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Direct MessagesDate/Time: Thu, 02 May 2024 17:27:44 +0000
OpeneCry (Gain Capital)
View Count: 992
| [2015-12-28 16:26:04] |
| NRGTrader - Posts: 351 |
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I use both OEC trader and Sierra Charts. Sierra Charts data, real-time and historical is set to Gain Capital (OEC) as data source. I loaded the software last night after being away for a few days. I have 13 data symbols I follow and 9 of them filled in the “historical” chart data from 12.22.15 1600ET to last night’s open at 1800ET and are updating realtime. Four of the symbols have data missing for various times until last evenings open. I haven’t had any data issues for many months, at least 6-7 months. Here are the symbols and approximate timeframes that are missing historical data. I did a delete data and download and still missing; also rebooted and did same – no difference. GCLG6 - 12.22.15 1800ET until 12.24.15 09:15ET ESH6 - 12.22.15 1800ET until 12.24.15 10:30ET NQH6 - 12.22.15 1800ET until 12.23.15 14:45ET 6EH6- 12.22.15 1800ET until 12.23.15 09:00ET FYI, I contacted Gain Capital and they told me to contact you. |
| [2015-12-28 17:33:07] |
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Among these symbols we checked ESH6. We do not see any missing data for OEC on our servers. The others should not have any missing data either. Clear the Message Log by following these instructions: http://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Go to the ESH6 chart and re-download the data by right clicking before the missing data and select Delete Data and Download. If the data is still missing, then post a copy of the Message Log after the download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-28 17:33:23
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| [2015-12-28 18:22:27] |
| NRGTrader - Posts: 351 |
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As per my original message, yes, I did the delete/download and still missing. Per your reply, I did so again and STILL missing. Here is log - Software version: 1344 | 2015-12-28 13:18:14 Uses New Spreadsheets | 2015-12-28 13:18:14 Usage end date: 2016-07-25 | 2015-12-28 13:18:14 Enabled for: Advanced Features. | 2015-12-28 13:18:14 Enabled for: Sierra Chart Historical Data Service. | 2015-12-28 13:18:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-28 13:18:14 Current selected Data/Trading service: GAIN Capital/OEC | 2015-12-28 13:18:14 Chart Update Interval: 800 | 2015-12-28 13:18:14 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-12-28 13:18:14 2015-12-28 13:18:14 Local computer time | 2015-12-28 13:18:14 2015-12-28 18:18:14 Local computer time in UTC | 2015-12-28 13:18:14 2015-12-28 13:18:14 Local computer time in SC Time Zone | 2015-12-28 13:18:14 2015-12-28 16:40:45 Server time in UTC | 2015-12-28 13:18:14 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-12-28 13:18:14 Program path: C:\Users\SierraChart\ | 2015-12-28 13:18:14 Data Files path: C:\Users\SierraChart\Data\ | 2015-12-28 13:18:14 OS Version Number: 6.2 | 2015-12-28 13:18:14 Locale Information: C | 2015-12-28 13:18:14 Intraday data recording state for symbol ESH6 is set to download 'Pending'. | 2015-12-28 13:18:57 HD Request # 15 | Downloading Intraday chart data for ESH6 to the file ESH6.scid. Service: oec | 2015-12-28 13:18:57 HD Request # 15 | Download start Date-Time: 2015-12-22 09:29:59.000 | 2015-12-28 13:18:57 HD Request # 15 | Disabling Intraday chart updating for symbol during historical data download. | 2015-12-28 13:18:57 HD Request # 15 | Receiving Intraday data for ESH6 starting at 2015-12-28 11:13:40 | 2015-12-28 13:18:58 HD Request # 15 | Truncating file to starting Date-Time of 2015-12-28 11:13:40 | 2015-12-28 13:18:58 HD Request # 15 | Timestamp of first Intraday data file record written: 2015-12-28 11:13:40 | 2015-12-28 13:18:58 HD Request # 15 | Received 65536 records from 2015-12-28 11:13:40 to 2015-12-28 13:18:57 (2.1 hours) and wrote 65536 records for ESH6 | 2015-12-28 13:18:59 Added 21 Time and Sales records to Intraday data file for ESH6 after download. | 2015-12-28 13:18:59 HD Request # 15 | Intraday download COMPLETE for ESH6. Completion time: 2s. Unique request ID: 14 | 2015-12-28 13:18:59 Removed historical data download ID 14 | 2015-12-28 13:18:59 Real-time Intraday chart data file updates started for ESH6 | 2015-12-28 13:18:59 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2015-12-28 13:18:59 HD Request # 15 | Reloading Intraday charts for ESH6 | 2015-12-28 13:18:59 Reloading all charts with filename: ESH6.scid | 2015-12-28 13:18:59 ESH6 1.00 Range #2 | Reloading chart. | 2015-12-28 13:18:59 ESH6 3 Min #9 | Reloading chart. | 2015-12-28 13:19:00 ESH6 15 Min #3 | Reloading chart. | 2015-12-28 13:19:00 ESH6 1.00 Range #2 | VbP - 1 Days full recalculation. | 2015-12-28 13:19:00 ESH6 3 Min #9 | VbP - 1 Days full recalculation. | 2015-12-28 13:19:00 ESH6 15 Min #7 | Reloading chart. | 2015-12-28 13:19:00 ESH6 30 Min #8 | Reloading chart. | 2015-12-28 13:19:00 ESH6 1 Day #1 | Reloading chart. | 2015-12-28 13:19:00 ESH6 1 Day #4 | Reloading chart. | 2015-12-28 13:19:01 ESH6 7 Day #10 | Reloading chart. | 2015-12-28 13:19:01 ESH6 3 Min #11 | Reloading chart. | 2015-12-28 13:19:01 ESH6 3 Min #11 | VbP - 60 Minutes full recalculation. | 2015-12-28 13:19:01 ESH6 3 Min #11 | VbP - 1 Days full recalculation. | 2015-12-28 13:19:01 ESH6 3 Min #11 | VbP - 1 Weeks full recalculation. | 2015-12-28 13:19:01 ESH6 15 Min #7 | VbP - 1 Days full recalculation. | 2015-12-28 13:19:12 ESH6 15 Min #7 | VbP - 1 Weeks full recalculation. | 2015-12-28 13:19:12 ESH6 15 Min #7 | VbP - 1 Months full recalculation. | 2015-12-28 13:19:12 ESH6 30 Min #8 | VbP - 1 Days full recalculation. | 2015-12-28 13:19:18 ESH6 30 Min #8 | VbP - 1 Weeks full recalculation. | 2015-12-28 13:19:18 ESH6 30 Min #8 | VbP - 1 Months full recalculation. | 2015-12-28 13:19:18 |
| [2015-12-28 18:25:11] |
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The problem is that the Symbol Settings for those symbols are not up to date. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After this is done re-download the data again. The data is actually coming from the OEC server which only can provide about 65,000 tick records. We will make this clear in the Message Log where the data is being downloaded from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-28 18:26:12
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| [2015-12-28 18:32:31] |
| NRGTrader - Posts: 351 |
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Thank you. That reset seems to have fixed. Odd it only affected those few symbols since others from same exchange (CME) were unaffected.
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