chart for one specific account. I can enter and cancel orders and they are displayed properly on the chart. All orders are then cancelled and closed. I then change the account in the Trading DOM to a different account, enter orders for the new account and the Positions/Open Orders are NOT displayed on the chart. All orders are cancelled and closed. If I change back to the account that was displayed previously, it will display Positions/Open Orders in the chart again. This is a repeatable event. I am not in Simulation mode, these are live accounts. I invite support to join me live and try it for themselves. |
| [2016-04-08 17:30:40] |
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You need to open the Trade Window for that chart and set the Trade Account for it as you require. First, follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#OpeningTradeWindow And then here: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount All of this is very simple. You cannot expect to change the Trade Account on one Chart or Trade DOM and expect another one to automatically change. This will not happen. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-08 17:31:58
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| [2016-04-08 18:03:37] |
| John M - Posts: 171 |
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I have no problem opening just one chart. --> only 1 chart is open, nothing else.<-- I have no problem opening the trade window for --> the only chart that is open <--. I have no problem selecting from the the accounts available in -->the only trade window that is open for the only chart that is open<--. There is only one Chart open. 1 Chart. 1 trade Window for that chart. Nothing else is open. Understand ? All of this is very simple. When I change accounts in the only trade window open for the 1 and only chart that is open it does not display the Positions/Open Orders that are entered for a different account selected in the trade window. This is the same chart, the only chart that is open, with a different account selected from its Trade Window. Nothing else is open. 1 Chart is open. Only 1 chart. --->There is no confusion between multiple charts or trade windows because only 1 Chart is open and only 1 Trade Window is open.<--- If you have only one chart open and one trade window open, if you change accounts from the trade window shouldn't the only open chart follow the orders entered from its trade window ? It is not doing that here. If you change accounts in ->the trade window for the only chart open<-, does that chart not follow the account change made in its trade window ? again, I invite support to join me live to see the problem for themselves if you cannot understand this. I have been running Sierra Charts for many months now, I know what I am doing on this most basic order entry. |
| [2016-04-08 18:37:02] |
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Does this page have the correct telephone number to reach you at: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-08 18:52:14] |
| John M - Posts: 171 |
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that's the correct phone number.
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| [2016-04-08 18:53:00] |
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We will call and have a look at this. Could refer to post #13 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-08 19:35:02] |
| John M - Posts: 171 |
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Thank you for the support call and resolving the issue. It's appreciated.
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