Support Board
Date/Time: Fri, 09 May 2025 16:06:27 +0000
SC froze after instal to the newest version
View Count: 1106
| [2015-11-12 11:03:38] |
| User969439 - Posts: 7 |
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Hello, after update to the newest version of SC (1324), SC froze everytime i run it. Message log says: Rithmic Trading / Starting server: C:\SierraChart\Rim\DTCBridge.exe / and actual time If I want reinstai it or instal previous version i got error: Error opening file for writing: C:\SierraChart\Rim\DTCBridge.exe Can u help me pls? Thx Michal |
| [2015-11-12 11:14:46] |
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Do you mean the main Sierra Chart program is actually frozen and inoperable? Most likely this is happening from your Chartbook. Do not open your existing Chartbook and start a new one. You can attach your existing one here so we can test it. However, we want to know if that is the problem first. i got error: Error opening file for writing: C:\SierraChart\Rim\DTCBridge.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-12 11:21:05] |
| User969439 - Posts: 7 |
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Yes the main program. And no chartbooks are opening after stratup. I cant do anything, if froze immediately i make single click to SC.
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| [2015-11-12 11:25:22] |
| User969439 - Posts: 7 |
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I terminated all the processes. It solve the instalation problem, but the same problem with version 1323. But the SC froze after the message log says: Rithmic Trading / Starting server: C:\SierraChart\Rim\DTCBridge.exe / and actual time
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| [2015-11-12 11:46:19] |
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Follow the instructions here to go back to an earlier release where you do not see the issue: https://www.sierrachart.com/index.php?page=doc/download.php#Rollback We need some time to contemplate this problem. There have been some changes to the runtime library linking but we would not have expected this kind of issue. So far we cannot duplicate the issue on two different systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-12 11:47:08
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| [2015-11-12 11:52:50] |
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If you remember what version of Sierra Chart you were running previously, please go back to that version. We think we have an idea now about the problem and we will be working on it later today. At the moment we can only recommend that you go back to the version you were previously running. We think there is a compatibility issue between the Rithmic libraries we are using and the Visual C++ runtime libraries in the newest versions. This is what we are going to be checking on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-12 11:54:30] |
| User969439 - Posts: 7 |
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Ok, so i need to try instal previous versions a find some which i can run? But i cannot find the path in the program becouse it freeze when i try to find it.. |
| [2015-11-12 11:55:11] |
| User969439 - Posts: 7 |
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Ok thanks i am going to try the previous version
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| [2015-11-12 11:57:30] |
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You are using the standard installation folder of: C:\SierraChart\ Just use the default installation folder. Try going back to version 1319. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-12 11:58:33] |
| User969439 - Posts: 7 |
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Version 1316 works fine..
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| [2015-11-13 04:20:20] |
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The problem relates to the Rithmic bridge program which uses software from Rithmic. This is one of the last remaining API Components that Sierra Chart uses. As a matter of policy we do not support these any longer as explained here: Http://www.sierrachart.com/index.php?page=doc/helpdetails76.html However, when that bridge process is started, it makes no sense that the operating system CreateProcess function is freezing. That is an operating system-level fault. We examined the linking used in the Rithmic bridge program and we did not see any obvious problem. We made a couple of minor changes. We have now released version 1325. We want you to install it into a completely new folder on your system and test connecting to Rithmic. You can do this any time that you want. The feedback is appreciated. There really should be no problem for the freezing to be occurring when the Rithmic bridge program is started. If you do continue to encounter problem, we do not know how we can help you and we recommend to contact your broker and having them put you on the CQG trading platform service instead: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php Also, testing two different systems we cannot duplicate this issue and as of this time we do not have any other reports the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 04:21:28
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| [2015-11-17 13:42:51] |
| User969439 - Posts: 7 |
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Hi, i tried the 1325 version and it works fine with Rithmic datafeed. Thank you guys. Michal |
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