Support Board
Date/Time: Sun, 11 May 2025 18:23:17 +0000
Chart issues after rollover
View Count: 709
| [2016-03-15 22:25:27] |
| EllenT - Posts: 21 |
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Hi: I was using Sierra version 1253. A feature I really liked was getting the Chart values appearing on the top of my charts as shown in the image below. In particular, I find it very helpful to see the Opening time of the candlestick when the crosshair is clicked on a candlestick . (See red arrow on image attached as a file. Problem 1. I updated to the latest version of Sierra charts on a second machine using the same template as above but I now cannot get the Chart Values to appear above as a Header nor can I get the Opening time of the bar to appear, despite going through the Help section in detail. Please let me know how I can get back this very helpful feature. I do not like it appearing in a window as is seen above since it is disturbing. Problem 2. I rolled over to the current contract and as you can see, the data is totally incomplete. Normally, I go to Delete/ download data and it resolves itself, but this time, no luck. The 120 and 240 minute charts are worse, with barely one or two candles at this time. Why does rollover present such issues? Can you please help resolve these issues. Thank you. Copy of Log below (Message Log removed) Date Time Of Last Edit: 2016-03-16 09:18:24
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 problems_with_my_charts.png / V - Attached On 2016-03-15 22:24:03 UTC - Size: 58.54 KB - 239 views |
| [2016-03-16 09:20:51] |
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1. Refer to the documentation here for this: New Control Bar to replace ToolBar and Status Bar | Post: 66601 Also refer to the Compact Tool Values Window documentation: https://www.sierrachart.com/index.php?page=doc/doc_Tools.html#CompactToolValuesWindow 2. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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