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Date/Time: Mon, 06 May 2024 23:04:53 +0000



Issue downloading and purchasing symbols from chart through IB

View Count: 692

[2015-12-29 19:50:45]
User713273 - Posts: 409
hi- im having an issue getting orders to be facilitated to my connected IB pt account. Trade simulation mode is off, find below 2 orders, buy and sell.


Chart: AAPL [M] 1 Sec #1 | Study: Option Trader | Signal - Sell | 2015-12-29 07:50:38
AAPL-OPT-20160108-108-P-SMART-100-USD 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-OPT-20160108-108-P-SMART-100-USD.scid | 2015-12-29 07:50:38
Chart: AAPL [M] 1 Sec #1 | Study: Option Trader | Signal - Buy/Call | 2015-12-29 08:02:52
AAPL-OPT-20160108-108-C-SMART-100-USD 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-OPT-20160108-108-C-SMART-100-USD.scid | 2015-12-29 08:02:53
[2015-12-29 20:24:26]
Sierra Chart Engineering - Posts: 104368
There is too little information here for us to be able to help with. We do not know what the specific problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-12-29 20:47:29]
Sierra Chart Engineering - Posts: 104368
This is not a trade log, but a Message Log.

These are the relevant messages:

Message from IB: Requested market data is not subscribed.Error&BEST/OPT/Top&BEST/OPT/Top. IB Error Code: 354. Request ID: 18. Symbol: AAPL-OPT-20160108-109-C-SMART-100-USD. | 2015-12-29 08:28:05
Message from IB: Requested market data is not subscribed.Error&BEST/OPT/Top&BEST/OPT/Top. IB Error Code: 354. Request ID: 20. Symbol: AAPL-OPT-20160108-109-P-SMART-100-USD. | 2015-12-29 08:28:05
HD Request # 8 | Message from IB: Historical Market Data Service error message:No market data permissions for AMEX OPT. IB Error Code: 162. Request ID: 21. | 2015-12-29 08:28:05

Refer to:
http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#MarketDataNotSubscribed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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