Support Board
Date/Time: Sat, 10 May 2025 01:26:36 +0000
Post From: SC froze after instal to the newest version
| [2015-11-13 04:20:20] |
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The problem relates to the Rithmic bridge program which uses software from Rithmic. This is one of the last remaining API Components that Sierra Chart uses. As a matter of policy we do not support these any longer as explained here: Http://www.sierrachart.com/index.php?page=doc/helpdetails76.html However, when that bridge process is started, it makes no sense that the operating system CreateProcess function is freezing. That is an operating system-level fault. We examined the linking used in the Rithmic bridge program and we did not see any obvious problem. We made a couple of minor changes. We have now released version 1325. We want you to install it into a completely new folder on your system and test connecting to Rithmic. You can do this any time that you want. The feedback is appreciated. There really should be no problem for the freezing to be occurring when the Rithmic bridge program is started. If you do continue to encounter problem, we do not know how we can help you and we recommend to contact your broker and having them put you on the CQG trading platform service instead: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php Also, testing two different systems we cannot duplicate this issue and as of this time we do not have any other reports the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 04:21:28
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