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Date/Time: Fri, 01 Mar 2024 23:53:03 +0000



One intrument , two computers, different chart

View Count: 755

[2016-02-03 15:11:59]
User33743 - Posts: 83
Hi,

I am using chart from infinity. I observed that in many cases chart with simillar chart settings (continous contract)looks totally different on two computer. Could you fix that bug?

Example from today at the attachment.
imageimage.png / V - Attached On 2016-02-03 15:11:18 UTC - Size: 37.09 KB - 244 views
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imageimage(1).png / V - Attached On 2016-02-03 15:11:29 UTC - Size: 68.47 KB - 254 views
[2016-02-03 15:52:12]
User33743 - Posts: 83
Fresh example
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imageScreenshot_9.png / V - Attached On 2016-02-03 15:52:05 UTC - Size: 160.54 KB - 233 views
[2016-02-03 18:53:42]
Sierra Chart Engineering - Posts: 104368
There currently is a missing data problem for the BRN symbol with TransAct.

Once that is solved which will be after the close, re-download the data following these instructions here:
https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-02-03 18:54:08
[2016-02-03 19:02:50]
Sierra Chart Engineering - Posts: 104368
We were mistaken about the missing data. We were looking at the March BRN contract.

We are not totally sure as to the reason for this problem. However, the data has been restored on the servers.

Re-download the current contract in the chart with Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-02-04 05:06:35]
Sierra Chart Engineering - Posts: 104368
The ICE Exchange has made changes to the rollover rules for this symbol beginning with the April contract.

And that is likely the reason for this problem

Until we can figure this out, you may want to disable the Continuous Futures Contract option for this symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-02-04 09:23:47]
User33743 - Posts: 83
OK, but what is a reason for totally different candle on Live chart? Because this is not related to the ICE changes.
today we have an issue with DAX on 2m chart candle.

Screens at the attachment.

This is Critical guys...
imageScreenshot_10.png / V - Attached On 2016-02-04 09:23:12 UTC - Size: 54.82 KB - 238 views
imageScreenshot_12.png / V - Attached On 2016-02-04 09:23:18 UTC - Size: 89.46 KB - 250 views
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[2016-02-04 09:24:36]
User33743 - Posts: 83
AS you can see VOLUME IS ALSO DIFFERENT...
[2016-02-04 09:32:15]
Sierra Chart Engineering - Posts: 104368
Sierra Chart is not the provider of the data feed. In regards to the DAX, refer to help topic 43:
Http://www.sierrachart.com/index.php?page=doc/helpdetails43.html

Consider using the Sierra Chart Exchange Data Feed:
Sierra Chart Exchange Data Feed

OK, but what is a reason for totally different candle on Live chart?
What do you mean by this? Please be very very specific and provide an image of the chart, and restate your question completely without reliance on prior postings.

Here are instructions to provide an image of the chart and use no other method:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image

It is essential to understand that Sierra Chart works with numerous services, we have a very large support burden, and from our perspective we do not have much idea what is going on until something is closely looked into and understood. Our ability to solve problems with external services does not exist. And some issues are just simply routine, we have no control over them, and we will not get involved with them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-02-04 10:05:05
[2016-02-04 09:35:40]
Sierra Chart Engineering - Posts: 104368
The prior posting has been updated.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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