Support Board
Date/Time: Sun, 11 May 2025 20:11:03 +0000
DTC Service: error code 10061
View Count: 2493
| [2016-03-15 15:09:46] |
| oicur12 - Posts: 17 |
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Hi, I'm using 1381 on both PC's. I'm trying to connect using the DTC server protocol. I've followed your instructions very carefully. I've also tried connecting the two SC's with all firewalls and antivirus software disabled. I see both PC's on the network and can share files accordingly. However I still receive the "windows error code 10061" when trying to connect the client PC to the server PC. Please advise as to why the target machine is actively refusing the connection. Software version: 1381 | 2016-03-15 14:44:01 Uses New Spreadsheets | 2016-03-15 14:44:01 Usage end date: 2017-01-24 | 2016-03-15 14:44:01 Enabled for: Advanced Features. | 2016-03-15 14:44:01 Enabled for: Sierra Chart Historical Data Service. | 2016-03-15 14:44:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-15 14:44:01 Current selected Data/Trading service: DTC Service (sub instance) | 2016-03-15 14:44:01 Chart Update Interval: 500 | 2016-03-15 14:44:01 Time Zone: +00:00:00 (UTC+00) | 2016-03-15 14:44:01 2016-03-15 14:44:04 Local computer time | 2016-03-15 14:44:01 2016-03-15 14:44:04 Local computer time in UTC | 2016-03-15 14:44:01 2016-03-15 14:44:04 Local computer time in SC Time Zone | 2016-03-15 14:44:01 2016-03-15 14:43:52 Server time in UTC | 2016-03-15 14:44:01 Local computer UTC time and Server UTC time difference: 12 seconds. | 2016-03-15 14:44:01 Program path: C:\SierraChart\ | 2016-03-15 14:44:01 Data Files path: C:\SierraChart\Data\ | 2016-03-15 14:44:01 OS Version Number: 6.2 | 2016-03-15 14:44:01 Locale Information: C | 2016-03-15 14:44:01 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-15 14:44:09 Socket (3) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-15 14:44:11 Socket (3) | Shutdown and closed. | 2016-03-15 14:44:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-15 14:44:11 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-15 14:44:11 DTC Service (sub instance) | Disconnected. | 2016-03-15 14:44:11 Thank you in advance for your help. Best regards. |
| [2016-03-15 17:56:34] |
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Make sure you follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_DTCServer.php#UsingDTCServerForDataAndTradingInAnotherSCInstance You are connecting to 127.0.0.1. That cannot be the correct IP address. You need to connect to the IP address that the other Sierra Chart is running on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-15 21:05:33] |
| oicur12 - Posts: 17 |
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Thank you for your rapid reply and apologies for my error. Unfortunately, I have now come across another problem. The new Connection Details I am trying to enter in the fields in the Data/Trade Service Settings are not sticking. No matter what I change the Server Address, Server Port and Historical Port into the DTC Service (sub instance) tries to connect using the original numbers I entered (which are incorrect). Here is the log; Each separate attempt to connect I have changed the connection details in some way but the log does not reflect any changes. Software version: 1381 | 2016-03-15 20:37:40 Uses New Spreadsheets | 2016-03-15 20:37:40 Usage end date: 2017-01-24 | 2016-03-15 20:37:40 Enabled for: Advanced Features. | 2016-03-15 20:37:40 Enabled for: Sierra Chart Historical Data Service. | 2016-03-15 20:37:40 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-15 20:37:40 Current selected Data/Trading service: DTC Service (sub instance) | 2016-03-15 20:37:40 Chart Update Interval: 500 | 2016-03-15 20:37:40 Time Zone: +00:00:00 (UTC+00) | 2016-03-15 20:37:40 2016-03-15 20:37:47 Local computer time | 2016-03-15 20:37:40 2016-03-15 20:37:47 Local computer time in UTC | 2016-03-15 20:37:40 2016-03-15 20:37:47 Local computer time in SC Time Zone | 2016-03-15 20:37:40 2016-03-15 20:37:33 Server time in UTC | 2016-03-15 20:37:40 Local computer UTC time and Server UTC time difference: 12 seconds. | 2016-03-15 20:37:40 Program path: C:\SierraChart\ | 2016-03-15 20:37:40 Data Files path: C:\SierraChart\Data\ | 2016-03-15 20:37:40 OS Version Number: 6.2 | 2016-03-15 20:37:40 Locale Information: C | 2016-03-15 20:37:40 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-15 20:37:52 Socket (3) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-15 20:37:54 Socket (3) | Shutdown and closed. | 2016-03-15 20:37:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-15 20:37:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-15 20:37:54 DTC Service (sub instance) | Disconnected. | 2016-03-15 20:37:54 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-15 20:42:08 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-15 20:42:09 Socket (6) | Shutdown and closed. | 2016-03-15 20:42:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-15 20:42:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-15 20:42:09 DTC Service (sub instance) | Disconnected. | 2016-03-15 20:42:09 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-15 20:43:09 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-15 20:43:10 Socket (7) | Shutdown and closed. | 2016-03-15 20:43:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-15 20:43:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-15 20:43:10 DTC Service (sub instance) | Disconnected. | 2016-03-15 20:43:10 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-15 20:43:58 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-15 20:43:59 Socket (9) | Shutdown and closed. | 2016-03-15 20:43:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-15 20:43:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-15 20:43:59 DTC Service (sub instance) | Disconnected. | 2016-03-15 20:43:59 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-15 20:52:47 Socket (14) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-15 20:52:48 Socket (14) | Shutdown and closed. | 2016-03-15 20:52:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-15 20:52:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-15 20:52:48 DTC Service (sub instance) | Disconnected. | 2016-03-15 20:52:48 Sincere thanks again. Your products and services are the best. |
| [2016-03-15 21:52:56] |
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We see what the problem is. We are correcting this. There will be a new release out tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-16 21:00:51] |
| oicur12 - Posts: 17 |
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I have updated both PC's to 1382. Unfortunately the above mentioned problem is still occuring. Below is the log. I have made two connection attempts both with different sets of numbers in the Connection Details. The log still does not reflect any changes I have made to the Server Address nor the Ports. Thank you in advance for your help. Best regards. Software version: 1382 | 2016-03-16 20:50:25 Uses New Spreadsheets | 2016-03-16 20:50:25 Usage end date: 2017-01-24 | 2016-03-16 20:50:25 Enabled for: Advanced Features. | 2016-03-16 20:50:25 Enabled for: Sierra Chart Historical Data Service. | 2016-03-16 20:50:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-16 20:50:25 Current selected Data/Trading service: DTC Service (sub instance) | 2016-03-16 20:50:25 Chart Update Interval: 500 | 2016-03-16 20:50:25 Time Zone: +00:00:00 (UTC+00) | 2016-03-16 20:50:25 2016-03-16 20:50:24 Local computer time | 2016-03-16 20:50:25 2016-03-16 20:50:24 Local computer time in UTC | 2016-03-16 20:50:25 2016-03-16 20:50:24 Local computer time in SC Time Zone | 2016-03-16 20:50:25 2016-03-16 20:48:51 Server time in UTC | 2016-03-16 20:50:25 Local computer UTC time and Server UTC time difference: 12 seconds. | 2016-03-16 20:50:25 Program path: C:\SierraChart\ | 2016-03-16 20:50:25 Data Files path: C:\SierraChart\Data\ | 2016-03-16 20:50:25 OS Version Number: 6.2 | 2016-03-16 20:50:25 Locale Information: C | 2016-03-16 20:50:25 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-16 20:53:53 Socket (16) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-16 20:53:54 Socket (16) | Shutdown and closed. | 2016-03-16 20:53:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-16 20:53:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-16 20:53:54 DTC Service (sub instance) | Disconnected. | 2016-03-16 20:53:54 DTC Service (sub instance) | Connecting to the server 127.0.0.1. Port 11099 | 2016-03-16 20:54:45 Socket (17) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-03-16 20:54:46 Socket (17) | Shutdown and closed. | 2016-03-16 20:54:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-16 20:54:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-16 20:54:46 DTC Service (sub instance) | Disconnected. | 2016-03-16 20:54:46 |
| [2016-03-16 21:34:02] |
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We need more time to look into this. We should have this fixed in a few hours. In our debug testing we did not see the issue but we see the issue in the version for users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-17 04:16:36] |
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Apparently the changes were not actually released yesterday. We have released them into the prerelease but the version number is the same. Update to the latest revision of the prerelease with Help >> Download Prerelease. Here are instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Once again the version number did not change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-17 04:43:40
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| [2016-03-17 04:43:22] |
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Follow the instructions in the prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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